Branch Service Manager - Bangalore(Karnataka)

Role & responsibilities

• Team Leadership and Development:

• Lead, mentor, and manage a team of Area Service Managers (ASMs) to achieve individual and branch service targets.
• Conduct regular performance reviews, provide feedback, and identify opportunities for professional development.

• Branch Service Targets:

• Develop and execute strategies to achieve branch-specific service targets, including Net Promoter Score (NPS), service quality parameters, and customer satisfaction goals.
• Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions.

• Service Operations Oversight:

• Ensure seamless coordination and communication among ASMs to optimize service operations within the branch.
• Supervise the implementation of service policies, procedures, and standards to maintain a high level of service excellence.

• Collaboration with Stakeholders:

• Collaborate with other departments, such as Sales and Marketing, to align service objectives with overall business goals.
• Build strong relationships with trade partners, addressing concerns and ensuring effective collaboration.

• Budget Management:

• Work closely with the finance department to manage the branch service budget effectively.
• Optimize resource allocation to ensure cost-effectiveness while meeting service targets.

• Training and Development:

• Develop and implement training programs for ASMs and service teams to enhance technical skills, customer service, and product knowledge.
• Foster a culture of continuous learning and improvement within the branch.

• Reporting and Analysis:

• Generate regular reports on service performance, analyze data, and present insights to senior management.
• Provide recommendations for process improvements and efficiency gains.

Preferred candidate profile

• 8 to 15 Years of Proven Track Record as a Service Manager preferably in a Consumer Durables/Home Appliances industry
• Karnataka territory exposure is a Must