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Dy Manager - Warranty Management - Fire Fighting Industrial Pumps

Dy Manager - Warranty Management - Fire Fighting Industrial Pumps

KSB

10 - 15 years

7 - 13 Lacs

Nashik Sinnar

Posted:3 hours ago| Platform:

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Skills Required

After Market Service Warranty Administration Warranty Claims Warranty Management After Sales Service Claims Management After Sales Support Customer Complaints Service Operations Service Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Effective complaint management for Firefighting Engine+ Industrial pumps
Responsible for on time complaint closure
Complaint/commissioning coordination with engine OEM
Managing field service coordinators of engine OEM & follow up with them till complaint closure
Document all complaint interactions & resolutions
Investigate the root cause of complaint & identify potential solutions
Implement corrective actions to prevent recurrence of complaint
Monitor and evaluate the effectiveness of implemented solutions
Provide technical support to Field service team as required.
Booking & Execution of spares for warranty complaints with close coordination of engine OEM.
Coordination with TSS, PMPS, QA & Production for product/process improvement
Prepare reports on complaint trend, defect trend, resolution times & other relevant metrics. Present findings & recommendations to management in monthly meeting.
Arranging Technical Trainings for firefighting industrial pumps
Enhancing the service processes and practices to the industry standard
Warranty & Service agreements with engine suppliers.

Preferred candidate profile

Formal education: Degree/Diploma Mechanical

$ Professional experience: 10 /12 Years (Experience in Engine + Pump Industry Only)

$ Male candidates with comprehensive firefighting pump knowledge

$ Special skills:

1) Strong customer facing skills

2) Excellent leadership qualities

3) Innovative

4) Good communication & having quick decision-making skills

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