1015 Service Management Jobs

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: ServiceNow - IT Service Management. Experience3-5 Years.

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion Bring in Service improvements to improve the overall Process maturity KEY S AND COMPETENCIES 8-10 years of ITSM experience in Change and other processes ITIL V3 / 2011 Foundation or Intermediate certification Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors Effective Communication skills Mandatory Skills: ITIL Incident Mgmt. Experience3-5 Years.

Cybersecurity Incident Manager is responsible for managing and mitigating enterprise-level cybersecurity incidents leading the coordination and communication of incident response efforts. The main priorities are ensuring timely detection, containment, eradication, and recovery from cyber threats while minimizing operational disruptions. Key Responsibilities Monitor, detect, and respond to security incidents using various security tools and technologies. Execute containment, eradication, and recovery procedures during incidents to minimize impact and restore normal operations. Develop and maintain incident response playbooks and escalation procedures to ensure a consistent and efficient response to incidents. Collaborate with other IT and security teams to remediate vulnerabilities and improve the overall security posture. Prepare detailed and accurate incident reports and documentation for internal use and for external stakeholders, if necessary. Stay current with the latest threats, vulnerabilities, and security technologies to ensure effective detection and response capabilities. Serve as the primary coordinator during cybersecurity incidents, aligning efforts across technical and business teams. Conduct real-time analysis and correlation of security events from multiple sources including SIEM, IDS/IPS, firewalls, and endpoint security solutions. Perform in-depth investigation and analysis of security incidents, including malware analysis, forensic investigations, and reverse engineering. Participate in threat hunting activities to proactively identify and mitigate potential security risks. Stay informed about new threats and trends in cybersecurity to enhance response skills. Ensure compliance with the organization's incident response framework and regulatory requirements. Coordinate with Enterprise Risk Management, SOC, Legal, IT, Data Privacy, and other functions for a unified response. Collaborate with third-party vendors and MSSPs as needed. Act as the primary contact for incident updates to executive leadership and stakeholders. Generate comprehensive reports during and after incidents, including root cause analysis and mitigation strategies. Supervise the creation of post-incident reports and ensure that lessons learned are integrated into future planning strategies. Propose security improvements to prevent the reoccurrence of incidents. Perform regular tabletop exercises and simulations to train and prepare teams. Qualifications Bachelors degree in Computer Science, Information Security, or a related field, or equivalent work experience. At least 12+8 years of experience in a SOC or similar security-focused environment. Experience in managing large-scale cybersecurity incidents. Understanding of regulatory requirements and industry standards (e.g. GDPR, HIPAA, PCI-DSS). Proficient written and verbal communication skills. Strong hands-on experience with SIEM platforms (e.g. Palo Alto XSIAM, Splunk, QRadar), IDS/IPS systems, firewalls, endpoint security tools and service management tools (e.g. ServiceNow) Proficiency in conducting forensic investigations and malware analysis. Experience with scripting and automation tools (e.g., Python, PowerShell) to streamline incident response tasks. Deep understanding of network protocols, operating systems, and common attack vectors. Relevant certifications such as CISSP, CISA, CISM, CEH, or GIAC are highly desirable. Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment. Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job Title: Service Manager Company: ZINQ Electronics Pvt. Ltd. Location: 418-419, 4th Floor, Platinum Technopark, Near Vashi Station, Vashi, Navi Mumbai - 400703 Website: www.zinq.in Requirements: Postgraduate degree in Engineering, Business Administration, or a related field. Proven leadership and team management skills. Strong problem-solving and communication abilities. Experience with CCTV, FAS, ACS, BMS , or related systems is a strong advantage. Familiarity with service management tools and documentation best practices. Willingness to travel to client sites as needed. Job Summary: ZINQ Electronics is looking for an experienced Service Manager to lead our technical service team, ensuring top-tier after-sales support, customer satisfaction, operational efficiency, and compliance with SLAs. The ideal candidate should bring leadership capabilities and a technical backgroundpreferably in electronic security or automation systems. Key Responsibilities: Lead, train, and supervise the technical service team. Establish and monitor service processes for customer satisfaction and SLA compliance. Manage escalations and complex technical issues. Coordinate with project, sales, and support departments for smooth service delivery. Plan and oversee preventive maintenance and AMC contract obligations. Maintain service records, team KPIs, and technical documentation. Monitor and review team performance regularly. Manage inventory of spare parts and service tools. Ensure safety and regulatory compliance during all service activities. Build and maintain strong client relationships for long-term engagement. How to Apply: Please confirm your interview attendance via email at careers@zinq.in or call us at 9820343217 .

Responsibilities: * Manage warranty claims & customer complaints * Ensure timely after sales support * Oversee service coordination & operations * Handle follow-ups with customers & vendors CONTACT US ON 8112775454

Oversee daily service department operations Manage team of service advisors and technicians Ensure high customer satisfaction and resolve issues Control budget, inventory, and performance metrics Train staff and maintain service quality standards

Equisoft is a global provider of digital solutions for insurance and investment, recognized by over 250 of the worlds leading financial institutions. We offer a comprehensive ecosystem of scalable solutions that help our customers meet all the challenges brought about by this era of digital transformation, thanks to our business needs-driven approach, industry knowledge, cutting-edge technologies and experts. With its business-driven approach, in-depth industry knowledge, cutting-edge technologies and multicultural team of experts based in North America, the Caribbean, Latin America, Europe, Africa, Asia and Australia, Equisoft helps its customers meet the challenges of this era of digital transformation. Why Choose Equisoft? With 950+ employees, we are a stable organization that offers career advancement and fosters a stimulant environment. If that s not enough, then check out these other perks below: Hiring Location: India (Hyderabad Hitech City) Internal job title: Site Reliability Engineer The position is hybrid between 2 days at the office and 3 days remote Full-time Permanent Role Benefits available day 1: medical, dental, term life/personal accident coverage, wellness sessions, telemedicine program, etc. Number of hours per week: 40 Educational Support (LinkedIn Learning, LOMA Courses and Equisoft University) Role: The Senior Site Reliability Support Engineer reports to the Manager, Product Development and works closely with 5 other specialists like DevOps, Cloud Architect and Release Coordinator. The incumbent will be responsible for ensuring the reliability, performance, and support of our production systems. This role combines the responsibilities of a Site Reliability Engineer and a Production Support Engineer, providing technical support and implementing automation to enhance system reliability. Below, is a brief description of the expected product the candidate will be working on Equisoft/Illustrate is a powerful life insurance illustration software. Highly flexible, it lets you weigh up options for one or more policy types, generate various scenarios and compare entire products or certain features. An insurer can thus provide its agents with a sales tool customized to its business and deploy sales strategies in line with product development. Your Day with Equisoft: Monitor daily SaaS operations to ensure consistent performance, reliability, and availability of services for customers. Ensure adherence to SLAs (Service Level Agreements) by proactively monitoring and addressing potential issues to maintain high uptime and service quality. Execute incident management procedures for outages or performance issues, including troubleshooting, root cause analysis, and post-mortem reviews. Work on improving the operational efficiency of SaaS applications by fine-tuning infrastructure, monitoring systems, and optimizing performance. Ensure all SaaS applications meet required security and compliance standards, conducting regular audits and addressing vulnerabilities proactively. Identify areas for process improvement, driving automation initiatives to streamline workflows, reduce manual work, and enhance operational efficiency. Act as a point of escalation for customer issues related to SaaS applications, working with support teams to resolve high-priority cases. Monitor, analyze, and report on operational metrics (uptime, response times, incident counts), providing regular updates to stakeholders. Participate in disaster recovery exercises, ensuring regular backups and testing recovery processes for business continuity. Ensure SaaS operations align with industry standards and best practices, to provide a structured and effective service management approach. Requirements: Bachelor s Degree in Computer Engineering or Information Technology or College Diploma combined to 3 years of relevant experience 5+ years of experience in a similar role (Site Reliability Engineer, Production Support Engineer, DevOps, or related). Proven track record of managing and optimizing production systems. Strong knowledge of system administration, networking, and Azure cloud services. Experience with CI/CD pipelines and infrastructure as code (e.g. Terraform) Experience with monitoring and alerting tools (e.g. Azure Monitor, Application Insights). Hands-on experience with Azure Kubernetes Service (AKS), Azure Container Instances, and container orchestration Solid understanding of Azure SQL Database, Cosmos DB, and other Azure data services Excellent knowledge of English (spoken and written) Soft skills Strong sense of organization and prioritizing Analytical and problem-solving skills Ability to communicate, write and synthesize information Ability to multi-task in a rapid-paced environment Team spirit, tact, diplomacy, autonomy, rigor, and discipline

1.Co-Ordinate and manage daily service operations 2.Handle customer service and escalated complaints 3.Work closely with sales and technical teams to improve service delivery 4.Maintain accurate records of customer interactions and service reports

- Responsible for overall P&L management of the region. To meet the financial target & monitor performance. - Handle dealerships' vehicle service operations. - Observe Workshop activities. - Drive innovative customer satisfaction /retention programs

Summary As a Senior Specialist Engineer will operate and support Novartis IP Telephony & MS Teams Telephony globally. Will drive standard global solutions in telephony, telecommunications & Contact Centre including all corporate telephony services while continuously improving service quality. About the Role Major accountabilities: Supervises service provider operation of a MS Teams telephony, Global AudioCodes Session border controller infrastructure & Cisco Unified Communications Manager clusters supporting several countries globally Understands MS Teams & IP Telephony, telecom, and Cisco IPT services including their components and processes, and serves as an expert of processes that enable or support the service. Ensures that the current and future service level requirements and procedures are identified, understood and documented appropriately (in SLA and service documents). Ensures effective monitoring, performance and continuous improvement of the service. Reviews and assesses service gaps and addresses gaps/risks where identified. Shared responsibility across MS Teams telephony & Cisco IPT service management for service records and documents (SOPs, Work Instructions, Service Operations Manual, etc). Liaises with the appropriate process owners throughout the service management lifecycle. Reviews, assesses and approves or rejects Changes to evaluate their impact on service quality. Ensures evaluation of changes relating to configuration items within the scope of the service. Good understanding of Water fall & SDLC model including HLCCD for Documentation. Ensures that the relevant people and teams from underpinning IT Services are engaged in the delivery and support of the service. Ensures that service level reports are produced for the service and that breaches of service level targets are highlighted, investigated and acted upon. Accepts complaints and escalates (where necessary) to reach resolution. Identifies opportunities for continues improvement for the service, delivers improvement plan and manages/coordinates them. Reviews and acts based on KPI reporting. Key performance indicators: Trained according to SOPs Continuous uptime of business telephony services Service request time to resolution Capacity management in line with forecasted demand. Incidents and resolution rate based on mean time to resolve by incident type KPIs on key ITSM processes maintained within desired levels. Demand management is supported within agreed SLAs for IP Telephony. Minimum Requirements: Work Experience: At least 8 years of working experience in MS Teams and Cisco call manager IP Telephony, network operations, or telecom Working experience with a range of network and UCC Tools, platforms, business Intelligence solutions, best practices for Service Management such as ITIL v3 Working experience with implementation of new processes or methodologies in complex organizations Skills: SKILLS/JOB RELATED KNOWLEDGE Microsoft Teams telephony and associated endpoints Audiocodes infrastructure for IP telephony Cisco Unified Communications Manager and full stack Cisco network infrastructure and telecom carrier products PSTN/telecom carrier services Demonstrated ability to manage geographically or functionally dispersed teams Understands the ITSM Tool stack, such as the required or underpinning IT Services and their service components. Excellent negotiating skills. Good understanding of business processes and objectives. Good understanding of Water fall & SDLC model including HLCCD for Documentation. Risk Management. Vendor Management. Languages : English. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients lives. Ready to create a brighter future together? https://www. novartis. com / about / strategy / people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork. novartis. com/network Benefits and Rewards: Read our handbook to learn about all the ways we ll help you thrive personally and professionally:

Site Specialist II - Office Based - India ICON plc is a world-leading healthcare intelligence and clinical research organization. We re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development We are currently seeking a Site Specialist II to join our diverse and dynamic team. As a Site Specialist II at ICON, you will play a key role in maintaining critical clinical systems, supporting site activation activities, and contributing to the smooth delivery of trials through effective technical coordination, system management, and regulatory compliance. What you will be doing Manage and support ICON s Investigator Database across production, development, and test environments, ensuring performance and system readiness. Provide application support by implementing, configuring, and testing enhancements and new releases, working closely with end users and IT teams. Resolve user issues and service requests via ServiceNow, manage user access, and maintain system and training documentation. Support the Investigator Survey Tool and ensure successful integration with ICON systems, including Salesforce. Collaborate with Site Partners to facilitate site activation, ensuring timely collection and tracking of regulatory and start-up documentation in accordance with ICH/GCP and local regulatory requirements. Your profile Experience in application support, technical operations, or system administration within clinical research, life sciences, or healthcare. Prior experience working with Salesforce systems , including managing user access, troubleshooting, and maintaining data integrity. Strong problem-solving skills and the ability to communicate effectively across cross-functional teams and global stakeholders. Knowledge of regulatory processes related to clinical trial start-up and site activation, including documentation and TMF compliance. Working knowledge of ICH/GCP guidelines, country-specific regulations, and service management tools such as ServiceNow. #LI - KT1 What ICON can offer you: Our success depends on the quality of our people. That s why we ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: Various annual leave entitlements A range of health insurance offerings to suit you and your family s needs. Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family s well-being. Life assurance Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here . Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there s every chance you re exactly what we re looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply

Site Specialist II - Office Based - India We are currently seeking a Site Specialist II to join our diverse and dynamic team. As a Site Specialist II at ICON, you will play a key role in maintaining critical clinical systems, supporting site activation activities, and contributing to the smooth delivery of trials through effective technical coordination, system management, and regulatory compliance. What you will be doing Manage and support ICON s Investigator Database across production, development, and test environments, ensuring performance and system readiness. Provide application support by implementing, configuring, and testing enhancements and new releases, working closely with end users and IT teams. Resolve user issues and service requests via ServiceNow, manage user access, and maintain system and training documentation. Support the Investigator Survey Tool and ensure successful integration with ICON systems, including Salesforce. Collaborate with Site Partners to facilitate site activation, ensuring timely collection and tracking of regulatory and start-up documentation in accordance with ICH/GCP and local regulatory requirements. Your profile Experience in application support, technical operations, or system administration within clinical research, life sciences, or healthcare. Prior experience working with Salesforce systems , including managing user access, troubleshooting, and maintaining data integrity. Strong problem-solving skills and the ability to communicate effectively across cross-functional teams and global stakeholders. Knowledge of regulatory processes related to clinical trial start-up and site activation, including documentation and TMF compliance. Working knowledge of ICH/GCP guidelines, country-specific regulations, and service management tools such as ServiceNow.

Hi, We have an immediate requirement for Cloud Operations Manager (AWS) with our organization SHI Locuz Enterprise Solutions Pvt Ltd. PFB Job Details: Work Experience - 5-6years Work Location - Hyderabad Looking for immediate joiners. Proven experience managing AWS infrastructure in enterprise environments. Strong understanding of ITSM and ITIL principles and their practical application. Excellent leadership and team management skills. Effective communication and collaboration abilities. JD : Job Summary: The Cloud Operations Manager is responsible for overseeing the day-to-day operations of an organizations cloud infrastructure and services. This role ensures the cloud environments are efficient, secure, scalable, and fully operational to meet the business and technological needs of the organization. The Cloud Operations Manager will collaborate with cross-functional teams to deliver high-quality services and drive improvements in cloud architecture, automation, and resource optimization. Primary Responsibilities: Oversee and manage cloud operations to ensure seamless service delivery and optimized performance. Expertise in managing cloud infrastructure across major platforms (AWS, Azure, GCP). Proven experience in cloud operations, service management, and delivering high-quality cloud services on a scale. Coordinate and collaborate with cross-functional teams to implement best practices in cloud operations. Manage incident response, problem resolution, and ensure effective root cause analysis. Implement cloud automation and orchestration processes to streamline operations and improve efficiency. Monitor cloud performance, security, and compliance, ensuring that SLAs and KPIs are consistently met. Lead and mentor cloud operations teams, fostering a culture of continuous improvement and innovation. Develop and maintain operational documentation, including runbooks, incident reports, and operational procedures. Familiarity with ITIL, DevOps, and Agile methodologies. Strong knowledge of cloud-native technologies, microservices, and containers (e.g., Kubernetes, Docker). Proficiency in scripting languages (e.g., Python, Bash) for automation and orchestration Secondary Responsibilities: Ensure that capacity planning and disaster recovery procedures are in place for cloud infrastructure. Conduct regular backups, failover testing, and ensure business continuity. Maintain detailed documentation for cloud operations, configurations, and processes. Report on cloud usage, incidents, and performance to senior management. Stay up-to-date with the latest cloud technologies and trends. Recommend and implement new tools and technologies to improve cloud infrastructure and operations.

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Associate Director, Service Management Specialist In this role you will: Lead cross-functional resilience governance initiatives, ensuring clear roles, responsibilities, and accountability across IT and business teams. Investigate and manage initiatives to drive improvements to the Technology control environment Partner with the CIO management team and other IT service owners to establish a Resilience-by-Design approach, embedding resilience into architecture, development, and operational processes. Business Service Chain-Based Resilience Reviews, Map end-to-end business service chains to identify critical technology dependencies, failure points, and cascading risks. Ensure compliance with operational resilience regulations such as DORA (Digital Operational Resilience Act), FCA/PRA Operational Resilience, Basel III, NIST, ISO 22301, FFIEC, GDPR. Ensure the appropriate application of policies control standards and procedures. Support internal / external audit activity and internal assurance reviews. Leader and advocate of the desired culture, awareness and behavioural changes across the community required to mature the understanding and management of technology risk controls. Engage the key stakeholders to promote positive behaviour and actively manage business operation resilience. Work closely with Technology for remediation of any Vulnerabilities activities and actions to ensure delivery within acceptable timelines. Focusing on Technology top risks and threats, including new/emerging top risks such as Cloud technology deployment, to ensure they are fully understood and that controls that mitigate these risks (key controls) are effective, efficient and where possible automated. Responsible for embedding risk and control management framework. Requirements To be successful in this role, you should meet the following requirements: Minimum 14+ years of total experience is required and 12 years of relevant experience preferably within an IT risk management related role. Relevant working experience in Financial Services industry or IT / Risk Consultancy, or Audit. Strong knowledge of Non-Financial Risk and Information, Technology & Cyber controls. Interest or proven experience in Operational Resilience. Persistent, resilient, and resourceful; able to adapt to a complex and dynamic organisational environment. Effective use of collaboration tools such as Sharepoint, Confluence, JIRA, and OneNote. Knowledge of HSBC corporate systems used by IT risk management, e.g. HELIOS, ARAMIS, EIM, PLADA COMET, SCOTT would be plus. Planning and project management skills. Ability to work independently with limited supervision. Communication - Ability to present complex issues confidently and concisely to Technology and DBS Senior Executives and other key stakeholders using non-technical easily understood language. Degree in information security, computer science or computer engineering qualifications desirable. You ll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Location: Bangalore. About LeadSquared. One of the fastest-growing SaaS Unicorn companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 2000 customers with 2 lakhs+ users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run high-velocity sales at scale, We are backed by prominent investors such as Westbridge Capital, Stakeboat Capital, and Gaja Capital to name a few. We are expanding rapidly and our 1300+ strong and still growing workforce is spread across India, the U.S, the Middle East, ASEAN, ANZ, and South Africa, Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs. Frost and Sullivan's 2019 Marketing Automation Company of the Year award. Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific. Listed as Top Rates Product on G2Crowd, GetApp, and TrustRadius. Engineering @ LeadSquared. At LeadSquared, we like being up to date with the latest technology and utilizing the trending tech stacks to build our product. By joining the engineering team, you get to work first-hand with the latest web and mobile technologies and solve the challenges of scale, performance, security, and cost optimization. Our goal is to build the best SaaS platform for sales execution in the industry and what better place than LeadSquared for an exciting career?. The Role. LeadSquared platform and product suite are 100% on the cloud and currently all on AWS. The product suite comprises of a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts, The role involves leading the mission-critical responsibility of ensuring that all our online services are available, reliable, secure, performant, and running at optimal costs. We firmly believe in a code and automation-driven approach to Site Reliability, Responsibilities. Taking ownership of release management with effective build and deployment processes by collaborating with development teams, Infrastructure and configuration management of production systems, Be a stakeholder in product scoping, performance enhancement, cost optimization, and architecture discussions with the Engineering leaders, Automate DevOps functions and full control of source code repository management with continuous integration, Strong understanding of Product functionality, customers’ use cases, and architecture, Prioritize and meet the SLA for incidents and service management; also, to ensure that projects are managed and delivered on time and quality, Recommend new technologies and tools that will automate manual tasks, better observability, and faster troubleshooting, Need to make sure the team adheres to compliance and company policies with regular audits, Motivating, empowering, and improving the team’s technical skills, Requirements. 13+ years’ experience in building, deploying and scaling software applications on AWS cloud. (Preferably in SaaS). Deep understanding of observability and cost optimization of all major AWS services – EC2, RDS, Elasticsearch, Redis, SQS, API Gateway, Lambda, etc, AWS certification is a plus, Experience in building tools for deployment automation and observability response management for AWS resources. Dot Net, Python, and CFTs or Terraform are preferred, Operational experience in deploying, operating, scaling, and troubleshooting large-scale production systems on the cloud, Strong interpersonal communication skills (including listening, speaking, and writing) and ability to work well in a diverse, team-focused environment with other DevOps and engineering teams, Function well in a fast-paced, rapidly changing environment, 5+ years’ experience in people management, Why Should You Apply?. Fast-paced environment. Accelerated Growth & Rewards. Easily approachable management. Work with the best minds and industry leaders. Flexible work timings. Interested?. If this role sounds like you, then apply with us! You have plenty of room for growth at LeadSquared, Show more Show less

PRODUCT TECHNOLOGY STACK Enterprise: Microsoft Azure / M365 MDM: InTune, Kandji SaaS: Jira, Confluence, Miro, Figma, Keeper, Adobe, DocuSign, Github Hardware: Mac & Windows Laptops, iPhones EXPECTATIONS AND TASKS We are seeking a motivated and customer-focused L1 IT Support Agent to join our IT team and provide first-line technical support in a Microsoft Cloud environment. This role is ideal for individuals early in their IT careers who are passionate about cloud technologies and eager to grow within a Microsoft-focused ecosystem (Azure, Microsoft 365, Intune, etc.). Working times: IST (UTC +5.5) 08:00 - 17:00 - Asia & Australia IST (UTC +5.5) 14:30 - 23:30 - Europe & Americas On-Call Duty will be scheduled in 12-hour shifts during off-peak hours and weekends First-Line Support & Issue Resolution Deliver initial support for Microsoft 365, EntraID, Intune, Kandji, and Teams. Resolve common issues with accounts and authentication. Escalate complex cases to L2/L3 while maintaining ticket ownership. User & Device Management Perform basic user admin (passwords, licenses, groups, mailboxes). Support device setup and compliance via Intune and Kandji. Troubleshoot Mac, Windows, and iPhone hardware. Monitoring, Documentation & Collaboration Monitor service dashboards and respond to alerts. Log and manage tickets in Jira Service Management and follow SLAs. Maintain knowledge base articles in Confluence. Work with internal teams to improve support processes and user experience. WORK EXPERIENCE 2+ years of experience in IT support, with experience in Microsoft cloud environments. Familiarity in Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and EntraID. Experience supporting both macOS and Windows environments, including iOS device support. Hands-on experience with ITSM platforms, ideally Jira Service Management. Strong organisational, problem-solving and communication skills. Ability to work independently and within a team. Willingness to learn and adapt in a fast-paced environment.

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. Join our team as the expert you are now and create your future. The Digital Managed Services Client Success Manager (CSM) & PMO plays a crucial role in ensuring the successful engagement of managed services to clients. By effectively leading a team, managing client relationships, overseeing service delivery, and driving continuous improvement, the manager contributes to the growth and profitability of the organizations managed services department. This role requires strong leadership skills, and a customer-centric mindset to deliver exceptional service experiences and exceed client expectations. Requirements: Regularly engages with the client to set clear expectations on project roles and responsibilities, approach, progress and outcomes. Contributes to the sales cycle including new business and renewals, RFP responses, SOW and Change Order creation and execution. Proactively monitors contribution margin and prospective forecasting. Represents Huron in Quarterly Business Reviews with the client, providing updates and helping with strategic decision-making. Proactively communicates internally with leadership, account MDs and BDMs to ensure strategic account management. Responsible for management of the project and outcomes. Proactively monitors, manages and reports on execution of deliverables. Manages project administrative functions to support successful execution (billing, setup communication, contract coordination). Monitors and reports progress to key stakeholders. Ensures best practices and procedures in line with methodology for successful project management. Manages Engagement Assurance best practices including Financial & Operational activities in Workday. Preferences: Strong program management and analytical skills. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Strong organizational and time management skills. Customer-focused mindset with a commitment to delivering high-quality service. Knowledge of ITIL or other service management frameworks. Position Level Senior Manager Country India

Hi, We have an immediate requirement for Cloud Operations Manager (AWS) with our organization SHI Locuz Enterprise Solutions Pvt Ltd. PFB Job Details: Work Experience - 5-6years Work Location - Hyderabad Looking for immediate joiners. Proven experience managing AWS infrastructure in enterprise environments. Strong understanding of ITSM and ITIL principles and their practical application. Excellent leadership and team management skills. Effective communication and collaboration abilities. JD : Job Summary: The Cloud Operations Manager is responsible for overseeing the day-to-day operations of an organizations cloud infrastructure and services. This role ensures the cloud environments are efficient, secure, scalable, and fully operational to meet the business and technological needs of the organization. The Cloud Operations Manager will collaborate with cross-functional teams to deliver high-quality services and drive improvements in cloud architecture, automation, and resource optimization. Primary Responsibilities: Oversee and manage cloud operations to ensure seamless service delivery and optimized performance. Expertise in managing cloud infrastructure across major platforms (AWS, Azure, GCP). Proven experience in cloud operations, service management, and delivering high-quality cloud services on a scale. Coordinate and collaborate with cross-functional teams to implement best practices in cloud operations. Manage incident response, problem resolution, and ensure effective root cause analysis. Implement cloud automation and orchestration processes to streamline operations and improve efficiency. Monitor cloud performance, security, and compliance, ensuring that SLAs and KPIs are consistently met. Lead and mentor cloud operations teams, fostering a culture of continuous improvement and innovation. Develop and maintain operational documentation, including runbooks, incident reports, and operational procedures. Familiarity with ITIL, DevOps, and Agile methodologies. Strong knowledge of cloud-native technologies, microservices, and containers (e.g., Kubernetes, Docker). Proficiency in scripting languages (e.g., Python, Bash) for automation and orchestration Secondary Responsibilities: Ensure that capacity planning and disaster recovery procedures are in place for cloud infrastructure. Conduct regular backups, failover testing, and ensure business continuity. Maintain detailed documentation for cloud operations, configurations, and processes. Report on cloud usage, incidents, and performance to senior management. Stay up-to-date with the latest cloud technologies and trends. Recommend and implement new tools and technologies to improve cloud infrastructure and operations.

PRODUCT TECHNOLOGY STACK Enterprise: Microsoft Azure / M365 MDM: InTune, Kandji SaaS: Jira, Confluence, Miro, Figma, Keeper, Adobe, DocuSign, Github Hardware: Mac & Windows Laptops, iPhones EXPECTATIONS AND TASKS We are looking for an experienced and technically skilled L2 IT Support Engineer to handle escalated issues in a Microsoft Cloud environment. This role supports advanced troubleshooting and administration of Microsoft 365, EntraID, Intune, Kandji, and related technologies. You ll work closely with L1 engineers, infrastructure, and security teams to resolve incidents, automate solutions, and improve the end-user experience. Working times IST (UTC +5.5) 08:00 - 17:00 - Asia & Australia IST (UTC +5.5) 14:30 - 23:30 - Europe & Americas On-Call Duty will be scheduled in 12-hour shifts during off-peak hours and weekends Second-Line Support & Issue Resolution Troubleshoot and resolve complex issues escalated from L1 support. Investigate and resolve issues with device compliance, conditional access policies, Intune and Kandji enrollment failures. Diagnose problems related to user authentication & Single Sign-On (SSO). Identity & Access Management Manage users, groups, and roles in EntraID. Implement and troubleshoot conditional access, MFA, and security baselines. Support privileged identity management (PIM) and identity lifecycle tasks. Device, Endpoint & Asset Management Troubleshoot via Microsoft Intune and Kandji, including device compliance, application deployment, and Autopilot provisioning. Handle eSIM activation and assignment for eligible devices via carriers. Troubleshoot hardware orders for laptops, accessories, and mobile devices; track shipments and update asset inventories. Collaborate with procurement team to escalate issues with timely delivery and the registration of hardware. Microsoft 365 Administration Administer Exchange Online (message trace, manage rules, evaluate potential spam e-mails, manage tenant allow/block lists together with the Security team). Support Teams voice/telephony, guest access, and additional settings. Manage SharePoint Online /OneDrive site permissions and data access controls. Automation, Scripting & Documentation Develop and maintain PowerShell scripts for automation and reporting tasks. Contribute to internal documentation, KB articles, and standard operating procedures (SOPs). Analyze ticket trends and recurring issues; recommend preventive measures or process improvements. Collaboration & Projects Participate in operations and infrastructure projects such as migrations, tenant configurations, or Zero Trust implementations. Work with vendors and Microsoft support for complex issues. Mentor and support L1 agents, providing guidance and training on common escalations. Work with internal teams to improve support processes and user experience. EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES Academic degree in Computer Science, Engineering, or comparable qualification Microsoft Certifications such as: MS-102 (Microsoft 365 Administrator) AZ-104 (Azure Administrator) MD-102 (Endpoint Administrator) WORK EXPERIENCE 5+ years of experience in IT support, with at least 2 years in Microsoft cloud environments. Expertise in Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and EntraID. Familiar with endpoint management and compliance tools (Intune, Kandji). Experience supporting both macOS and Windows environments, including iOS device support. Understanding of Zero Trust, conditional access, and compliance standards (ISO 27001, GDPR, etc.). Hands-on experience with ITSM platforms, ideally Jira Service Management. Strong organisational, communication, and stakeholder management skills. Excellent analytical, troubleshooting, and problem-solving abilities. Ability to work independently and within a team. Willingness to learn and adapt in a fast-paced environment.

PRODUCT TECHNOLOGY STACK Enterprise: Microsoft Azure / M365 MDM: InTune, Kandji SaaS: Jira, Confluence, Miro, Figma, Keeper, Adobe, DocuSign, GitHub Hardware: Mac & Windows Laptops, iPhones EXPECTATIONS AND TASKS We are looking for a hands-on IT Support Service Desk Coordinator to manage the day-to-day operations of our IT support team. In this role, you will be responsible for overseeing a team of L1 and L2 engineers, ensuring consistent service quality, timely issue resolution, and adherence to defined processes. You will serve as the main point of coordination between support staff, IT leadership, and cross-functional stakeholders. This role requires strong organisational ability, excellent communication skills, and a solid technical foundation in Microsoft Cloud technologies. Working times: IST (UTC +5.5) 12:30 - 21:30 Team Management Manage the daily workload of L1 and L2 engineers, ensuring appropriate ticket assignment and workload distribution. Schedule and coordinate on-call coverage schedules. Oversee adherence to standard operating procedures, SLAs, and escalation protocols. Serve as the primary point of contact for operational coordination within the team. Monitor individual and team performance, ensuring consistent service delivery standards are met. Mentor and support agents, providing guidance and training on common escalations. Support onboarding and knowledge transfer for new support team members. Operational Oversight Coordinate triage and escalation of incidents and service requests, ensuring accurate and timely resolution. Track incident trends and coordinate with L2 engineers to resolve recurring or complex issues. Conduct regular reviews of ticket queues and service performance metrics. Collaborate with relevant stakeholders, including operations, infrastructure, and security teams to address systemic issues. Process and Quality Assurance Maintain and enhance support workflows, documentation, and knowledge base content to ensure consistent and accurate service delivery. Identify opportunities to improve operational efficiency and recommend changes accordingly. Enforce compliance with established policies and procedures for incident and request management. Reporting and Communication Prepare and deliver regular reports on service desk metrics, performance indicators, and operational risks. Communicate effectively with internal stakeholders regarding service-related matters, ongoing issues, and service improvements. Ensure that escalations are handled appropriately and communicated in a timely and professional manner. EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES Academic degree in Computer Science, Engineering, or comparable qualification Microsoft Certifications such as: MS-102 (Microsoft 365 Administrator) AZ-104 (Azure Administrator) MD-102 (Endpoint Administrator) WORK EXPERIENCE 5+ years of experience in IT support, with at least 2 years in Microsoft cloud environments. 2+ years of experience in a lead, supervisory, or coordination role Familiar with service metrics, reporting, and ticket lifecycle tracking Skilled in coordinating teams across multiple time zones Expertise in Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and EntraID Familiar with endpoint management and compliance tools (Intune, Kandji) Experience supporting both macOS and Windows environments, including iOS device support Understanding of Zero Trust, conditional access, and compliance standards (ISO 27001, GDPR, etc.). Hands-on experience with ITSM platforms, ideally Jira Service Management Strong organisational, communication, and stakeholder management skills Excellent analytical, troubleshooting, and problem-solving abilities Ability to work independently and within a team Willingness to learn and adapt in a fast-paced environment

Duties and tasks are standard with some variation. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Desired qualifications include: Technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 5 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.). Project Management / Support methodologies experience (i.e., PMP, ITIL, DevOps). Strong knowledge of Windows, Mac and Linux operating systems and mobile devices Knowledge of Microsoft Office Suite, Confluence, Jira, Slack, and Endpoint Solutions. Intermediate network troubleshooting. Should be experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. Should be capable of multitask. Strong customer skills and customer oriented. Should have excellent communication skills English/Spanish (Oral & Written). Should be smart, enthusiastic and a good team player. Working knowledge of a Ticketing System (Jira Service Management). Ability and willingness to work in an environment providing 24x7x365 support. Ability to work during any five week days for supporting our customers during the weekend. Positions are based in Hyderabad, India (required to work from our office locations). Career Level - IC1 Career Level - IC1 As an Associate Support Engineer, you will be the technical interface to internal customers for resolution of problems related to the installation, recommended maintenance, and hardware and software issues. Your primary task will be to provide level one support to customers who contact the Employee Support channels and maintain high level of customer satisfaction while meeting guidelines. Serve as the first point of contact for employees seeking technical assistance over the phone, chat or in-person support. Provide direction in the use of resources and applications to Oracle employees, referring them to knowledge-based articles and online resources for more in-depth answers. Install, configure, and support workstation software, hardware, and printers. Implement applications and software upgrades and troubleshoot any performance issues. Troubleshoot system and network problems, diagnose, and solve hardware or software faults. Analyze issues, identify vulnerabilities and ways to improve efficiency and accuracy, and develop creative solutions. Serve as liaison between Oracle employees and laptop vendors to address and resolve hardware issues. Collaborate with others to resolve complex issues. Identify and suggest possible improvements on procedures. Pass on any feedback or suggestions by customers to the appropriate internal team. Participate in the testing and evaluation of new technology.

Duties and tasks are standard with some variation. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Desired qualifications include: Technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 5 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.). Project Management / Support methodologies experience (i.e., PMP, ITIL, DevOps). Strong knowledge of Windows, Mac and Linux operating systems and mobile devices Knowledge of Microsoft Office Suite, Confluence, Jira, Slack, and Endpoint Solutions. Intermediate network troubleshooting. Should be experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. Should be capable of multitask. Strong customer skills and customer oriented. Should have excellent communication skills English/Spanish (Oral & Written). Should be smart, enthusiastic and a good team player. Working knowledge of a Ticketing System (Jira Service Management). Ability and willingness to work in an environment providing 24x7x365 support. Ability to work during any five week days for supporting our customers during the weekends. Positions are based in Hyderabad, India (required to work from our office locations). Career Level - IC2 Career Level - IC2 Responsibilities As an Associate Support Engineer, you will be the technical interface to internal customers for resolution of problems related to the installation, recommended maintenance, and hardware and software issues. Your primary task will be to provide level one support to customers who contact the Employee Support channels and maintain high level of customer satisfaction while meeting guidelines. Serve as the first point of contact for employees seeking technical assistance over the phone, chat or in-person support. Provide direction in the use of resources and applications to Oracle employees, referring them to knowledge-based articles and online resources for more in-depth answers. Install, configure, and support workstation software, hardware, and printers. Implement applications and software upgrades and troubleshoot any performance issues. Troubleshoot system and network problems, diagnose, and solve hardware or software faults. Analyze issues, identify vulnerabilities and ways to improve efficiency and accuracy, and develop creative solutions. Serve as liaison between Oracle employees and laptop vendors to address and resolve hardware issues. Collaborate with others to resolve complex issues. Identify and suggest possible improvements on procedures. Pass on any feedback or suggestions by customers to the appropriate internal team. Participate in the testing and evaluation of new technology.

About NCR Atleos Key Responsibilities: Monitor ATM networks for NCRs customers, through NCR in house Incident Management systems and tools. Determine priority based on problem information and documented guidelines and use tools to remotely access customer equipment to diagnose and resolve customer problem Managing inbound volume of voice and mail request from MS customer and channel partners and assist in providing accurate and complete information. Escalate customer problems both internally and externally, when required, according to defined escalation paths. Consistent and effective follow up mechanism with various contracted vendors/channel partners of NCR to be followed to ensure timely resolution of incidents. Requires rotation in work hours involving weekend, holiday or extended hours. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agenciesNCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Position Purpose The main activities of the Network engineer is to deliver remote network management services across different domains of network and Security. The network services would mainly include support on WAN, LAN, Wi-Fi and MPLS technologies. Security services would mainly include support on firewall, Proxies, IPAM, Load Balancers, NAC and HSMs. He will assist the team ensuring effective service management to meet service-level agreements and control costs. Responsibilities Direct Responsibilities Network Incident troubleshooting and escalation to L3 BAU support operations Coordinates root cause analysis for all day-to-day technical issues and establish recovery and prevention processes. Coordinates with onshore teams; interface with vendors and partners for issue resolution. 5. Networks obsolesce and Tech refresh. Vulnerability Management and finding remediation. SLA adherence and Dashboard reporting Proposes solution alternatives, provide impact analysis for any technical changes. Translates high level objectives into low level work modules and tasks. 10. Performs requirements gathering and design. 1ITIL and Change Management experience Contributing Responsibilities Technical Behavioral Competencies 8 to 15 years of work experience required, minimum 8 years of relevant work experience required large enterprise networks. Basic skills in implementation, administration and troubleshooting of Local Area Networks, Wide Area Networks, Network security and Network Products - Routers, Switches, Firewalls, Proxies, Load Balancers, strong knowledge of static/dynamic routing protocols (EIGRP/OSPF/BGP/ISIS), transports (Internet/MPLS/VPLS) Experience in configuring and troubleshooting Firewalls (Checkpoint, Fortinet) and Proxies (MacAfee, etc.). Troubleshooting skills to identify faults and ensure timely repairs. 5. Experience in administration and troubleshooting of IPAM systems DNS/DHCP/NTP (Infoblox) Expertise in installation, configuration and troubleshooting of various types network devices from vendors such as Cisco/Juniper, WAN Links using MPLS transport; Multicast, dynamic and static routing and high availability protocols (EIGRP, OSPF, BGP, HSRP, VRRP). Experience in Traffic analysis tools: Solar winds, Netflow, Netscout probes, Infinistream and Wireshark. Experience in network security, load balancers (F5) Skills in installation, configuration and troubleshooting of local area and wide area networks using Cisco hardware, leased lines and MPLS. Specific Qualifications (if required) B.E or Equivalent CCNA (Routing Switching) - Mandatory CCNP CCIE (Routing Switching) - Preferred Checkpoint Security Administration or Fortinet Network Security Technology/Solutions ITIL V3 Foundation desirable Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Communication skills - oral written Creativity Innovation / Problem solving Ability to deliver / Results driven Transversal Skills: (Please select up to 5 skills) Analytical Ability Ability to understand, explain and support change Ability to manage a project Ability to set up relevant performance indicators Ability to develop and adapt a process Education Level: Bachelor Degree or equivalent Experience Level At least 8 years Other/Specific Qualifications (if required) Ability to engage cust customers independently for ongoing incidents, hight level of ownership and initiative needed Needs to work independently with minimal or no supervision Excellent written, oral and presentation skills Should be able to articulate technical concepts in documentation

Career Area: Engineering : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role Definition You are responsible for coordinating, scheduling, and integrating work across GCA/GCP product teams, to deliver projects/products using the outcome-based T5 process. This should be accomplished by ensuring efficient execution in the current quarter as well as looking ahead at the backlog and ensuring that discovery work for future quarters are being done. Central to this role is coordination with the Product Lead, Design Lead and Technical Lead. The Project Manager is focussed on ensuring that the product team is delivering in a timely and efficient manner. This delivery could be into higher level System T5 projects and programs or projects/initiatives aimed at the products owned by the product team. The focus is on the product lifecycle and the programmes/projects that deliver these. Responsibilities The Project Manager is assigned to a product team and the products they own. For those teams and products the expectation is that the Project Manager is responsible for Ensuring that activities managed directly or within the team meet established schedules, cost targets, and contractual objectives by effectively managing resources, team dynamics, and change control processes while providing contingency plans and problem resolutions as required. Coordinating and Scheduling work for the product team - the Project Manager is the owner of the project schedule. Ensuring execution follows the CTCT T5 development process. Develop a clear understanding of the project scope and project deliverables outlined in requirements documents and provided by project stakeholders. Ensure that the Product Specification meets these requirements and all other obligations. Possess sufficient technical acumen to challenge assumptions, contribute to design discussions, and manage technical risks proactively Keep project milestones updated in our resource and project management software. Communicate regularly with management regarding the status of current projects. Proactively monitor project needs, identify project risks and put in place and execute on mitigation plans. Organize and lead regular scheduled project meetings to identify required actions and its timely completion. When required, lead continuous product improvement activities. Degree Requirement Bachelor's degree in Engineering field preferred or equivalent. 9+ years experience in cross-functional project teams and software development organizations. Minimum 3-5 years experience in technical project management experience with the ability to proactively identify & resolve issues early while maintaining relationships. Highly desired is 3 + years experience in a software development role Demonstrated ability to deliver SW projects that bring quality products to market. Experience in Agile software development and a recognised certification in Project Management is highly desirable. Travel (including international) is less than 10%. Skill Descriptors Products and ServicesKnowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations. Level Working Knowledge Proven experience in backlog planning and scheduling. Proven hands on technical project management experience with the ability to handle multiple projects concurrently. Proven experience in proactively identifying and resolving issues early while maintaining relationships. Proven ability to influence without authority and foster a collaborative environment to achieve shared objectives across diverse and potentially distributed teams. Experience working internationally with diverse cultures is preferred. Proven experience with routine project communications. Leadership qualities with high energy that demonstrates the ability to work well with diverse groups of people in a way that motivates them to achieve common objectives. Excellent written and verbal communication skills. Highly developed analytical, problem solving and negotiation skills. Highly organized with excellent time management skills and a flexible approach to working in a changing environment. Ability to work in a fast-paced environment with aggressive deadlines. Anticipate and solve critical strategic and executional roadblocks, demonstrating an ability to navigate ambiguity and drive towards impactful outcomes. Technical ExcellenceKnowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges. Level Extensive Experience Advises others on the assessment and provision of all technical solutions. Engages appropriate subject matter resources to effectively resolve technical issues. Mentors others to enhance their technical competence and its application to achieve more effective technical solutions. Coaches others in promoting, defining, analyzing, and providing superior technical solutions to business problems. Provides effective solutions to moderate technical challenges through strong technical competence, effectively examining implications of events and issues. Assumes accountability for personal technical performance and holds others responsible for theirs. Influencing Through ExpertiseKnowledge of effective influencing tactics and strategies; ability to use these to deepen own expertise and impact or challenge decisions within and outside own organization. Level Working Knowledge Acquires expertise through training and practical experience in the relevant field. Analyzes the needs, desires, and motivations of the other party to effectively understand a given scenario. Identifies who the decision makers are and how they receive information. Provides evidentiary support while giving opinions or recommendations to influence decision-making. Conducts tasks in such a way as to build a strong reputation and credibility as an expert in the field. Project ManagementKnowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives. Level Extensive Experience Utilizes preferred tools, techniques and methods for estimating project cost and time. Plans, estimates, staffs, organizes and monitors significant projects. Identifies risks and vulnerabilities; creates contingency plans. Conducts regular and ad-hoc project reviews with project team, sponsors, and clients. Maintains open communication among project participants and interested parties. Communicates reporting requirements; creates monitoring and control mechanisms. Posting Dates: June 16, 2025 - June 29, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to applyJoin our Talent Community.