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Zebronics
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State Service Incharge - Pune & Raipur

State Service Incharge - Pune & Raipur

6 - 11 years

|

3 - 7 Lacs

Pune Raipur

Posted:18 hours ago| Platform:

Apply

Skills Required

Consumer Electronics Customer Service Management Service Operations Service Management Inventory Planning IT Peripherals Spares Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

State Service Incharge

Key Responsibilities:

Manage end-to-end service operations within the assigned state.
Handle escalations and ensure prompt resolution of customer complaints.
Monitor and evaluate service centers performance, TAT, and customer satisfaction.
Coordinate with HO, sales teams, and logistics for seamless service delivery.
Conduct regular audits and training for service partners and technicians.
Maintain inventory and spare parts planning at service hubs.
Prepare and submit regular MIS reports to the management.
Build and strengthen relationships with dealers and partners for improved service coverage.

Requirements:

Minimum 6-7 years of experience in service management, preferably in consumer electronics or IT peripherals.
Strong leadership, communication, and problem-solving skills.
Should be well-versed in regional languages along with Hindi and English.
Willingness to travel extensively within the state.
Graduate in any discipline; technical background preferred.

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Zebronics

Consumer Electronics

Chennai

N/A Employees

35 Jobs

Key People

Rajesh Doshi

Managing Director
Mithun Kumar

Chief Operating Officer

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