General Manager

Job Title: General Manager – Textile Retail Showroom
Location: [Coimbatore]
Department: Operations / Retail Management
Reports To: Managing Director / Owner
Industry: Textile / Fashion Retail
Job Type: Full-Time, Permanent
Experience Required: 8–12 Years in Retail Management (preferably textile/fashion sector)

Job Summary:

The General Manager will be responsible for the overall performance and profitability of the textile retail showroom. This includes overseeing store operations, sales performance, staff management, customer satisfaction, visual merchandising, inventory control, and strategic planning to drive growth and achieve business objectives.

Key Responsibilities:

1. Store Operations Management

• Oversee daily operations of the retail showroom to ensure smooth functioning.
• Maintain high standards in cleanliness, organization, and customer service.
• Ensure adherence to company policies, procedures, and compliance requirements.

2. Sales & Profitability

• Develop and implement strategies to meet and exceed sales targets.
• Analyze sales data and market trends to improve performance.
• Drive promotional activities and monitor their effectiveness.

3. Team Leadership & Staff Management

• Recruit, train, supervise, and evaluate staff including department managers, sales executives, and support teams.
• Conduct regular team meetings, assign duties, and monitor performance.
• Foster a culture of teamwork, accountability, and customer service excellence.

4. Customer Relationship Management

• Ensure high levels of customer satisfaction through excellent service.
• Address and resolve customer complaints promptly and professionally.
• Implement loyalty programs and manage key client relationships.

5. Inventory & Stock Control

• Monitor stock levels and coordinate with procurement for timely replenishment.
• Minimize stock loss through accurate tracking and effective security measures.
• Conduct regular audits and ensure optimal stock rotation.

6. Visual Merchandising & Branding

• Ensure visual standards are consistently maintained in line with brand guidelines.
• Coordinate seasonal changes, product launches, and in-store promotions.

7. Financial & Administrative Oversight

• Prepare and manage budgets, forecasts, and expense reports.
• Maintain records of sales, stock, and staff attendance.
• Oversee billing, vendor coordination, and general administrative duties.

Key Skills & Competencies:

• Strong leadership and team management skills
• Sales-driven with excellent negotiation and decision-making ability
• Knowledge of textile products and fashion trends
• Effective communication and interpersonal skills
• Analytical mindset and proficiency in retail management systems
• Customer-centric approach with problem-solving skills

Educational Qualifications:

• Bachelor's or Master's Degree in Business Administration, Retail Management, or related field
• Specialized training in Fashion/Retail/Textile Management is an added advantage

Benefits:

• Free Lunch
• ESI / EPF Benefits
• Free Uniform

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Work Location: In person