Front Office Receptionist

Hi,

I Hope you are doing well!!

We received your application from LinkedIn for Front Office Receptionist.

Request you to kindly fill the attached form for the further processing of interview and also send your update Resume.

About TAC Security –

TAC Security is a global leader in vulnerability management that protects Fortune 500 companies, leading enterprises, and governments around the world.

TAC Security manages 5+ Million vulnerabilities through its Artificial intelligence (AI) based Vulnerability Management Platform ESOF (Enterprise Security in One Framework) Operates from Mumbai, Chandigarh, New York, Albuquerque & Bangalore

You can also visit www.tacsecurity.com

Job location: Mohali-8b

Roles and Responsibilities-

1. Visitor & Reception Management

Visitor Check-In Efficiency:

Average time taken to check in and direct visitors.

Visitor Satisfaction Rate:

Based on internal feedback or short surveys after visits.

2. Administrative Efficiency

Response Time to Internal Requests:

Average time taken to respond to room bookings, courier requests, or general queries, all online and manual.

Meeting Room Utilization Accuracy:

Percentage of properly scheduled and utilized meeting rooms without conflicts.

Mail & Package Handling Accuracy:

Number of mishandled or delayed internal/external mails/packages.

3. Facility & Office Support

Front Desk Availability Rate:

Percentage of time the front desk is staffed during business hours.

Office Supplies Availability:

Percentage of time essential supplies are in stock without delay.

Maintenance Request Handling Time:

Average time to report and escalate issues to facilities/IT support.

4. Staff & Service Quality

Professionalism & Communication Score:

Feedback from internal departments regarding demeanor, responsiveness, and communication.

First Impression Quality (Reception Area):

Scored by leadership or mystery audits (cleanliness, organization, presentation).

5. Compliance & Security

Visitor Badge Compliance Rate:

Percentage of visitors correctly issued and wearing identification badges.

Access Control Incident Rate:

Number of unauthorized access or security issues at the front desk.

6. Support to HR/Admin

Onboarding Support Satisfaction:

Feedback from HR or new hires on welcome experience and setup.

Event Coordination Efficiency:

Number of internal events supported successfully (logistics, setup, attendance handling).

Optional/Role-Specific KPIs as and when required

Internal Ticket Resolution Time (if using a helpdesk system)

Reception Downtime (e.g., during breaks or shift changes)

SLA Compliance (for front desk service commitments)