Floor Supervisor

Key Responsibilities: 1. Service Floor Operations Supervise day-to-day service floor activities to ensure efficient workflow. Assign work orders to technicians based on skill and workload. Monitor repair and maintenance work to ensure adherence to quality and safety standards. Ensure timely completion of servicing to meet customer expectations. 2. Customer Interaction & Satisfaction Address customer inquiries, concerns, and complaints professionally. Provide updates to customers regarding service status and estimated completion time. Ensure high levels of customer satisfaction through effective communication and service. 3. Team Coordination & Supervision Guide and support service technicians in troubleshooting and resolving technical issues. Conduct regular team meetings to discuss performance, improvements, and challenges. Train and mentor junior staff to enhance their skills and knowledge. 4. Quality Control & Compliance Conduct final inspections of serviced vehicles to ensure work quality. Ensure compliance with manufacturer guidelines and company policies. Maintain proper documentation of service records and reports. 5. Inventory & Resource Management Coordinate with the parts department to ensure availability of necessary spare parts. Monitor tool and equipment usage, ensuring proper maintenance and storage. 6. Reporting & Performance Monitoring Prepare and submit daily/weekly service reports to the Service Manager. Track key performance indicators (KPIs) such as service turnaround time, customer feedback, and efficiency levels. Requirements: Education: Diploma/Degree in Automobile/Mechanical Engineering or related field. Experience: 3+ years in a similar role in an automobile dealership or service center. Skills: Strong technical knowledge of automotive servicing. Excellent leadership and team management abilities. Effective communication and customer service skills. Problem-solving and decision-making capabilities. Knowledge of DMS (Dealer Management System) software is an advantage. Work Environment: Fast-paced service floor environment. Requires standing for long periods and interacting with multiple teams. May involve handling customer escalations and managing workload pressures. Salary & Benefits: Competitive salary (as per experience & company standards). Incentives based on performance.