Financial Services Account Associate Senior

About the team:

The Transfer Agency is a division responsible for Transaction Operations, Processing and associated functions of mutual funds for various clients.

At FIS we provide service to clients via various channels like Transaction processing, Chat etc. The customer support may include but not limited to Accounts set up, Shareholder data maintenance, overall record keeping.

What you will be doing:

The position will support the FIS TA Dealer Services team. Responsibilities include, but are not limited to the following:

• Provide telephone support for intermediary back offices and mutual fund clients.
• Process and quality control dealer and shareholder transactions, both financial and non-financial.
• Assist with dealer commission and 12b-1 payment processing for multiple clients.
• Perform daily review and resolution of NSCC reject activity, including Fund/Serv, Networking, and ACATS.
• Perform 22c-2 frequent trade monitoring.
• Provide support for various dealer portals (Vision, FanMail, Advisor Central)
• Perform daily reconciliation activities.
• Review and report on daily fund gain/loss activity.
• Assist in maintaining departmental policies and procedures.
• Handle additional senior associate level duties and project work as business needs dictate.

What you bring:

• 3+ Years of experience from Mutual fund and transfer agency process
• Shift time – 8:30 PM to 5:30 AM and 6:30 PM to 3:30 AM
• Ready to work in night shifts (5 days in a week)
• Hybrid model – 3 days in a week.
• Excellent communication and interpersonal skills
• Excellent knowledge of Customer Services; Global mindset (Desirable)
• Ready to work in night shifts (5 days in a week)
• Demonstrated accuracy and attention to detail handling financial and non-financial transactions.
• Strong customer focus.
• Ability to effectively communicate complicated concepts both through written and verbal means.
• Strong problem solving and analytical skills.
• Ability to work in Windows-based environment.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to handle short and long-term assignments outside of day-to-day functions.

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits