Executive Operations

Job Description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Pay Band: 4 / H Country/Location: Noida, India Department: GSS English & Exams (English Operations) Contract Type: Fixed Term Contract, 1 year Closing Date: Tuesday, 8th July 2025- 23:59 Malaysia Time (GMT +8) Role Purpose The purpose of the Executive Operations role is to support two core areas of EnglishScore’s operations: test integrity and customer service. The role is responsible for ensuring compliance with security protocols through the review of test sessions and for delivering high-quality, responsive support to users of the EnglishScore app and EnglishScore Tutors platform. This position plays a key role in maintaining both the credibility of the assessment process and the overall user experience. Role Accountabilities The Executive Operations plays a key role in upholding the integrity of EnglishScore’s remote assessments by monitoring test sessions for compliance, managing incidents, and ensuring secure identity verification. The role also delivers empathetic and effective customer support, resolves technical issues, and contributes feedback to enhance platform functionality and user experience. With a strong emphasis on professionalism, data protection, and continuous learning, this position supports operational excellence across proctoring, user engagement, and internal process improvement. Role specific skills, knowledge and experience We are seeking individuals with strong attention to detail, integrity, and the ability to work independently in an online setting. While prior experience in proctoring, testing, or customer service is beneficial, it is not required as full training will be provided. Ideal candidates may have some experience in remote customer support, familiarity with diverse and international environments, basic knowledge of CRM platforms, confidence using tools like Microsoft Office, and an understanding of data protection principles such as GDPR. Further Information Language: Strong English proficiency is crucial for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations. Qualification: A diploma, degree, or equivalent qualification is essential for this role. While at least one year of work experience is preferred, it is not mandatory. Locally recruited: Applications are welcomed from candidates currently in this location with a natural right to work. Relocation support is not provided. Overseas Citizen of India (OCI) card holders will need have, or be able to obtain, a valid special work permit issued from Government of India (GOI) to work in the British High Commission (BHC). BHC will not be able to sponsor work visas or obtain/ assist with the special work permit from GOI. Offers of employment made to OCI card holders will be conditional upon candidates obtaining a special work permit. Note: For requisite special permission to take up employment in any foreign Diplomatic Missions in India, OCI Cardholder must visit https://ociservices.gov.in Work Schedule: Please note that this role requires a flexible approach to working hours, including evening and weekend shifts, to support a team distributed across different regions. It is a hybrid position, requiring attendance at the office in accordance with local Teaching Centre guidelines, currently set at three days per week. A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org