e-Learning Program Manager

Job Description

About Company: Tudip Technologies Pvt. Ltd is a CMMI Level 5 extreme technology company. Careers at Tudip Technologies are not just jobs, but a promise of a bright and dynamic future. Tudip provides ample opportunities to grow within the company technically as well as a technocrat by promoting entrepreneurship. Tudip Technologies’ careers will enable you to help clients enhance and improve while you build your career. We are a place which defines Integrity, Innovation, and Serenity. Tudip provides you a better platform that transforms an individual into an experienced and immensely skilled professional through an ethical and vibrant business environment. We are here for effective client servicing, taking care of our employees’ needs, and creating a success story to remember. Position Summary: eLearning Program Manager is responsible for managing the e-learning platform for one of our premium clients. He will be responsible for delivering programs in a fast – paced culture. Role & Responsibilities: Analyze projected work volume and allocate resources to team leads based on capacity availability, SLA targets. Ensure staffing and performance levels are correct to handle appropriate amounts of work volume. Coordinates with Team Leads and resources as needed to ensure on-time deliverables. Analyze workload, capacity planning and resource allocation forecasting. Participate and present data to discuss trends, status and action plans to meet targets. Communicate necessary real time and proactive adjustments to the workforce plan based on changing volume. Effectively lead, motivate and direct the workgroup while being flexible in a changing environment. Effective communication to internal and external stakeholders on Operation status and changes. Qualification Required: Educational Qualification: BE/BTech or MCA. Should have 5+ years of hands-on progressive project management work experience in e-learning platforms. Should have experience in running 24*7 operations. Should have hands-on experience in Reporting, building Weekly, Monthly and Quarterly reports. Should have excellent communication (written and verbal skills), influencing and presentation skills, with excellent attention to detail. Should be able to communicate with the client, understand client requirements and provide data required by the client in a timely manner. Should have experience in similar roles leading/managing global projects, which is essential for this role. Should be result-oriented and should have proven ability to reach and exceed goals/targets in a dynamic environment. Should have proven skills in developing effective partnerships with key stakeholders and providing leadership support for driving change initiatives. Should have hands-on experience with a strong working knowledge of project management practices, ticket management tools and modern communication tools like Slack Show more Show less