E-Commerce Manager

Job Description

Key Responsibilities Order Processing & Fulfillment: · Oversee end-to-end order processing from confirmation to delivery · Ensure timely dispatch post-QC (Quality Check) with proper documentation · Coordinate with logistics partners for on-time deliveries · Monitor and improve fulfillment metrics (OTIF, cancellation rates) Returns & Refund Management: · Develop and implement efficient return/reverse logistics processes · Analyze return reasons and work with QC team to reduce defects · Process refunds and replacements as per marketplace policies · Maintain return rate within acceptable thresholds · Handle escalated return-related customer complaints Catalog Management & Listings Optimization: · Create and manage product catalogs across all marketplaces · Ensure accurate and compelling product content (titles, images, descriptions) · Optimize listings using SEO best practices and keyword research · Regularly audit listings for compliance with marketplace guidelines Sales Planning & Inventory Forecasting: · Prepare SKU-level sales forecasts based on historical data and trends · Plan inventory requirements and coordinate with procurement team · Identify fast-moving and slow-moving SKUs for strategic planning · Implement pricing strategies to maximize sales and profitability Promotions & Marketplace Marketing: · Plan and execute marketplace promotions, deals, and campaigns · Manage PPC advertising (Sponsored Products, Display Ads) · Monitor competitor activities and adjust strategies accordingly Performance Monitoring & Reporting: · Track key metrics (sales, conversion, traffic, returns) · Generate weekly/monthly performance reports · Identify improvement areas and implement corrective actions Skills & Qualifications: · Experience in managing Amazon, Flipkart, Myntra seller accounts and quick commerce such as Blinkit, Zepto, etc. · Strong understanding of marketplace policies and seller portals · Expertise in inventory planning and demand forecasting · Analytical skills with proficiency in Excel/Google Sheets · Excellent communication and problem-solving abilities Job Type: Full-time Pay: ₹30,000.00 - ₹50,000.00 per month Schedule: Day shift Work Location: In person