Duty Officer-Terminal Operations

About Business

Adani Group

: Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O & M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.

Adani Airports Holding Limited

: Adani Airports Holding Limited is reshaping the aviation landscape, transforming airports into dynamic hubs of connectivity, innovation, and service excellence. By prioritizing passenger experience, leveraging state-of-the-art technology, and enhancing operational efficiency, we are redefining airport infrastructure across India. Our vision is to create world-class airports that serve as gateways to regional development and global connectivity, positioning Adani Airports as a leader in the aviation sector with a focus on sustainable growth and community impact.

Job Purpose:

The Team Member in Terminal Operations is responsible for overseeing and supporting daily operations across the terminal. This role ensures a smooth, safe, and efficient environment for passengers and other stakeholders, coordinating to address issues as they arise. This position requires a proactive approach to problem-solving, attention to detail, and excellent communication skills.

Responsibilities

Operational Oversight:

Assist in managing daily terminal operations, ensuring smooth execution of passenger check-in, boarding, and baggage claim processes.Monitor operational activities, providing support to staff and passengers, and ensuring adherence to established procedures.

Customer Service Excellence

Deliver high-quality customer service by promptly assisting passengers with inquiries and resolving issues.Act as a point of contact for escalated customer complaints, ensuring effective and timely resolution to enhance passenger satisfaction.

Safety And Security Compliance

Enforce safety and security protocols, conducting regular checks to identify potential hazards and reporting incidents to appropriate authorities.Participate in safety drills and training to ensure readiness in emergency situations, contributing to a secure environment for passengers and staff.

Administrative Support

Assist with various administrative tasks, including data entry, document management, and preparation of reports to support operational efficiency.Maintain organized filing systems and manage correspondence, contributing to the smooth operation of terminal activities.

Training Participation

Attend all mandatory training sessions, including classroom and online courses, to enhance operational skills and knowledge.Identify areas for personal development and seek opportunities for relevant training, aligning with career aspirations.

Key Stakeholders - Internal

Duty Manager - Terminal OperationsFacilities DepartmentFinance DepartmentHR DepartmentIT DepartmentProcurement DepartmentSecurity DepartmentCustomer ServiceMaintenance Department

Key Stakeholders - External

MoCA,MCGM, BCAS, BOI, Customs,CISF,APHOGround Handling AgenciesRetail and Food OutletsGovernment Regulatory BodiesAirport Authority of India (AAI)Travel AgentsCar Rental ServicesSecurity Agencies

Qualifications

Educational Qualifications:

Bachelor's degree in Business Administration, Aviation Management, or a related field is essential.

Work Experience

1-2 years of experience in airport terminal operations, with a strong focus on managing diverse stakeholders, optimizing passenger experience, and driving operational efficiency.