Desktop Support/System Admin

2 years

0 Lacs

Posted:5 days ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Contractual

Job Description

  • Shift : Rotational Shift (Between two), Shift A- 8:30AM till 5:30 PM and Shift B :- 6:00 PM till 3:00 AM in the morning
  • Location: Hyderabad
  • Five Days work from Office
  • Job Description: Mentioned below

Key Responsibilities

  • Serve as the first point of contact for onsite IT support within the Hyderabad location.
  • Address and resolve hardware issues on end-user devices (laptops, desktops, monitors, docking stations, etc.).
  • Provide hands-on support for users operating in a Virtual Desktop Infrastructure (VDI) setup.
  • Install, troubleshoot, and maintain locked-down laptops with standardized build images.
  • Handle local site-level IT support tickets assigned from the central Service Desk.
  • Perform Layer-1 network troubleshooting, such as cable testing, patching, and basic connectivity checks.
  • Escalate unresolved issues to L2/L3 support as needed while ensuring proper documentation.
  • Follow established ITIL processes and ensure timely ticket closure.
  • Maintain IT asset inventory and assist in device handover, replacement, and recovery processes.
  • Ensure compliance with IT policies, security guidelines, and user access controls.
  • Coordinate with third-party vendors such as Internet Service Providers (ISP), AV partners, and hardware OEMs for resolution of escalated issues or service delivery.
  • Work in rotational shifts to provide extended support coverage.

Required Skills And Qualifications

  • Diploma , any Degree in Computer Science or related field.
  • 1–2 years of experience in an IT support or desktop support role.
  • Basic understanding of VDI environments (e.g., Citrix, VMware Horizon, Azure Virtual Desktop).
  • Experience handling locked-down laptops with standard system images, Windows Desktop and Office 365.
  • Familiarity with IT ticketing systems (e.g., ServiceNow, BMC Remedy, etc.).
  • Good knowledge of Layer-1 networking fundamentals (LAN cabling, patch panels, etc.).
  • Ability to troubleshoot hardware and basic software issues independently.
  • Excellent communication and customer service skills.

Preferred Certifications (Optional)

  • CompTIA A+
  • ITIL Foundation
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
Skills: windows desktop,communication,laptops,layer-1 networking,system administration,it support,virtual desktop,it ticketing systems,it,office 365,customer service,desktop support,vdi environments,troubleshooting,vdi

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