Desktop Support/System Admin

• Shift : Rotational Shift (Between two), Shift A- 8:30AM till 5:30 PM and Shift B :- 6:00 PM till 3:00 AM in the morning
• Location: Hyderabad
• Five Days work from Office
• Job Description: Mentioned below
  

Key Responsibilities

• Serve as the first point of contact for onsite IT support within the Hyderabad location.
• Address and resolve hardware issues on end-user devices (laptops, desktops, monitors, docking stations, etc.).
• Provide hands-on support for users operating in a Virtual Desktop Infrastructure (VDI) setup.
• Install, troubleshoot, and maintain locked-down laptops with standardized build images.
• Handle local site-level IT support tickets assigned from the central Service Desk.
• Perform Layer-1 network troubleshooting, such as cable testing, patching, and basic connectivity checks.
• Escalate unresolved issues to L2/L3 support as needed while ensuring proper documentation.
• Follow established ITIL processes and ensure timely ticket closure.
• Maintain IT asset inventory and assist in device handover, replacement, and recovery processes.
• Ensure compliance with IT policies, security guidelines, and user access controls.
• Coordinate with third-party vendors such as Internet Service Providers (ISP), AV partners, and hardware OEMs for resolution of escalated issues or service delivery.
• Work in rotational shifts to provide extended support coverage.
  

Required Skills And Qualifications

• Diploma , any Degree in Computer Science or related field.
• 1–2 years of experience in an IT support or desktop support role.
• Basic understanding of VDI environments (e.g., Citrix, VMware Horizon, Azure Virtual Desktop).
• Experience handling locked-down laptops with standard system images, Windows Desktop and Office 365.
• Familiarity with IT ticketing systems (e.g., ServiceNow, BMC Remedy, etc.).
• Good knowledge of Layer-1 networking fundamentals (LAN cabling, patch panels, etc.).
• Ability to troubleshoot hardware and basic software issues independently.
• Excellent communication and customer service skills.
  

Preferred Certifications (Optional)

• CompTIA A+
• ITIL Foundation
• Microsoft 365 Certified: Modern Desktop Administrator Associate