Desktop Support Engineer -20K CTC

Job Title: Desktop Support Engineer
Location: Noida, India
Job Type: Full-time
Experience: 1–3 years (can be adjusted based on your needs)
Working Days: Monday to Friday (with occasional weekend support, if required)
Salary: As per industry standards

Job Summary:

We are seeking a skilled and customer-focused Desktop Support Engineer to join our IT team in Noida. The ideal candidate will be responsible for providing technical support and troubleshooting services to end users for hardware, software, and network-related issues across desktops and laptops.

Key Responsibilities:

• Provide first-level support for desktop/laptop hardware, software, and network issues.
• Install, configure, and maintain operating systems (Windows/macOS/Linux) and standard applications.
• Set up and maintain user accounts, permissions, and passwords.
• Troubleshoot and resolve issues related to printers, scanners, and other peripheral devices.
• Support video conferencing tools and meeting room equipment.
• Respond to service requests and incidents via ticketing systems within defined SLAs.
• Maintain asset inventory and perform regular system updates and patches.
• Coordinate with other IT teams or vendors for escalation and resolution of complex issues.
• Ensure compliance with company IT policies and security standards.

Required Skills & Qualifications:

• Diploma/Degree in IT, Computer Science, or related field.
• 1–3 years of experience in desktop support or technical support roles.
• Proficiency in Windows 10/11, Microsoft Office 365, and remote desktop tools.
• Familiarity with Active Directory, basic networking, and antivirus tools.
• Strong troubleshooting and communication skills.
• Ability to work independently and manage multiple priorities.
• Excellent customer service orientation and interpersonal skills.

Good to Have:

• Industry certifications like CompTIA A+, Microsoft MCSA/MD-100, ITIL Foundation.
• Exposure to ITSM tools (e.g., ServiceNow, Freshservice, Jira).
• Basic scripting or automation knowledge.

Job Types: Full-time, Fresher

Pay: ₹20,000.00 per month

Benefits:

• Provident Fund

Shift:

• Day shift

Application Question(s):

• Desktop Networking engineering

Work Location: In person