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Delivery Quality Assurance Professional

5 - 9 years

0 Lacs

kolkata west bengal

Posted:1 day ago| Platform: Shine logo

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Skills Required

change management conflict management continuous improvement emotional intelligence financial control innovation negotiation problem solving project governance project management project planning project tracking risk assessment risk management scope management stakeholder management strategic thinking team management time management active listening adaptive thinking analytical thinking assertiveness attention to detail business agility decisionmaking influencing managing difficult conversations proactiveness project reporting relationshipbuilding strategic governance unified project management upm unified service management usm

Work Mode

On-site

Job Type

Full Time

Job Description

The Delivery Quality Assurance (DQA) Professional plays a crucial role in ensuring the setup, review, audit, and enhancements of quality within engagements. Their primary responsibility includes supporting engagement setup, facilitating a seamless transition from sales, and ensuring that both Capgemini and contractual requirements are met. They are tasked with defining and adjusting processes and process assets to align with the specific needs of business units, accounts, and engagements, thereby enabling a standardized way of working. Monitoring engagement execution through regular reviews, tracking planned activities, and suggesting mitigation actions are also part of their duties to aid Delivery Governance. Additionally, they collaborate with Client teams, support Client or third-party audits, and drive improvements at the engagement/account level using methodologies such as Six Sigma, Lean, etc. The DQA Professional also provides consulting services related to Agile, Service Management, Six Sigma, Lean, and assists in the sales/bid process by offering insights on Capgemini processes, Delivery Governance, process assets, and platforms. As a Delivery Quality Assurance Manager, your role involves planning and managing the setup, execution, reviews, process improvements, process definition, and adaptation of process assets. You will provide delivery governance support for 5-6 engagements, enable sales, and manage stakeholder relationships effectively. Key Skills (Competencies) required for this role include: - Active Listening - Adaptive Thinking - Analytical Thinking - Assertiveness - Attention to Detail - Business Agility - Change Management - Conflict Management - Continuous Improvement - Decision-Making - Emotional Intelligence - Financial Control - Influencing - Innovation - Managing Difficult Conversations - Negotiation - Proactiveness - Problem Solving - Project Governance - Project Management - Project Planning - Project Reporting - Project Tracking - Relationship-Building - Risk Assessment - Risk Management - Scope Management - Stakeholder Management - Strategic Governance - Strategic Thinking - Team Management - Time Management - Unified Project Management (UPM) - Unified Service Management (USM),

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