Customer Support Specialist

oin MyOperator as a Customer Support Executive!

Are you a customer-focused problem-solver with a passion for technology? MyOperator, India's leading cloud communication platform, is seeking a dedicated Customer Support Executive to ensure our 12,000+ global customers receive exceptional service. Ranked #1 in India's Call + WhatsApp Matrix, we empower businesses with cutting-edge IVR, call management, and communication solutions. Be a key player in our customer success story!

We are looking for an empathetic and technically savvy Customer Support Executive to provide outstanding service and technical assistance to MyOperator's clients, ensuring their successful use of our cloud communication solutions.

Responsibilities

• Provide timely technical and non-technical support via phone, email, and chat.
• Diagnose and resolve customer issues related to MyOperator's products (IVR, call routing, WhatsApp Business API, CRM integrations).
• Guide customers through product features and configurations.
• Escalate complex issues to internal teams and ensure timely resolution.
• Accurately document all customer interactions in the CRM system.
• Contribute to knowledge base articles and improve customer experience.
• Collaborate with sales, product, and engineering teams for feedback.

Requirements

• Education: Bachelor's degree (technical background preferred).
• Experience: 1-3 years in customer or technical support, preferably in SaaS, Telecom, or IT.
• Technical Aptitude: Understanding of cloud software, basic networking, and CRM systems.
• Communication: Excellent verbal and written English skills; ability to explain technical concepts clearly.
• Problem-Solving: Strong analytical and troubleshooting abilities.
• Customer Focus: Genuine passion for helping customers and delivering exceptional service.
• Skills: Empathetic, patient, team player, and detail-oriented.

Benefits

• Fast-track career growth opportunities.
• Access to ongoing training and certifications.
• Hybrid work flexibility.
• Collaborative and innovative team culture.
• Direct impact on customer success.
• Regular recognition programs.

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹325,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Provident Fund

Schedule:

• Day shift

Application Question(s):

• Your Fixed CTC

Work Location: In person

Speak with the employer
+91 9267989047