Customer Support Executive

About the Role:

We are seeking a detail-oriented and empathetic Customer Support Executive with a background in medical or healthcare sciences to join our growing team. In this role, you will be the first point of contact for patients, clients, and partners—helping resolve queries, offering product guidance, and ensuring a seamless service experience.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Understand and explain medical products, devices, or services in a simplified and accurate manner
• Provide support for troubleshooting and resolving usage issues related to our healthcare solutions
• Coordinate with internal teams (technical, logistics, medical experts) to ensure timely resolution of customer issues
• Maintain records of customer interactions and update databases with relevant information
• Follow up with customers to ensure issues are resolved and satisfaction is maintained
• Educate customers on product usage, maintenance, and best practices (if applicable)
• Handle sensitive medical data with confidentiality and care

Qualifications:

• Bachelor’s degree or diploma in Nursing, Paramedical Sciences, Life Sciences, or other Healthcare-related field
• Prior experience in customer service or patient-facing roles is preferred
• Strong communication skills (verbal and written)
• Ability to understand and explain medical concepts clearly to non-medical customers
• Empathy, patience, and active listening skills
• Basic computer proficiency and familiarity with CRM tools is a plus
• Ability to multitask and remain calm under pressure

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift

Application Question(s):

• Do you have any hands-on or professional experience related to healthcare or medical services?

Work Location: In person