Customer Support Executive

Thinking Hats Technology

3 - 4 years

3 Lacs

Chennai

Posted:5 hours ago| Platform:

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Skills Required

Pressure Handling Solving Queries Sales Ability Strong Communication Skills Proactive Maintenance Business Communication Strategic Thinking Convincing Power Leadership Skills Interpersonal Skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Summary

Customer Support Executive

Key Responsibilities

Respond to customer queries
via phone, email, chat, or social media.
Provide product or service-related
information accurately and professionally.
Handle complaints
and ensure resolution within defined timelines.
Maintain customer records
and document interactions in the CRM system (Customer Relationship Management system).
Escalate complex issues to the appropriate departments
when necessary.
Follow up with customers to
ensure satisfaction.

Required Skills & Qualifications

Proficiency in
English, Hindi, Tamil, etc.
Minimum 3 year of experience
in customer support.
Strong verbal and written communication skills.
Basic computer knowledge and
ability to use CRM tools.
Patience, active listening, and empathy toward customers.
Time management and multitasking abilities.

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