Roles and Responsibilities Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns. Handle customer complaints in a professional manner, escalating issues when necessary to ensure timely resolution. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require technical assistance. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Interested candidates can connect via call or msg 9675018900