Customer Support Executive (South Indian Languages)

Job Title: Customer Support Executive (South Indian Languages)

Location: New Delhi

Company: Genefied

About Genefied:

Genefied is a forward-thinking technology company focused on enabling businesses to build trust through innovative product authentication, loyalty, and engagement solutions. We empower brands to digitize customer experience through intelligent SaaS platforms.

Job Summary:

Customer Support Executive

Key Responsibilities:

• Handle customer queries and complaints through calls, emails, chat, and other channels.
• Communicate fluently and empathetically in South Indian languages to cater to regional customers.
• Maintain a deep understanding of company products and services to provide accurate information.
• Troubleshoot issues, escalate technical problems, and follow up until resolution.
• Maintain records of customer interactions and update the CRM system.
• Collaborate with cross-functional teams to ensure customer satisfaction.
• Provide feedback to the product and technical team based on customer interactions.
• Ensure SLA compliance and high levels of customer satisfaction.

Required Skills and Qualifications:

• Minimum 1–3 years of customer support or call center experience.
• Fluency in at least

  two

  South Indian languages:

  Telugu, Tamil, Malayalam, or Kannada

  .
• Good command of

  Hindi and/or English

  .
• Excellent communication and interpersonal skills.
• Patience, empathy, and problem-solving attitude.
• Proficiency in using support tools like Freshdesk, Zendesk, or similar CRMs (preferred).
• Ability to multitask, prioritize, and manage time effectively.

Preferred Qualifications:

• Bachelor’s degree in any discipline.
• Experience working in a tech/SaaS/startup environment.
• Knowledge of QR-code-based authentication, loyalty, or CRM platforms is a plus.

Why Join Genefied?

• Dynamic and inclusive work environment
• Opportunities for growth and learning
• Work with a passionate and innovative team
• Flexible work options