Customer Success Manager

Company Description Genefied is a B2B vertical SAAS company based in New Delhi, offering innovative Loyalty solutions for consumer brands across various industries. Our cost-effective QR code-based solutions focus on accelerating loyalty, customer retention, and revenue growth. We provide solutions for anti-counterfeiting, supply chain traceability, retailer loyalty, consumer loyalty management, digital warranty activation management, and a certificate authentication platform. Our products have a proven track record of increasing sales and providing a high return on investment. Role Description This is a full-time on-site role for a Customer Success Manager at Genefied in New Delhi. The Customer Success Manager will manage customer relationships, ensure customer satisfaction, analyze data to improve customer retention, and build strong relationships with clients. Qualifications Customer Satisfaction and Customer Service Skills Analytical Skills and Customer Retention expertise Relationship Building abilities Excellent communication and problem-solving skills Experience in a customer-facing role Bachelor's degree in Business Administration or related field must have experience in IT industry Show more Show less