Customer Support Executive

Abstract:

Roles &

Assisting and providing support for incoming queries and issues related to software.

Analyzing, troubleshooting, and evaluating problems to ensure timely resolutions.

Gathering and analyzing data to diagnose software issues.

Responding to customer inquiries via email and chat.

Ensuring optimal functionality by testing software.

Making necessary configurations, settings, and permissions adjustments to resolve software issues.

Creating documentation for new hires during the on-boarding process.

Coordinating with IT staff and other departments to solve complex technical problems.

Communicating with external vendors who provide maintenance and support services for software.

Responding promptly to service issues and requests. Setting up accounts for new users.

Testing new features after implementation.

1-3 years of proven work experience in customer support, fast and effective response to questions and concerns from customers.

Strong knowledge of software methodologies, tools & processes.

Experience in writing clear, conceive and comprehensive implementation documentation.

Experience in handling customers and clients in Europe and USA.

Excellent analytical and communication skills.

Creating a report detailing client comments to help the company address issues with their service or product.

5-day working company.

Project-based rewards.

Quarterly rewards based on road-map achievements and customers success.

20 Yearly leaves.

14 National Holidays Off.

Cross-team work culture.

Career Development & Training Programs.

Employee Referral Benefits.

Paid half-day leaves on special occasions of Birthdays & Anniversaries.

Meals while working extra.

Yearly day-outing activities.

Yearly Achievement Awards.