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9 Figures Club
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Customer Support Executive

Customer Support Executive

9 Figures Club

0 years

0 Lacs

Vasai Maharashtra India

Posted:3 weeks ago| Platform:

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Skills Required

support empathy efficiency logistics service strategies communication management report

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Support Executive, you will be the voice of our brand, ensuring that every customer interaction is met with empathy, efficiency, and elegance. From handling inquiries and resolving post-purchase issues to guiding products and policies, you'll play a key role in creating a delightful shopping experience. By collaborating with internal teams such as operations, logistics, and sales, you'll help maintain our reputation for exceptional service and attention to detail.

Responsibilities

Follow through on customer inquiries to ensure they are resolved accurately and promptly.
Adapt strategies or communication styles based on customer needs to enhance satisfaction.
Provide insights to management about recurring issues, support gaps, and potential improvements in processes.
Observe and report patterns in customer behavior, queries, and feedback to help identify areas for quality enhancement.
Offer peer support and share best practices with colleagues to strengthen team knowledge.
Step in with calmness and clarity during difficult or escalated customer situations to manage resolutions effectively.
Collaborate with different departments to ensure a smooth and aligned customer experience.
Take ownership of escalations and ensure timely closure with appropriate follow-ups.
Track and maintain organized records of customer interactions, open cases, and issue resolution times.
Contribute to the overall performance of the support team by being accountable, solution-driven, and customer-obsessed.

This job was posted by Vibhavari Nadkarni from 9 Figures Club.

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Customer Support Executive