Customer Support Executive

0 - 4 years

0 - 2 Lacs

Posted:1 hour ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Title: Customer Support Executive

Location: Gurugram

Salary: 16 K to 18 K in-hand Salary Range] per month

Job Type: Full-time

Interested Candidate Send Me Updated CV On WhatsApp 9315987720

About the Role:

We are looking for a Customer Support Executive to manage customer queries and complaints. You will also be responsible for providing product and service information and resolving issues in a timely and professional manner.

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Key Responsibilities:

Respond to customer inquiries via phone, email, or chat

Resolve customer complaints and provide appropriate solutions

Maintain accurate records of customer interactions

Ensure customer satisfaction and build strong relationships

Escalate unresolved issues to the appropriate internal teams

Provide feedback on the efficiency of the customer service process

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Requirements:

Minimum qualification: 12th pass / Graduate

Good communication skills in English and Hindi

Basic computer skills (MS Office, email, CRM tools)

Prior experience in customer service or call centers is a plus

Patience, empathy, and a customer-first attitude

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Preferred Skills:

Active listening

Problem-solving ability

Multitasking

Time management

Team collaboration

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Benefits:

Incentives and performance bonuses

On-the-job training and growth opportunities

Health benefits (if applicable)

Supportive and friendly work environment

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Let me know if you want a customized version for a specific industry (e.g., e-commerce, banking, telecom).

  • Manage domestic calls with Hindi speaking customers
  • Provide exceptional customer service via voice process
  • Handle customer queries via phone and email

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Avani Consulting

Staffing and Recruiting

Dwarka Delhi

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