Customer Support Executive

9 Figures Club

0 - 3 years

2 - 4 Lacs

Mumbai Suburban Vasai Palghar

Posted:12 hours ago| Platform:

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Skills Required

Communication Skills presenta Fluent English Convincing Power Presentable English Language Voice Support Leadership Skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

This is an in-office role, in Vasai West 401202

Base LPA : 3 to 3.5 Lakhs PA

Brand : Everlasting (https://everlasting.shop/)

9 Figures Club Pvt Ltd is a dynamic company that builds profitable e-commerce brands and offers top-notch advertising solutions through their agency, Adex.

As a

Key Responsibilities:

Manage order processing and daily operational tasks across e-commerce platforms.
Connect with customers via calls or emails for order confirmation, delivery address verification, and other order-related support.
Maintain accurate records of orders, delivery status, and customer interactions.
Use Excel to manage data, track reports, and perform analysis using formulas and basic functions.
Coordinate with internal teams (warehouse, logistics, customer service) to ensure timely and accurate order fulfillment.
Resolve customer queries and issues promptly and professionally.
Ensure high levels of customer satisfaction through proactive support.

Must-have Soft Skills that you will be practically learning to acquire

Proficient English communication skills, both written as well as spoken English
Time management
Constructive feedback-gathering and feedback-giving skills

Role:

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Customer Support Executive

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