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Customer Support Associate

1 years

0 Lacs

Posted:1 month ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

About us GEMGEM is a next-generation luxury marketplace where people buy and sell authentic pre-owned fine jewellery online. We're combining decades of industry experience with modern technology to build a global platform built on trust and transparency. What Youโ€™ll Do ๐Ÿ’ฌ Live Chat Support Answer customer questions through live chat Respond quickly, clearly, and professionally in English ๐Ÿ›๏ธ Sales Support Share product details to help customers choose the right items Support the sales team with smooth communication ๐Ÿงพ CRM & Data Management Keep customer data updated in our CRM system Log chats and track customer activity ๐Ÿ“ฆ Order Coordination Help process orders and coordinate with internal teams Keep customers updated on their orders ๐Ÿงฏ Issue Handling Solve customer concerns efficiently and politely Escalate issues when needed ๐Ÿ“Š Reporting Generate reports on chats and sales support activities Share ideas for service improvements ๐Ÿš€ Process Improvement Identify gaps and suggest better ways to serve customers What You Need Graduate degree in any stream 1+ year of experience in sales support (tech/IT experience is a bonus) Strong English communication skills (written & spoken) Comfortable using CRM systems, Microsoft Office, AI tools, etc. Great at multitasking and working in a team Customer-focused with a problem-solving mindset What Youโ€™ll Get ๐Ÿ’ฐ Competitive salary (based on experience) ๐ŸŽฏ Performance-based bonuses ๐Ÿš€ Career growth opportunities ๐Ÿ“š Training and development support If you love helping customers and want to grow with a fast-paced global company, weโ€™d love to hear from you. ๐Ÿ‘‰ Apply now to join the GEMGEM team. Show more Show less

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