Customer Support Analyst

Pune, HybridWe are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients. With data services at the core—surrounded by an extensible array of streamlined software solutions—our unified platform represents over three decades of innovation and expertise in the agriculture, crop protection, specialty chemical and animal health industries.For over 30 years, AGDATA has been a leader in the agricultural industry, consistently pushing the boundaries of technology. Utilizing our extensive experience, we can provide clients with data and marketing solutions to improve supply chain visibility, optimize marketing investment and increase sales. Today, we are transforming how we do business to bring more value and support our clients more efficiently. We have a start-up-like environment - we are constantly growing and innovating—but unlike a startup, we have a solid 30-year history and strong financial backing.Visit us on www.agdata.comMore about us here: https://vimeo.com/347063684

What’s the role?

AGDATA is seeking a

Customer Support Analyst

for a full-time position in our brand-new location in Pune, India. The Customer Support Analyst will be critical in supporting and managing clients.

In this role, you will have the opportunity to…

• Data entry - must be able to transcript English handwritten documents into a computer system.
• Data cleansing, reviewing, and matching client in Excel and other tools.
• Salesforce Chat Customer Support, answering questions from our Chat portal, providing training guides and assistance with escalated issues.
• Communicating effectively with your team and leadership regarding task execution, status, and delivery.
  

To be successful in your role, it is important that you have…

• 3-5 years’ experience in data entry, cleanse, review, and matching.
• Proficiency in MS Office, advanced skills in Excel Spreadsheets
• Graduate in any stream with good experience.
• The ability to multitask, set priorities, and manage time effectively.
• Strong attention to detail and a high aptitude for problem-solving.
• Experience with Data Cleanse/Data Review/Data Matching
  

Preferred (But Not Required) Skills

• Experience with SQL
• Experience with Jira Service Desk as well as Jira Confluence knowledgebase
  

We seek out and reward people who are adaptable, accountable, collaborative and curious. We want our teammates to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We’re looking for people with a passion for success and who are looking to GROW!