Customer Success Representative

Job Description

About OnlineSales.ai Built by ex-Amazon ad-tech experts , OnlineSales.ai offers a future-proof Co-op Marketing (Hyperlocal) Operating System - accelerating digital transformation across Enterprise Brands & it's Channel Partner ecosystem. We are an Enterprise B2B SaaS startup, based out of Pune India. Several Enterprise OEMs across Auto, Retail and CPG verticals and 7000+ Channel Partners are leveraging OnlineSales.ai to digitize Co-op Marketing budgets to personalize & localize Shopper experience at scale. About the Rol eWe are seeking dynamic and energetic individuals to join our vibrant Customer Success team. In this role, you will collaborate closely with customer champions, focusing on research, data analysis, and the growth of our client happiness index . What will you do @OnlineSale s?Own the customer satisfaction index of the platfor m.Own the channel partner communication (email, phone ).Manage complex channel partners and handle escalations, be the pacifie r.Train the channel partners to use the OS platfor m.Identify best practices for using the platfor m.Deliver happiness to the channel partner s.Explore the ever-evolving domain of hyperlocal marketin g. You will be a great fit, if you ha ve:Require minimum experience of 2-3 yrs in customer experien ce.High client empathy. Understand the channel partner’s pain-points. Be a good listen er.Excellent Communication Skills, and experience in handling channel sales partne rs.Ability to provide step-by-step technical he lp.Excellent learning skills, attention to details, and a bias to proactively resolving issues and results-driv en.Excellent analytical skil ls.Comfortable and excited to work in a fast-paced, highly data oriented te am.You are a pragmatic and practical self-starter; an outcomes-oriented person who can juggle multiple work-streams, loves to problem-solve and can efficiently drive a collaborative proce ss.You thrive on challenge, and take pride in being an excellent teamma te. Why OnlineSales .ai?Start up-y. We believe Start-up is a mindset. It’s about being scrappy, being nimble, solving tough problems with constrained resources, and more. It’s about working hard and playing hardEnterprise SaaS. Opportunity to work with an Enterprise Product SaaS firm with aspirations of growing 10x across the g lobeAI-led Retail Tech. We are working to digitize & democratize one of the most exciting and growing verticals - Retail Tech leveraging data, machine learning, and automation (culmination of ad-tech, mar-tech, and analytics for Retail verti cal)Meaningful work. This is not just a job. You can find a job anywhere. This is a place for the bold to get paid who make a real impact on busi nessNo red tape. Say goodbye to pointless meetings or political hoops to jump through. We’re scrappy, believe in autonomy, and empower our teams to do whatever it takes to do the unthink ableProblem Sol ving. We ignite the best in you. We exist not only to deliver meaningful innovation but to ignite and inspire the creative problem-solver in youQuirky & fun. Enjoy new skills and hobbies like being a quiz master, playing board games, trying your hands on percussion, playing Djembe, and spreading love within the org!