Customer Success Executive

Position

Experience

Location

Notice Period

Qualification

Working days

Skills

Key Responsibilities:

• Serve as the primary point of contact for assigned clients, building strong relationships and understanding their unique goals and challenges.
  
• Proactively engage with clients to ensure they are maximizing the value of our XR solutions and addressing any issues or concerns.
  
• Collaborate with cross-functional teams including Sales, Product Development, and Technical Support to deliver exceptional service and support to clients.
  
• Conduct regular check-ins, trainings, and Q&A sessions to educate clients on product features and best practices.
  
• Gather feedback from clients to identify areas for improvement and contribute to product enhancements and updates.
  
• Monitor key performance metrics and outcomes to track client satisfaction and success.
  
• Willingness to travel up to 25% of the time to client sites to monitor solution usage and ensure customer satisfaction.

  Required Qualifications:

• Bachelor's degree in Business Administration, Marketing, Communications, or related field.
  
• Proven experience in a customer-facing role, preferably in the XR, technology.
  
• Familiarity with CRM software and customer support tools is a plus.
  
• Strong interpersonal and communication skills, with the ability to build rapport and effectively convey complex information to diverse audiences.
  
• Excellent problem-solving abilities and a proactive approach to addressing client needs and concerns.