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CUSTOMER SERVICE SPECIALIST

3 years

0 Lacs

Mumbai Metropolitan Region

Posted:1 week ago| Platform: Linkedin logo

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Skills Required

service technology support communication crm software chat resolve zendesk freshdesk upselling salesforce hubspot multitasking empathy

Work Mode

On-site

Job Type

Full Time

Job Description

🔹 Job Title: CUSTOMER SERVICE SPECIALIST

🏢 Company: KILONEWTONS

🌍 Location: MUMBAI, INDIA

💼 Experience: 3+ YEARS

🚀 About KILONEWTONS

At

KILONEWTONS

, we believe in delivering exceptional customer experiences through innovation and technology. Join our dynamic team and be the voice of our brand, ensuring customer satisfaction and loyalty!🔗

Website:

www.kilonewtons.comWe are looking for a

Customer Service Specialist

with

3+ years of experience

to provide top-notch support to our clients. The ideal candidate will have excellent communication skills, problem-solving abilities, and proficiency in

CRM software, live chat, and ticketing systems

.

🎯 Key Responsibilities

✔

Customer Support:

Handle inquiries via phone, email, and live chat with professionalism.✔

Issue Resolution:

Troubleshoot and resolve customer complaints efficiently.✔

CRM Management:

Update and maintain customer records in

Zendesk, Freshdesk, or Salesforce

.✔

Feedback Collection:

Gather customer insights to improve service quality.✔

Upselling & Retention:

Identify opportunities to enhance customer value.✔

Process Improvement:

Suggest ways to streamline customer service workflows.

🛠 Must-Have Skills

✅

Communication:

Fluent in English & Hindi (verbal & written)✅

CRM Tools:

Zendesk, Freshdesk, Salesforce, or HubSpot✅

Live Chat & Ticketing Systems

✅

Problem-Solving & Multitasking

✅

Basic Technical Knowledge

(to assist with product-related queries)✅

Patience & Empathy

🎓 Qualifications

📜 Bachelor’s degree in

Business, Communications, or related field

📜

3+ years

of experience in

customer service or support roles

📜 Strong interpersonal and conflict-resolution skills

💡 Why Join KILONEWTONS?

✨

Impactful Role:

Be the face of our brand and make a difference.✨

Growth Opportunities:

Career advancement & skill development.✨

Positive Work Culture:

Supportive team & employee-friendly policies.✨

Competitive Salary & Benefits

📩 How to Apply?

Ready to elevate customer experiences?

Send your CV to careers@kilonewtons.com

with the subject line:

"Application for Customer Service Specialist – [Your Name]".

🚀

Join KILONEWTONS and help us build lasting customer relationships!

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