Customer Service Coordinator

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils!Learn more about us as a workplace upm.com/careersWe are now looking for a

Customer Service Coordinator

to join our team in Mumbai, India for full-time position.   

What you will do

   Customer Service Coordinator provides a wide range of customer interface activities including order management, complaint handling and solution finding as well as customer interaction about products, logistics and sales conditions to SOA (India, Bangladesh and Sri Lanka). Your main tasks are: 

• Customer relationship management 
• Order management – order entry, progression and communication of orders to all necessary parties, proactive intervention in process disturbance situations, optimizing load to achieve the effective distribution of goods 
• Customer data maintenance including price lists 
• Complaints handling - including entry, progression as well as the internal coordination and customer communication 
• Customer communication related to pricing, products, sales conditions, technical questions and supply chain 
• Technical consultation on the recommendation of the product, organization and control of samples and testing, technical documentation and brochures 
• Support in following up payments 
  

  

Who you are

 

• You have at least 5 years of experience in customer service, logistics, supply chain or similar area 
• You have good communication skills and can communicate fluently in English, Hindi, Marathi (Knowledge of any south Indian Language added advantage)
• You show commercial awareness and are interested in developing your product and technical knowledge 
• You have supply chain knowledge and knowledge about import or exports is seen as an asset 
• You have a customer service mindset, you are able to build, maintain and improve customer relations and understand customer needs 
• You pay attention to detail and work with high accuracy 
• You have good organizational skills and can prioritize your workload 
• You are open to changes and have experience or are interested in working in a continual improvement environment 
• You are flexible, open to changes and have experience or are interested in working in a continual improvement environment
  

  

This is what we offer to you

 

• A meaningful job: We have an inspiring purpose “We renew the everyday for a future beyond fossils”. Our work is impactful and transformative. 
• A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees. 
• Development opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth. 
• Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves. 
  

 Learn about our Rewarding and our Ways of working   

Additional information

  Customer Service Coordinator reports to Customer Service Team Leader.   Please apply and attach your CV and Cover Letter by

July 31, 2025

. Please note that we accept only applications submitted through our online application system. We begin reviewing applications as they are received, and you may be contacted before the application deadline.   For support with submitting your application, please contact the HR Service Center at careers@upm.com or tel. +48123999400.   

UPM Adhesive Materials

(formerly UPM Raflatac) offers high-quality self-adhesive paper and film products including label materials, graphics solutions and removable self-adhesive products. We operate 14 factories and deliver our innovative and sustainable products through our global network of distribution terminals. We are one of UPM’s growth businesses and employ around 3,200 people. Our sales reached almost EUR 1,6 billion (USD 1,7 billion) in 2024. Read more: www.labelmaterials.upm.com  Follow UPM Adhesive Materials on LinkedIn | Facebook | YouTube | Instagram  #UPM #materialsolutions #WeRenewTheEveryday