Customer Relations Specialist

Job Title:

Location:

Department:

Job Type:

Experience Required:

Job Summary:

Customer Relationship Executive

Key Responsibilities:

• Handle outbound and inbound calls to engage with customers and address their queries.
• Conduct regular 

  follow-ups

   with clients regarding orders, feedback, and service-related issues.
• Build and maintain 

  positive relationships

   with new and existing customers.
• Track customer orders, provide real-time updates, and resolve issues promptly.
• Ensure customer satisfaction through timely communication and service coordination.
• Maintain customer records and update CRM systems regularly.
• Collaborate with internal teams (sales, logistics, operations) for smooth execution of services.
• Generate basic reports related to customer follow-ups and feedback.
  

Required Skills & Qualifications:

• Minimum 

  1 year of experience

   in a customer-facing or telecalling role.
• Excellent 

  verbal and written communication

   skills in Hindi and English.
• Strong interpersonal skills with a customer-first mindset.
• Ability to handle pressure and multitask effectively.
• Proficiency in MS Office (Word, Excel) and CRM software is preferred.
• Strong follow-up and time management skills.
• Bachelor’s degree in any discipline (preferred).
  

Preferred Traits:

• Polite and confident tone of speaking
• Active listener and solution-oriented mindset
• Familiarity with order tracking or coordination processes

Perks & Benefits:

• Competitive salary 
• Professional growth opportunities
• Friendly and supportive team culture
• Training and development programs