Customer Relations Manager

1 years

0 Lacs

Posted:3 days ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Customer Relationship Manager

Location: Ahmedabad

Experience:


Role Summary

Customer Relationship Manager


Key Responsibilities

  • Handle customer interactions across email, chat, phone & social media
  • Resolve issues promptly with empathy and professionalism
  • Coordinate with internal teams to ensure smooth order processing
  • Manage returns, complaints, and feedback effectively
  • Maintain CRM records and monitor customer satisfaction metrics


Qualifications

  • 1+ year in customer support or CRM, preferably in e-commerce
  • Strong communication & interpersonal skills
  • Familiar with CRM tools, Excel/Google Sheets
  • Calm, solution-oriented, and customer-focused
  • Graduate preferred


Join us to build delightful customer experiences with a brand that values empathy and connection.

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