Customer Relations Manager

As a Customer Relationship Manager, you will play a crucial role in our e-commerce team based in Ahmedabad. With over 1 year of experience in customer support or CRM, preferably in an e-commerce environment, you will be responsible for handling customer interactions through various channels such as email, chat, phone, and social media. Your primary goal will be to address customer queries promptly and professionally, ensuring a smooth and positive experience to drive customer loyalty. Your key responsibilities will include resolving issues with empathy and professionalism, coordinating with internal teams to facilitate smooth order processing, managing returns, complaints, and feedback efficiently, as well as maintaining CRM records and monitoring customer satisfaction metrics. Strong communication and interpersonal skills are essential for this role, along with familiarity with CRM tools, Excel/Google Sheets, and a calm, solution-oriented, and customer-focused approach. A graduate degree is preferred for this position. Join our team and contribute to building delightful customer experiences with a brand that values empathy and connection.,