Customer Contact Comms Associate

Skill required:

Voice - Service Desk Voice Support

Designation:

Customer Contact Comms Associate

Qualifications:

Any Graduation

Years of Experience:

1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Provide functional and/or technical support to internal and external stakeholders as well as support customer requests/ inquiries and/or questions through email, phone, live chat or other channels as may be established from time to time Liaise with other support teams (Internal & External) as required to resolve requests in a timely manner Ensure proper documentation, notification, tracking and follow up Primary responsibilities are focused on customer contact and ensure accurate transactional processing Maintain strong and current product and process knowledge Ensure compliance to the client’. You will also be responsible for closing the fault and complaints within SLA Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.

What are we looking for?

• Written and verbal communication
• Ability to meet deadlines
• Ability to work well in a team
• Commitment to quality
• Adaptable and flexible
• Willing to work in rotational shifts (24/7/365), primarily night shifts. 0-1 years Customer Service Experience across email, phone & chat Catered to International Clients preferably in a tech support role Willingness to go above and beyond for time sensitive client requests Roles and Responsibilities:
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your primary interaction is within your own team and your direct supervisor
• In this role you will be given detailed instructions on all tasks
• The decisions that you make impact your own work and are closely supervised
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
• Please note that this role may require you to work in rotational shifts
• Willing to work in rotational shifts (24/7/365), primarily night shifts.