CRM : Real Estate

Job Summary:

The Customer Relationship Manager (CRM) in Real Estate is responsible for managing client interactions, ensuring customer satisfaction, and building long-term relationships. This role involves handling inquiries, assisting in property transactions, and enhancing the overall customer experience through effective communication and personalized service.

Key Responsibilities:1. Client Relationship Management:

• Serve as the primary point of contact for new and existing clients.
• Build and maintain strong relationships with homebuyers, investors, and tenants.
• Provide timely updates on property availability, pricing, and market trends.

2. Sales & Lead Management:

• Track and follow up on leads to convert prospects into customers.
• Manage CRM software to maintain detailed client records and communication history.
• Collaborate with the sales team to close deals and improve conversion rates.

3. Customer Support & Issue Resolution:

• Address client concerns, resolve issues, and ensure a smooth property-buying process.
• Assist clients with documentation, financing options, and legal formalities.
• Follow up after sales or rentals to ensure customer satisfaction.

4. Market Research & Client Insights:

• Analyze client preferences, feedback, and purchasing behavior to improve services.
• Monitor real estate trends to provide relevant advice to clients.
• Suggest improvements in marketing strategies based on customer insights.

5. Brand Representation & Client Engagement:

• Represent the company at real estate events, property exhibitions, and networking sessions.
• Organize site visits and property tours for potential buyers.
• Develop and implement loyalty programs to enhance customer retention.

Qualifications & Experience:

• Education: Bachelor's degree in Business Administration, Marketing, or a related field.
• Experience: 3+ years in customer relationship management, real estate sales, or client servicing.
• Skills:
• Excellent communication, negotiation, and interpersonal skills.
• Strong knowledge of real estate market trends and legal procedures.
• Proficiency in CRM software and Microsoft Office.
• Ability to handle high-value clients and provide premium service.

Preferred Qualifications:

• Experience in luxury real estate or property management.
• Understanding of real estate laws, financing options, and contracts.
• Ability to work in a target-driven environment.

Job Type: Full-time

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Location: In person