Location: Gurgaon
Experience:2-3 years
Reporting to: Content Head
Note: This is a full time role based out of Gurgaon
About Parentune
Parentune is the most prompt & verified Helpline for Parents. We are the only Platform that provides trustworthy advice to parents within minutes, 24x7. Parentune empowers this through a combination of its verified parents community, Comprehensive & verified Content & Courses, its proprietary Technology & empaneled Doctors.
We solve 96% of parents’ concerns in under 45 min & 30% of them instantly. Parentune is the #1 Parenting APP in India for more than 4 years now, rated 4.9/5 on Android Playstore & 5/5 on Apple App store. Among other notables, Parentune has been featured by Google as an Indian APP with global potential, recognised as a Nasscom Emerge 50 Technology Startup, awarded by Business World as a Technology company to watch out and is one of the very few Indian Tech startups to be recognised by Wall Street Journal as a Global Startup Showcase.
More about Parentune here:
Parentune Website
Play Store - Android APP
App Store - Apple
- Build the support system Indian parents deserve: Parentune is on a mission to be the go-to community for every parent—reliable, responsive, and real-time.
- Lead beyond moderation: This role isn’t about managing forums—it’s about creating meaningful conversations and high-retention parent communities across age groups and platforms.
- Create daily impact: From resolving parent queries at speed to running expert-led sessions and scaling peer-to-peer engagement, your work delivers visible, felt outcomes every single day.
- End-to-end parent experience in the community: Shape how a parent feels, interacts, and builds trust with the community from the moment they join.
- Daily parent engagement: Lead meaningful conversations across app forums, WhatsApp groups, and live sessions to keep parents actively involved.
- Fast, accurate query resolution: Work closely with Doctors, Experts, Content Team, and internal stakeholders to ensure prompt and reliable responses to parent queries.
- Community onboarding: Design high-conversion onboarding journeys that make every new parent feel understood and welcomed from day one.
- Retention building: Identify parent drop-offs and build re-engagement strategies through content, interactions, and community nudges.
- Workshop + Event support: Curate, host, and follow up on online parenting workshops and events that add real value to parent journeys.
- Feedback loops: Capture daily insights and collaborate with Product, Content, and Growth teams to improve community experience.
- Moderation + Safety: Maintain a respectful, inclusive, and safe environment for diverse parenting perspectives.
- A community-first thinker: You understand the difference between reach and retention, and focus on long-term engagement.
- Sharp at writing, even sharper at listening: You’re able to decode what parents don’t say and respond with empathy and clarity.
- Fast, dependable, and detail-obsessed: You follow through on every conversation thread, leaving no parent unheard.
- Experienced with WhatsApp or app communities: You’ve built and nurtured user communities, and know what makes them come back.
- Comfortable with people: You engage confidently with Parents, Doctors, and Experts—and know how to communicate effectively across all levels.
- Systems-oriented: You thrive on tracking metrics, logging insights, and continuously refining processes and playbooks.
- Worked in a startup before
- Built communities for a parenting or health brand
- Worked on consumer onboarding
- Are a parent yourself—you’ll know exactly what we mean when we say “frazzled mom at 2 AM”
Parentune is India’s most trusted parenting community. The work you do here impacts real decisions made by real parents—for their child’s health, nutrition, wellbeing, and development.
This isn’t a passive role. It’s the difference between a parent feeling lost, and a parent feeling understood and supported.
- High ownership, clear impact, and direct visibility with Leadership
- Opportunities to grow into team leadership and growth pathways
- A fast-moving, feedback-driven environment where you can initiate, learn, and scale
- Competitive salary and the chance to work on something that truly matters
This is a full-time, in-office role based in Gurgaon.
It is not a freelance, consulting, or remote opportunity.
If you're the kind of person who stays up wondering how to build trust at scale, build a support ecosystem for Indian parents, and move fast—this is the role for you.
Let’s create the future of parenting support, together.
Note: We work half-days on alternate Saturdays. Specifically, we work on the 1st and 3rd Saturdays of the month, while the 2nd and 4th Saturdays are off.
