Cluster Manager

Job Title: Cluster Manager – Gamepoint

Role Summary:

The Cluster Manager will be responsible for overseeing the operations and performance of multiple Gamepoint sports centers within an assigned region. This includes managing center heads, driving business goals, ensuring high-quality customer service, coaching standards, facility upkeep, and smooth daily operations.

Key Responsibilities:

Operational Management

• Supervise daily operations across multiple centers (2–5 branches).
• Ensure timely opening/closing, cleanliness, and readiness of all facilities.
• Monitor inventory, facility maintenance, and equipment requirements at all centers.

Team & Staff Management

• Supervise and support Center Heads, coaches, GREs (Guest Relations Executives), and support staff.
• Ensure proper rostering, attendance, and shift planning.
• Conduct regular team meetings, staff training, and performance evaluations.

Business & Revenue Growth

• Drive membership sales, book-n-play revenues, and coaching enrollments.
• Ensure achievement of center-wise monthly and quarterly targets.
• Support business development and marketing initiatives in the region.

Customer Experience

• Handle escalated customer concerns professionally and ensure quick resolution.
• Guide center teams to maintain high service and coaching standards.
• Conduct periodic audits of parent interaction, trial sessions, and class feedback.

Reporting & Compliance

• Share weekly/monthly MIS reports on revenue, expenses, enrollments, and issues.
• Monitor and enforce compliance to company policies and processes.
• Maintain accurate documentation for center operations and HR records.

Event & Program Execution

• Coordinate inter-center events, tournaments, and seasonal camps.
• Support roll-out of new programs, coaches training, and curriculum adherence.

Requirements:

• 3–6 years of experience in managing multi-location operations (preferably in sports, fitness, or hospitality sectors).
• Strong leadership and people management skills.
• Good understanding of sports academy/coaching operations.
• Excellent communication in English, Telugu, and Hindi.
• Willingness to travel across centers in the assigned cluster.