Client Servicing Executive

Job Description

Greetings, We are seeking to hire a Client Servicing Executive to handle all client inquiries, concerns, and complaints in a professional and courteous manner. The client servicing executive’s responsibilities include collaborating with the relevant departments to address client needs better, providing regular updates to higher management, and upselling company products where possible. You should also be able to identify new business opportunities through client referrals. To be successful as a client servicing executive, you should be committed to helping clients and be able to work well under pressure. Ultimately, an outstanding client servicing executive should consistently demonstrate excellent communication, problem-solving, and customer service skills. Client Servicing Executive Responsibilities: · Cultivating solid relationships with clients through the provision of exceptional after-sales service. · Creating a positive onboarding experience for new clients. · Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings. · Identifying ways to overcome clients' initial dislike of company products · Maintaining an accurate record of all existing and potential clients. · Responding to client inquiries in a timely and professional manner. · Providing overall guidance and training to client service employees. · Organizing training seminars to enable clients to utilize product features and benefits fully. · Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues. Client Servicing Executive Requirements: · Bachelor's degree in business administration. · Proficiency in Microsoft Excel. · Working knowledge of Customer Relationship Management (CRM) software. · The ability to work efficiently under pressure. · Excellent organizational and time management skills. · Strong analytical and problem-solving skills. · Effective communication skills. · Exceptional customer service skills. Show more Show less