768 Client Retention Jobs

Job Responsibilities: The position holder will be managing a team of 20-30 individuals. Accurately plan, forecast, and achieve fortnightly, monthly client retention targets in the assignedset of clients. Build and manage productive, professional relationships with clients. Hire, Train, and Retain your team. Formulate their developmental plan and ensure fulfilment of their training needs. Ensure prompt resolution of client complaints. Assist the field sales team in achieving revenue and client retention targets by systematic follow-up&time bound closures. Daily 08-10 meaningful telephone/video calls with client. Experience Range: 3 - 7 years Educational Qualifications : Any graduation, andMBA/PGDM Skills Required : Cold Calling,Client Services,Inside Sales

PYG Lifesciences Private Limited is seeking a Sales and Marketing Assistant Manager for a full-time on-site position in Vadodara, Gujarat. As the Assistant Manager, you will be responsible for conducting market research, improving customer service, overseeing sales activities, and implementing strategies to enhance business growth. You should have 5 to 6 years of experience in Sales and Marketing in Pharmaceutical Industries, preferably in API-Intermediates. A Post Graduate degree or MBA in Marketing is preferred for this role. Key responsibilities include handling industrial sales, developing new business, identifying prospects, generating leads, and managing key accounts. You will be involved in sales planning based on production needs and supply chain management. Excellent interpersonal, persuasion, and negotiation skills are essential to enhance client retention and drive profits. You will be required to develop, execute, and manage sales plans and budgets, as well as conceptualize and strategize supply and equipment agreements with key accounts and new customers. Basic computer skills are necessary for this role, including proficiency in email management, presentations, file management, internet browsing, and social media messaging. Knowledge of accountancy and bookkeeping is important, and familiarity with the chemical manufacturing industry is a plus. PYG Lifesciences, previously known as PY GENRONE INTERMEDIATES PRIVATE LIMITED, is a prominent chemical manufacturer dedicated to supporting Indian businesses and contributing to Atmanirbhar Bharat. Their specialization in specialty chemicals benefits Indian API manufacturers and Pharma Marketing companies, with a global focus on sustainability and progress. PYG Lifesciences prioritizes local talent and innovation to drive economic growth in India and promote advancements in therapeutic areas.,

OrangeMantra is looking for Customer Success Manager to join our dynamic team and embark on a rewarding career journey We are looking for a customer success manager who can provide ongoing support to our clients and network with them The candidate should be able to contribute to building relationships, implementing new programs that will increase your business revenue potentials ResponsibilitiesEstablish clear client retention goalsPromote the value of the productPromote value through customer experienceReview customer complaints and concerns and seek to improve the customer experienceRequirementsA successful CSM should have strong communication and relationship-building skills They should also be analytical and data-driven, with the ability to use data to identify trends and opportunities for improvement They should be customer-focused and results-oriented

We're now at a point where weve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team. What youll do Your core job is to own our customer relationships, make them successful and fans of BiteSpeed Giving customers a delightful onboarding experience and helping them get setup for success Tracking product adoption for our customers, ensuring they are getting maximum value leading to upsells and expansion revenue Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed Managing cross-sells for new products and renewals, owning expansion revenue at an account level Building the playbook for our customer success function to scale for the next stage of growth What makes you a good fit You care about delivering a service experience that parallels a Michelin star Italian restaurant You genuinely like helping people and making them successful You have 2+ years of experience managing customer success & support at an SMB SaaS startup (this is not a hard requirement); You have a genuine interest in conversations with people from different backgrounds to learn about their lives

What youll do Your core job is to own our international customer relationships , make them successful and fans of BiteSpeed. Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue. Becoming a trusted product advisor for our international customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed. Managing cross-sells for new products and renewals , owning expansion revenue at an account level. Building the playbook for our international customer success function to scale for the next stage of growth. What makes you a good fit You care about delivering a service experience that parallels a Michelin star Italian restaurant. You genuinely like helping people and making them successful. You have 3+ years of work experience in customer success with technical understanding of the product and 1+ years of experience in managing international customers You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

As a Principal Consultant Client Services at Argano, you will play a crucial role in shaping the direction of the Client Services family. Your responsibilities will include managing and enhancing relationships with mid to large size clients to ensure their satisfaction, retention, and continued business with the company. You will provide advanced technical support and configuration as requested, acting as a bridge between the client and Argano to ensure that client needs are understood and met. In this role, you will be constantly implementing and testing enhancements as well as new functionality, setting strategic goals, leading mid to large size client initiatives, and providing expert guidance to both clients and internal teams. Argano is currently seeking an Oracle Cloud Financials consultant in the Client Services practice. Your focus will be on guiding and assisting clients through day-to-day system support of all Oracle Cloud Financial modules. You will work closely with the client team to resolve issues, troubleshoot, perform maintenance, and continue system enhancement to optimize business operations. Extensive knowledge and experience with Oracle Cloud Financial business processes are essential for this role. Your responsibilities will include maintaining regular communication with mid to large size clients to understand their needs, concerns, and feedback. You will consult with clients using in-depth knowledge of Oracle Financials Applications and industry best practices to provide cost-effective solutions to client business scenarios. Additionally, you will collaborate with project teams and client employees to develop, test, and implement Oracle Cloud solutions. Refining customer requirements, identifying innovative approaches to problem-solving, and leading various phases of the system life cycle will also be part of your role. In addition, you will manage and oversee client accounts, including contract renewals, upselling, and cross-selling products or services. Developing account plans, ensuring high levels of client satisfaction, collaborating with clients to understand their business goals, and providing strategic insights and recommendations will be key aspects of your responsibilities. You will work closely with internal sales, marketing, project managers, and other teams to align client needs with Argano's offerings and present regular reports to management and clients outlining key performance metrics and the status of client accounts. To be successful in this role, you should have a Bachelor's degree in a relevant field (such as Business Administration, Marketing, Economics, Finance, Engineering, etc.), with an MBA or relevant master's degree preferred. You should have 5-10 years of Client Services experience or in a related field, along with a minimum of 10 years of experience as an Oracle Functional consultant with experience in implementing or supporting Oracle Cloud projects and upgrades. Experience with Oracle Cloud Financial modules, CPA certification (or equivalent), strong consulting experience, business analytical skills, and excellent interpersonal and communication skills are required. Key skills required for this role include client relationship management, strategic leadership, business development, innovation, advanced data analytics and modeling, client retention, effective presentations, team collaboration, and adaptability. The ability to manage senior-level client relationships, provide visionary leadership, identify new business opportunities, demonstrate innovation, maintain client loyalty, and deliver high-impact presentations will be essential for success in this position.,

The Senior Sales Executive position at Accordible is a key role in driving the company's vision of seamlessly integrating B2B services to offer unparalleled value and efficiency to businesses across sectors. As a go-getter who thrives on strategic selling and high-growth environments, you will be instrumental in cultivating meaningful relationships with clients and ensuring they receive the best service possible. Your main responsibilities will include identifying and converting B2B leads into long-term clients, building and executing powerful sales strategies, leading meetings, presentations, and big-ticket negotiations, staying connected with clients to ensure retention and satisfaction, tracking performance, forecasting revenue, and delivering insights. Additionally, you will collaborate cross-functionally for smooth client onboarding, always staying proactive, agile, and a step ahead of the market. At Accordible, we value an "employee-first" culture where the growth, well-being, and continuous learning of every team member are prioritized. We appreciate proactive inputs, innovative solutions, and encourage a collaborative environment where every voice is valued and heard. Join us in driving our vision forward and making a meaningful impact in the B2B services industry.,

As a Sales Specialist at Learning Feet in New Delhi, your primary responsibility will be to drive sales and market penetration by collaborating with and engaging schools in Delhi-NCR. This is a full-time on-site role that may involve extensive travel within the country during select months. You will play a key role in building and maintaining relationships with schools, contributing to revenue management and collections, and managing logistics effectively. To excel in this role, you should possess strong communication and business development skills, along with a proven track record in sales, client retention, and sales management. An understanding of the education or travel industry would be advantageous. A Bachelor's degree in Business Administration, Sales, Marketing, or a related field is required. Key Responsibilities: - Engage in business development activities to drive sales growth - Be willing to travel with school tours as necessary - Manage revenue and collections to ensure financial targets are met - Oversee logistics to support smooth operation of school group bookings - Attend local meetings and conduct fieldwork as part of the role requirements This position offers a competitive compensation package ranging from INR 2.5 Lacs to 4.5 Lacs annually. The job location is NSP - Pitampura, New Delhi, with openings available for Sales Specialists in East Delhi & Ghaziabad, South Delhi & Faridabad, and Gurugram. The ideal candidate should have 6 months to 3 years of relevant experience in the travel arrangements industry. If you are passionate about sales, business development, and making a positive impact in the education sector, we invite you to join our dynamic team at Learning Feet. Apply now and be part of our exciting journey towards providing innovative travel solutions for schools and colleges.,

The Relationship Officer plays a crucial role in establishing and nurturing strong connections with clients, thereby contributing significantly to the company's sales endeavors through effective customer communication and relationship management. Acting as a key intermediary between the organization and its clientele, the Relationship Officer is instrumental in ensuring client satisfaction and fostering long-term client retention. Key responsibilities of the Role include developing and sustaining relationships with clients, comprehending their needs, and providing tailored solutions. Serving as the primary point of contact for clients, the Relationship Officer excels in delivering exceptional customer service, identifying new business opportunities within the existing client base, and collaborating closely with the sales and marketing teams. Furthermore, the incumbent is tasked with monitoring customer accounts, promptly addressing client concerns, meeting sales targets, and generating reports on client accounts. Participation in networking events, staying abreast of industry trends, and implementing strategies for client retention are also integral aspects of the position. The ideal candidate for this role possesses a Bachelor's degree in Business Administration, Marketing, or a related field, coupled with prior experience in sales or customer service. A proven track record of meeting sales targets, along with excellent communication, interpersonal, negotiation, and networking skills, are essential requisites. Proficiency in CRM software and MS Office, exceptional time management and organizational abilities, adept problem-solving skills, and a knack for critical thinking are also key qualifications. Demonstrating adaptability and resilience in a fast-paced environment, a good understanding of market trends and industry regulations, and the capability to work both independently and collaboratively within a team are vital attributes. Additionally, being highly motivated, results-driven, and customer-centric, while possessing certifications in sales or customer relationship management (CRM), is advantageous for this role. Required Skills: negotiation, certifications, client retention strategies, problem-solving, teamwork, marketing, networking, results-driven mindset, client retention, sales, customer service, customer communication, client satisfaction, report preparation, CRM software, communication, marketing strategies, retention, independent work, industry regulations, motivation, adaptability, time management, organizational skills, business opportunities, relationship management, resilience, results-driven, business development, interpersonal skills, MS Office, critical thinking, industry trends, sales targets, market trends.,

Role & responsibilities The position holder will be managing a team of 10-20 individuals Accurately plan, forecast, and achieve fortnightly, and monthly client retention and revenue targets from the assigned set of clients Build and manage productive, professional relationships with clients Hire, Train, and Retain your team. Formulate their development plan and ensure fulfillment of their training needs Ensure prompt resolution of client complaints Provide consultation to clients on digital marketing, recommend and offer digital marketing solutions Daily 2-4 in-person meetings (F2F) with clients onsite Preferred candidate profile Application of sales techniques Quick thinking and problem-solving Verbal communication with active listening Vision and foresight to create new opportunities for customer Team Management & Interpersonal skills Data Interpretation & Reports Management Skills Required: Team Management , Digital Business Development , Sales Strategy , Client Services , Key Account Relationships

As an Account Manager at Even, your primary responsibility will be to manage end-to-end relationships with corporate clients, ensuring their satisfaction, engagement, and long-term retention. You will play a crucial role in building strong, lasting partnerships, contributing to revenue growth through retention and upselling, and maintaining high client satisfaction levels. Your key responsibilities will include acting as the main point of contact for all assigned accounts, collaborating with the sales team during pre-sales and onboarding processes, fostering relationships with key stakeholders, developing and executing engagement strategies, and working closely with internal teams to deliver a consistent client experience. Additionally, you will be required to conduct regular monthly and quarterly business reviews to assess performance, identify areas for improvement, and own the entire renewal process from RFQ to benefit design and final presentation. To excel in this role, you should have at least 2-3 years of experience in Sales, Account Management, Customer Success, or Business Development. Strong communication skills in English are essential, and fluency in Kannada and/or Hindi would be advantageous. A proven track record of managing client relationships, delivering on retention goals, and handling complex client requirements is also required. You should possess a proactive, client-first mindset with a passion for improving customer experience. Skills in engagement strategy, building strong relationships, cross-functional collaboration, customer experience, stakeholder management, and client relationship management will be crucial for success in this role.,

As a Site Director at Sodexo, you will be responsible for ensuring seamless and efficient operations across all integrated facilities management services at the assigned site. Your focus will be on client satisfaction, operational excellence, and profitability. You will oversee the service lines, ensuring adherence to standards and contract terms. Your technical expertise will be crucial in overseeing all integrated facilities management services within a manufacturing plant environment. You will manage a large team of 200+ employees, ensuring seamless service delivery and adherence to client terms and conditions. Your responsibilities will include conducting operational audits, optimizing service delivery strategies, managing in-house teams and external vendor relationships, monitoring SLAs, and overseeing contract negotiations and renewals. Proactive identification and resolution of operational discrepancies will be essential to maintain high standards of service continuity. To sustain and build the profitability of the site, you will need to analyze reports timely and provide solutions to counter any discrepancies. It will be important to keep track of invoice details, enforce timely collection of invoiced amounts from clients, and meet the sales and profit targets of the site. Manpower management and training will also be part of your responsibilities. You will promote a healthy and teamwork-oriented atmosphere on-site, prepare a manpower budget, identify training needs of your team, and ensure that the site is at its optimum staff strength. Implementing HR processes, staff welfare activities, and addressing training needs will be crucial to ensure the well-being and development of your team. Communication with clients, client retention, cost management, legal compliances, systems implementation, process management, and safety, environment & quality (SEQ) will all fall under your purview as a Site Director at Sodexo. Coordinating with various departments, ensuring legal compliance, implementing systems and processes, and managing safety and quality will be integral to your role. Your qualifications should include a Graduate degree under the 10+2+3 scheme and at least 12 years of experience in managing food, housekeeping, and engineering services. At Sodexo, we promote an inclusive and diverse workplace where employees are empowered to thrive and make a meaningful impact. Join us and act with purpose every day! Why SODEXO: - Healthy Work-Life Balance - Leadership Development - Global Career Opportunities - Cross-Functional Collaboration - Inclusive Culture - Competitive Compensation - Comprehensive Health & Wellness Benefits,

Our client, a large Facilities Management Venture in the country, has been serving Indian Corporate, Healthcare, and residential and commercial businesses for over a decade. Operating in various client locations across India, the company manages over 1 billion square feet of corporate space. The position available will lead the North India business from the office based in Okhla, New Delhi, reporting to the Head of Operations. Coordination with key regional stakeholders and reporting to the HOD are essential aspects of this role. Candidates based in the NCR region with backgrounds in Facilities, buildings, or property management are encouraged to apply. North India is a crucial growth area for the business and is expected to expand rapidly. The role holds the responsibility for Profit and Loss accountability, ensuring the achievement of targets and budgets set for 2024 and beyond. Key Responsibilities: - Manage daily operations of multiple units to ensure efficient service delivery. - Develop and execute operational strategies for enhanced productivity, quality, and customer satisfaction. - Collaborate with cross-functional teams for maintenance, repairs, renovations, and facility improvement projects. - Monitor key performance indicators (KPIs) to identify areas for operational improvement. - Ensure compliance with regulatory requirements and industry best practices. - Build and maintain strong relationships with clients, vendors, and contractors to ensure smooth operations and excellent customer service. - Lead a team of facility management professionals, providing guidance, training, and performance feedback. - Prepare budgets, forecasts, and reports related to facility operations to maintain profitability. - Stay focused on business targets to ensure consistent efforts throughout the year. Qualifications And Background: - A graduate in Hotel Management or Engineering. - An MBA degree or diploma is preferred. - Candidates with current business and operations (P&L) positions in Facilities Management companies, particularly with North India operations experience, are highly suitable. Candidates willing to relocate with similar backgrounds are welcome. Age Requirement: - Candidates are expected not to exceed 47 years of age. Compensation: - The budgeted CTC offered is 25 Lacs Per Annum, with slight deviations possible based on candidate profiles. Skills required for the role include people management, revenue & profit growth, P&L management, customer service, strategic planning, KPI implementation, facility management, client relationship management, budgeting, regulatory compliance, and team leadership.,

eXchange1 is a next-generation digital asset marketplace, registered as a UAB in Lithuania. Operating as a Web3 utility platform, eXchange1 is singularly focused on achieving a balance of compliance and business excellence. We strongly believe in the vision of "1 World, 1 Exchange" a global, regulated ecosystem where all processes are legal and transparent. With comprehensive authorization for multiple digital asset services (VASP), eXchange1 is positioned to serve both retail and institutional clients worldwide, ensuring a fully compliant and secure marketplace for all users. We are also FIU registered compliant and unlocking growth in Indian Markets. We are seeking a data-driven and strategic Director of Retention Marketing to own and optimize the client retention and lifecycle marketing strategy. This role will focus on increasing client lifetime value, reducing churn, and building long-term customer engagement through targeted campaigns. The ideal candidate will be responsible for planning and execution of acquisition and retention campaigns via various channels such as Push, In-App, Email, Social, etc. Driving gamified and incentive-based programs/campaigns with a well-defined social element attached to it while understanding the target group, positioning, offer/CTA. Supervising the execution, monitoring, and measurement of marketing campaigns and their success, and also maintaining regular measurement of the ROI of campaigns. Ensuring that the organization's brand and identity are adhered to in campaigns and in all communication channels. Leading all the efforts required for go-to-market (GTM) plans for various products and services and working closely with the various internal stakeholders to ensure GTM plans can be effectively implemented and iterated. Partnering with the Analytics team to dig deep into the data and provide actionable insights, identifying new opportunities. Using user & market research, user feedback, user usage, and competitive analysis to identify new campaign opportunities and enhancements. What We're Looking For: - 7+ years of product marketing experience in a growing business - 4+ years of core growth marketing experience - experiment-driven growth process at a high-growth company with a proven track record of driving high retention of the existing users - Excellent understanding of user segmentation and cohorts based on various surrogates, events, and attributes - Excellent problem-solving, creative thinking, and analytical skills - Ability to drive insights into campaigns - Practical and Proven expertise on tools like Mo-Engage, Amplitude, etc. - Knowledge of testing and optimization - Experience driving campaigns in a crypto/fintech, e-commerce, gaming, and/or internet environment - Ability to succeed in a rapidly changing environment If you are interested, please send your resume to hr@exchange1.com or apply directly.,

The responsibilities for this role include assisting in daily branch Gold loan operations and customer service, supporting the branch team in handling customer queries and resolving issues, participating in lead generation, client acquisition, and retention activities, helping execute marketing and promotional activities to enhance branch visibility within the Branch once Tenured, learning and assisting in maintaining client relationships by providing personalized services, handling administrative tasks, data entry, and preparing reports for the branch, and gaining hands-on experience in financial products, services, and customer relationship management.,

The role of Manager Ad Sales involves various key responsibilities. Your primary tasks will include: - Identifying and onboarding new clients to expand the client base. - Maintaining and strengthening relationships with existing clients to encourage repeat business. - Actively seeking out new business opportunities and potential clients in the market. - Leading negotiations and successfully closing sales deals with clients. - Leading and motivating the team towards achieving organizational goals. To be considered for this position, you should possess: - A degree or diploma in any field. - 2-5 years of experience in B2B sales. - Willingness to travel up to 75% of the time. This is a full-time, permanent position located in Calicut. If you meet the qualifications and are interested in this opportunity, please contact us at 7594880999 or email us at solushr@gmail.com. In addition to a competitive salary, the benefits of this role include food provision, health insurance, paid sick time, paid time off, and provident fund contributions.,

Job Summary: We are seeking a friendly, professional, and solutions-driven Client Service Representative to act as the primary point of contact for our clients. The ideal candidate will be responsible for managing client inquiries, resolving issues efficiently, and ensuring a positive customer experience that supports client retention and satisfaction. Key Responsibilities: Respond to client queries via phone, email, chat, or in person in a timely and courteous manner. Provide accurate information about products, services, and company policies. Address and resolve client concerns, complaints, or service issues professionally. Maintain and update customer records and ensure data accuracy in CRM systems. Collaborate with internal teams (sales, technical, billing) to address client needs. Follow up with clients to ensure their satisfaction and identify additional service needs. Maintain knowledge of company offerings, industry developments, and customer support trends. Escalate complex or unresolved issues to the appropriate departments.

Job Summary: We are seeking a friendly, professional, and solutions-driven Client Service Representative to act as the primary point of contact for our clients. The ideal candidate will be responsible for managing client inquiries, resolving issues efficiently, and ensuring a positive customer experience that supports client retention and satisfaction. Key Responsibilities: Respond to client queries via phone, email, chat, or in person in a timely and courteous manner. Provide accurate information about products, services, and company policies. Address and resolve client concerns, complaints, or service issues professionally. Maintain and update customer records and ensure data accuracy in CRM systems. Collaborate with internal teams (sales, technical, billing) to address client needs. Follow up with clients to ensure their satisfaction and identify additional service needs. Maintain knowledge of company offerings, industry developments, and customer support trends. Escalate complex or unresolved issues to the appropriate departments.

Job Summary: We are seeking a friendly, professional, and solutions-driven Client Service Representative to act as the primary point of contact for our clients. The ideal candidate will be responsible for managing client inquiries, resolving issues efficiently, and ensuring a positive customer experience that supports client retention and satisfaction. Key Responsibilities: Respond to client queries via phone, email, chat, or in person in a timely and courteous manner. Provide accurate information about products, services, and company policies. Address and resolve client concerns, complaints, or service issues professionally. Maintain and update customer records and ensure data accuracy in CRM systems. Collaborate with internal teams (sales, technical, billing) to address client needs. Follow up with clients to ensure their satisfaction and identify additional service needs. Maintain knowledge of company offerings, industry developments, and customer support trends. Escalate complex or unresolved issues to the appropriate departments.

Job Summary: We are seeking a friendly, professional, and solutions-driven Client Service Representative to act as the primary point of contact for our clients. The ideal candidate will be responsible for managing client inquiries, resolving issues efficiently, and ensuring a positive customer experience that supports client retention and satisfaction. Key Responsibilities: Respond to client queries via phone, email, chat, or in person in a timely and courteous manner. Provide accurate information about products, services, and company policies. Address and resolve client concerns, complaints, or service issues professionally. Maintain and update customer records and ensure data accuracy in CRM systems. Collaborate with internal teams (sales, technical, billing) to address client needs. Follow up with clients to ensure their satisfaction and identify additional service needs. Maintain knowledge of company offerings, industry developments, and customer support trends. Escalate complex or unresolved issues to the appropriate departments.

Job Summary: We are seeking a friendly, professional, and solutions-driven Client Service Representative to act as the primary point of contact for our clients. The ideal candidate will be responsible for managing client inquiries, resolving issues efficiently, and ensuring a positive customer experience that supports client retention and satisfaction. Key Responsibilities: Respond to client queries via phone, email, chat, or in person in a timely and courteous manner. Provide accurate information about products, services, and company policies. Address and resolve client concerns, complaints, or service issues professionally. Maintain and update customer records and ensure data accuracy in CRM systems. Collaborate with internal teams (sales, technical, billing) to address client needs. Follow up with clients to ensure their satisfaction and identify additional service needs. Maintain knowledge of company offerings, industry developments, and customer support trends. Escalate complex or unresolved issues to the appropriate departments.

Job Summary: We are seeking a friendly, professional, and solutions-driven Client Service Representative to act as the primary point of contact for our clients. The ideal candidate will be responsible for managing client inquiries, resolving issues efficiently, and ensuring a positive customer experience that supports client retention and satisfaction. Key Responsibilities: Respond to client queries via phone, email, chat, or in person in a timely and courteous manner. Provide accurate information about products, services, and company policies. Address and resolve client concerns, complaints, or service issues professionally. Maintain and update customer records and ensure data accuracy in CRM systems. Collaborate with internal teams (sales, technical, billing) to address client needs. Follow up with clients to ensure their satisfaction and identify additional service needs. Maintain knowledge of company offerings, industry developments, and customer support trends. Escalate complex or unresolved issues to the appropriate departments.

Role Summary: The Client Relationship team will be the critical link with key clients, ensuring exceptional customer experiences, retaining client loyalty, and driving long-term business growth. CRMs/ CREs will work across diverse sectors banking, IT, consulting, manufacturing, FMCG, and more playing a pivotal role in nurturing and expanding relationships, resolving issues, and identifying opportunities for cross-selling and upselling services. A Client Relationship role in India is multifaceted and central to the sustained success of any business. By combining interpersonal finesse, analytical rigor, and deep industry knowledge, CRMs ensure that clients not only remain satisfied but also become long-term partners and brand advocates. Responsibilities: Relationship Management Serve as the primary point of contact for assigned clients; build trust through effective usage of multi-modal communication channels to maintain regular contact. Develop an in-depth understanding of each clients business, industry, and pain points. Proactively identify challenges and opportunities, offering customised solutions. Issue Resolution and Escalation Handling Address client queries and concerns efficiently, ensuring timely and satisfactory resolutions. Escalate issues to relevant internal stakeholders and follow up diligently until closure. Track and analyse complaint patterns to recommend process improvements. Account Ownership, Penetration, Growth and Retention Client Onboarding and Integration. Identify cross-selling or upselling opportunities. Prepare and present value-added proposals and business reviews. Monitor renewal cycles and ensure high retention rates through proactive engagement. Maintain detailed records of all client interactions, feedback, and action items in CRM systems. Generate regular reports on client satisfaction, account growth, and service delivery metrics. Collaborate and coordinate internally and/ or externally as required. Networking, Market Research and Thought Leadership Stay updated on industry trends, market dynamics, and regulatory changes relevant to clients. Conduct competitor analysis and share market intelligence with clients and internal stakeholders. Required Skills and Competencies: Interpersonal Skills: High emotional intelligence and an innate sense of empathy to connect with people across backgrounds and organizational hierarchy. Excellent written and verbal communication abilities, with fluency in English and one or more Indian languages. Technical Proficiency Proficiency in MS Office Excel, PowerPoint, Word. Understanding of digital platforms, industry-specific software, and basic IT troubleshooting is an advantage. Analytical and Problem-Solving Abilities: Strong analytical thinking for interpreting client data, identifying trends, and providing actionable insights. Persevering and persuasive, with a never-say-die attitude along with the ability to priorities and multi-task in a fast-paced environment. Detail-oriented with an attitude to take ownership and a proactive approach to managing client requirements to achieve win-win outcomes. Combination of financial, analytical, and interpersonal skills, as well as the ability to work independently and/ or as part of a team. Willing to travel extensively within India when required, and/ or relocate within India. Qualifications and Experience: Masters or Bachelors degree, or an equivalent Diploma in any field. 2+ years in on-field account management, sales, or customer service.

Job Summary: We are seeking a friendly, professional, and solutions-driven Client Service Representative to act as the primary point of contact for our clients. The ideal candidate will be responsible for managing client inquiries, resolving issues efficiently, and ensuring a positive customer experience that supports client retention and satisfaction. Key Responsibilities: Respond to client queries via phone, email, chat, or in person in a timely and courteous manner. Provide accurate information about products, services, and company policies. Address and resolve client concerns, complaints, or service issues professionally. Maintain and update customer records and ensure data accuracy in CRM systems. Collaborate with internal teams (sales, technical, billing) to address client needs. Follow up with clients to ensure their satisfaction and identify additional service needs. Maintain knowledge of company offerings, industry developments, and customer support trends. Escalate complex or unresolved issues to the appropriate departments.

Job Summary: We are seeking a friendly, professional, and solutions-driven Client Service Representative to act as the primary point of contact for our clients. The ideal candidate will be responsible for managing client inquiries, resolving issues efficiently, and ensuring a positive customer experience that supports client retention and satisfaction. Key Responsibilities: Respond to client queries via phone, email, chat, or in person in a timely and courteous manner. Provide accurate information about products, services, and company policies. Address and resolve client concerns, complaints, or service issues professionally. Maintain and update customer records and ensure data accuracy in CRM systems. Collaborate with internal teams (sales, technical, billing) to address client needs. Follow up with clients to ensure their satisfaction and identify additional service needs. Maintain knowledge of company offerings, industry developments, and customer support trends. Escalate complex or unresolved issues to the appropriate departments.