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4.0 - 7.0 years

7 - 11 Lacs

Mumbai

Work from Office

As a Key Accounts Lead, you will drive client relationships, identify growth opportunities, and oversee the execution of high-impact projects ensuring smooth delivery, client satisfaction, and continuous business growth. APPLY NOW Link Copied www.humanx.io / job-roles / key-accounts-lead We are a strategic design consultancy based in Mumbai working with global CXOs who recognise that good design is good for business. Our design decisions are data-led, shaped by principles of behavioural psychology and are handcrafted by a passionate team of Experience Design specialists. We are known for our deep work and would like to think of ourselves as designers focused on business outcomes. Our team is a mix of Interaction Designers, Business Strategists, Graphic Artists, Illustrators and Developers who shape products with client teams. We are looking for clear thinkers who are not afraid of challenging design norms & industry benchmarks. We are trusted as design partners by global clients: About the role: We are looking for a dynamic and results-driven Key Accounts Lead at HumanX to oversee the strategic management of key client accounts. In this role, you will be responsible for the building and nurturing long-term client relationships, and identifying opportunities for organic growth and seamless execution of client projects . You will play a critical role in reinforcing our position as a trusted partner while driving business growth and client retention. Roles & Responsibilities: Cultivate strong, long-term relationships with clients, ensuring satisfaction and fostering opportunities for organic growth. Monitor client accounts to identify and capitalize on opportunities for upselling, cross-selling, and expanding service offerings. Oversee the execution of projects, ensuring timely, high-quality delivery within budget and the agreed project roadmap. Coordinate internal teams and clients to ensure seamless communication and proactively address any potential risks or delays. Collaborate effectively with internal teams (sales, design, strategy) to ensure client needs are met and project milestones are achieved. Oversee billing milestones and manage resource allocation to facilitate clear communication across teams and avoid bottlenecks and delays. Lead and mentor junior team members, fostering a positive, collaborative environment and ensuring tasks are completed efficiently. Ideal Candidate: Proven experience in project management, ideally within an agency or service-driven environment. Excellent communication skills, capable of managing multiple stakeholders and driving internal collaboration. Ability to identify growth opportunities within existing accounts and maintain strong client relationships. Strategic thinker with a proactive approach to problem-solving and client satisfaction. Team Leadership experience, managing a team of 3 or more members.

Posted 18 hours ago

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2.0 - 4.0 years

3 - 6 Lacs

Hyderabad

Work from Office

Client Acquisition: Identify, approach, and acquire new clients through references, past client networks, LinkedIn, Lusha, and other tools. Networking: Build and leverage a strong network in the Indian staffing industry(Domestic) Required Candidate profile The ideal candidate should have experience in client acquisition within the staffing industry, with a proven ability to generate leads through references, past clients, and tools

Posted 18 hours ago

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2.0 - 4.0 years

3 - 6 Lacs

Hyderabad

Work from Office

Client Acquisition: Identify, approach, and acquire new clients through references, past client networks, LinkedIn, Lusha, and other tools. Networking: Build and leverage a strong network in the Indian staffing industry Required Candidate profile The ideal candidate should have experience in client acquisition within the staffing industry, with a proven ability to generate leads through references, past clients, and tools

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0.0 - 1.0 years

1 - 2 Lacs

Navi Mumbai

Work from Office

Were looking for a proactive and enthusiastic fresher to join our Client Retention team. The role includes client interaction, timely follow-ups, record maintenance, and coordination with internal teams for smooth service delivery. Health insurance

Posted 20 hours ago

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7.0 - 12.0 years

8 - 11 Lacs

Pune, Bengaluru

Work from Office

Job Title: Client Service Manager Background Verification (BGV) Department: Client Relations / Operations Location: Bangalore Employment Type: Full-time Role Overview The Client Service Manager will be responsible for managing client relationships, ensuring timely and accurate delivery of background verification services, and driving customer satisfaction. This role acts as a bridge between clients and internal teams, ensuring smooth onboarding, execution, and resolution of client queries. Key Responsibilities Serve as the primary point of contact for assigned clients in the BGV domain. Understand client requirements and customize verification processes accordingly. Coordinate with internal verification teams to ensure timely completion of cases. Monitor SLAs and KPIs to maintain service quality and turnaround time. Handle escalations and resolve client issues with professionalism and urgency. Conduct regular client reviews and feedback sessions. Maintain accurate documentation and reports for client interactions and service delivery. Collaborate with sales and operations teams for client onboarding and renewals. Identify opportunities for upselling or cross-selling BGV services. Required Skills & Qualifications Bachelors degree in Business Administration, HR, or related field. 7+ years of experience in client servicing, preferably in the BGV or HR services industry. Strong communication and interpersonal skills. Ability to manage multiple client accounts and prioritize tasks. Proficiency in CRM tools and MS Office Suite. Problem-solving mindset with attention to detail. Knowledge of BGV processes, compliance standards, and industry best practices. Preferred Attributes Experience working with large enterprise clients. Familiarity with data privacy laws and employment verification protocols. Ability to work under pressure and meet tight deadlines. A proactive attitude and customer-first approach

Posted 22 hours ago

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1.0 - 3.0 years

4 - 4 Lacs

Kozhikode

Work from Office

Sr Exec./Assistant Manager Sales & Service Key Success factors for an Individual: • Passion and drive to excel • Hunger to learn and grow • Customer Orientation What the Role involves : • Position holder will be an individual contributor • Build and manage productive, professional relationships with clients • Ensure clients are using and deriving benefit from IndiaMART • Ensure products/services in clients e-catalog are accurately defined• Maximize revenue by upselling other services and achieve fortnightly, monthly client retention and revenue targets • Systematic follow-up and time-bound closures • Prompt resolution of complaints • Daily 4-5 in person meetings (F2F) with clients onsite Critical Skills of a Suitable Candidate : • Application of sales techniques • Active listening and understanding the business contexts of clients • Good Verbal and written communication• Ability to work independently You Can Apply if you possess: - At least 9 to 12 months of relevant sales experience. - Should have a laptop and bike (with valid RC and DL) and a Android mobile. - UG or PG (at least 55% throughout) - 10 & 12th Minimum 65% - Hiring Age upto 29 Location : Kozhikode Salary Range : From 4LPA Apply Here! Send your CV to thrisha.soundar@indiamart.com (or) 9080415484

Posted 23 hours ago

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9.0 - 13.0 years

0 Lacs

karnataka

On-site

As a Client Servicing Lead in our dynamic advertising agency, you will play a pivotal role in managing and nurturing key client relationships. Your responsibilities will include ensuring client satisfaction, driving revenue growth, and collaborating with cross-functional teams to deliver exceptional advertising solutions. This position requires a seasoned professional with a deep understanding of the advertising industry, exceptional communication skills, and a proven track record of successfully managing key client accounts. You will cultivate and maintain strong relationships with key clients, understanding their business objectives and marketing goals. Acting as the main point of contact for key clients, you will ensure seamless communication and a high level of client satisfaction. Collaborating closely with internal teams such as creative, media, and analytics, you will develop and deliver comprehensive advertising solutions. Facilitating communication and coordination among different departments, you will ensure client needs are met efficiently. Your role will involve overseeing the end-to-end execution of advertising campaigns, ensuring alignment with client objectives and meeting quality standards. Monitoring campaign performance, you will provide strategic insights and recommendations for optimization. Managing client budgets effectively will be a key aspect of your responsibilities, ensuring optimal resource utilization and delivering value for the client's investment. You will provide financial forecasts and reports to both clients and internal stakeholders. Staying abreast of industry trends, market conditions, and competitor activities, you will provide valuable insights to clients. Proactively recommending innovative advertising solutions based on industry best practices will be expected. Identifying opportunities for account expansion and upselling of additional agency services, you will implement retention strategies to ensure long-term partnerships with key clients. The ideal candidate will have a Bachelor's degree in Marketing, Business, or a related field, with an advanced degree being a plus. Proven experience in key account management within the advertising industry, a strong understanding of advertising and marketing principles, exceptional communication, negotiation, and presentation skills are required. An analytical mindset with the ability to interpret data and make strategic recommendations, along with a results-driven approach and a track record of meeting and exceeding revenue targets are essential. The ability to thrive in a fast-paced, dynamic work environment is crucial. Please note that the responsibilities are not restricted to the above-defined KRA. The above KRA can be subject to change based on the role, responsibilities, or work profile. Additionally, the KRA defined above can be revised based on individual performance and capabilities. To apply, please share your profile at lakshay.kumar@magnonsancus.com with CTC details.,

Posted 2 days ago

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1.0 - 5.0 years

0 Lacs

haryana

On-site

We are seeking an Account Manager II for our food production division with expertise in client management and retention. In this role, you will be the primary point of contact for clients, coordinating and executing NSF certification services efficiently. Your responsibilities will include overseeing food certification projects, managing certification projects for both new and existing facilities, and ensuring client compliance with standards and regulations. You will maintain client certification documentation, conduct client meetings as necessary, and provide customer education/training on standards, regulations, and audit processes. This role involves minimal travel. The ideal candidate should have a minimum of 2 years of post-secondary education in a related discipline or equivalent work experience, along with 1-3 years of experience in an account management role. Knowledge of certification principles, regulations, and strong communication skills are essential. Problem-solving skills, project management expertise, and customer consultation experience are preferred qualifications. NSF, with over 80 years of legacy, focuses on science and innovation to enhance human and planet health. We offer independent testing, inspection, certification, and advisory services, shaping the standards of the food, water, and life sciences industries globally. Our core value of "We Are One NSF" underscores our commitment to diversity and inclusivity. Join our team and be part of a meaningful difference in the world. Learn more about NSF at nsf.org. Note that we do not accept unsolicited resumes from agencies/search firms for this position. Thank you for your understanding. As pioneers in the food safety industry, NSF plays a crucial role in assisting food service businesses in staying compliant with regulations, managing risks, and meeting consumer expectations while prioritizing food safety and public health.,

Posted 2 days ago

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2.0 - 6.0 years

0 Lacs

haryana

On-site

We are seeking a highly organized and proactive B2B CRM & Sales Coordinator to join our team at Jack Martin. In this role, you will be responsible for managing B2B customer relationships, coordinating sales orders, and providing support to the sales team and channel partners to ensure seamless business operations and foster growth. With 3-8 years of relevant experience, you should possess skills in Client Relationship Management, Client Coordination, Sales Support, B2B Sales, Business Development, Sales Coordination, and Client Retention. Your key responsibilities will include managing the end-to-end process of B2B order management, ensuring timely and accurate order processing, collaborating with internal teams for on-time delivery, and maintaining proper documentation. You will also support the sales team by providing administrative assistance, preparing sales reports, and tracking KPIs. Maintaining B2B customer relationships through regular communication, acting as the point of contact for key clients and partners, updating CRM systems with accurate data, and coordinating with channel partners to facilitate business growth will be crucial aspects of your role. Additionally, you will compile and analyze sales data, collaborate with cross-functional teams, and assist in coordinating product launches and promotional activities. To qualify for this position, you should hold a Bachelor's degree in Business Administration, Sales, Marketing, or a related field, along with 2-4 years of experience in B2B sales coordination or customer relationship management. Proficiency in CRM software, MS Office (especially Excel), strong organizational and communication skills, and the ability to work in a fast-paced environment are essential. Experience in the consumer electronics or home audio industry would be advantageous. If you are comfortable commuting to the job location, can start immediately, are willing to work in an onsite setting with 5.5 days working, have a Bachelor's degree, and are proficient in English, we encourage you to send your resume to hr@jackmartin.in. This is a full-time, permanent position with a flexible schedule.,

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2.0 - 6.0 years

0 Lacs

maharashtra

On-site

The company LIRA is a specialized recruitment and staffing agency dedicated to providing recruitment solutions for businesses. Through strategic alliances with partner companies, we facilitate the transition of individuals into the workforce, helping them take "The Big Step." Our mission is to connect employers and businesses with the brightest talents and the new generation workforce. As a Client Services Executive with expertise in the wedding industry, you will play a pivotal role in managing client relationships and ensuring exceptional service delivery across all events. Your responsibilities will include serving as the primary point of contact for clients, coordinating with internal teams to meet client expectations, and delivering outstanding customer service by addressing client needs promptly and creatively. Key Responsibilities: - Act as the main liaison for clients, managing communications effectively and addressing inquiries in a timely manner. - Collaborate with internal departments such as creative, production, and operations to ensure seamless event delivery. - Provide exceptional customer service by anticipating client needs, resolving concerns promptly, and offering innovative solutions. - Oversee client accounts, including budgeting, invoicing, and post-event analysis and reporting. - Develop and execute strategies for client retention and growth through upselling and cross-selling services. - Participate in event planning and execution, attending key client meetings to ensure expectations are met and exceeded. - Proactively identify and address potential issues, working with teams to resolve them with minimal impact on the client experience. - Prepare regular reports on client satisfaction, service delivery, and account performance to inform management decisions. Required Qualifications: - Bachelor's degree in Business, Marketing, Communications, or a related field. Skills & Experience: - Essential: At least 2-3 years of experience in the wedding industry. - Proficiency in event planning and client service processes. - Excellent verbal and written communication skills. - Strong interpersonal abilities and a knack for developing enduring client relationships. - Demonstrated capability to manage multiple projects and clients simultaneously with keen attention to detail. - Familiarity with Microsoft Excel and Google Sheets. - Sales experience will be considered a plus. If you are a proactive and client-focused professional with a passion for the wedding industry and a strong understanding of event operations and client management, we invite you to join our team as a Client Services Executive. For further inquiries or to apply for this position, please contact us at recruitment@lirasolutions.com.,

Posted 2 days ago

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2.0 - 3.0 years

4 - 5 Lacs

Chennai

Work from Office

Job Description for Account Manager - Staffing Company Location: Chennai Job Type: Full-time Work Mode: Work from Office Budget: 4-5 LPA Experience: 2-3 Years Summary The Account Manager is expected to perform as the primary point of contact for clients, managing the relationship, ensuring their staffing needs are met, and identifying opportunities for business growth. This role requires a strong understanding of client needs, excellent communication and negotiation skills, and a customer-focused approach to deliver high-quality staffing solutions by coordinating with the delivery teams. Key responsibilities • Client Relationship Management: Serve as the main point of contact for clients, addressing inquiries and concerns promptly. Build and maintain strong, long-lasting client relationships based on trust and understanding their business objectives. Nurture existing client accounts and identify opportunities for growth, including upselling and cross-selling staffing services. Handle any escalated client issues and strive for mutually beneficial resolutions. • Recruitment Coordination and Delivery: Understand client staffing needs and provide tailored solutions to match their requirements. o Collaborate closely with recruitment teams to ensure timely delivery of qualified candidates. Monitor client satisfaction with placements and address any concerns proactively. Ensure compliance with company policies and relevant industry regulations regarding recruitment and employment. • Business Development & Reporting: Identify new business opportunities within existing client accounts and explore potential new client relationships. Negotiate contract terms and conditions with clients to maximize profitability and secure agreements. Track and report on account metrics and performance, analyzing data to identify trends and areas for improvement. Prepare and present regular account status reports to both clients and senior management. Qualifications • Bachelor's degree in Business Administration, Human Resources, or a related field. • Proven experience as an Account Manager or in a similar client-facing role within the staffing industry. • Strong understanding of the recruitment process and staffing solutions. • Excellent communication and interpersonal skills, both written and verbal. • Strong negotiation and presentation skills. • Ability to manage multiple client accounts and prioritize tasks effectively. • Customer-focused approach with strong problem-solving abilities. • Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite (especially Excel). Ideal candidate profile The ideal candidate will be a highly motivated and detail-oriented individual with a passion for building relationships and a drive to provide exceptional customer service. They should be a strategic thinker who can effectively analyze client needs and develop solutions to meet their staffing requirements. Strong organizational and time management skills, along with a proactive approach to client management, are essential for success in this role Must Have: • Owned Mode of Transport: 2 Wheeler or Car • Language Proficiency: English & Tamil (Additional languages Like Hindi, Telugu and kannada would be added advantage) • Market Exposure B2B Experience in staffing Industry

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1.0 - 6.0 years

6 - 12 Lacs

Gurugram

Work from Office

Job Description: We're looking for a passionate Key Account Manager (Customer Success) who'll launch India's biggest Ecommerce/D2C brands as Zippee customers & help them grow. You'll proactively partner with customers to ensure their success ( while working cross-functionally to drive revenue & deliver on critical objectives). Ideal candidate will have strong analytical skills, thrive as a self-starter in an early-stage environment, & drive high-level strategic discussions. This is an in-person role at our Gurgaon HQ & you must be based in Delhi NCR. What you will do: Handover of accounts from Partnerships to ensure successful launch and growth of the brand. Drive value of our Quick Commerce Logistics platform to customers & be their point of contact to achieve business goals. Influence customer lifetime value through higher product adoption, customer satisfaction, and overall CSAT scores. Help guide Product Roadmap by ensuring that Brand Requirements & Product Feedback are being captured. Help grow revenue pipeline by closing Expansion Opportunities and Renewals (up-selling & cross-selling) Help troubleshoot, escalate, and ensure quick resolution. Identify at-risk customers & leverage response strategies to mitigate churn. Work with brands to produce testimonials, marketing assets, and case studies. Qualifications 3-6 years of relevant Key Account Management/Customer Success experience. Strong communication, objection handling, & persuasion skills. Experience working with customers on metrics like CSAT, NPS, LTV, Adoption, Churn, Customer References. Ability to prioritize & manage multiple projects at once. Strong desire to work in a fast-paced, entrepreneurial environment. A people person with integrity & no ego. Bonus points if you have: Prior customer-facing (customer success, account management) experience in B2B SaaS/Logistics tech/D2C enabler companies. Managed accounts of Indian D2C brands/CXOs. What you will get Be part of a small tight-knit team building India's fastest-growing Quick commerce logistics Startup. Unlimited fun & learning Annual company retreat Growth Opportunities

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10.0 - 15.0 years

13 - 14 Lacs

Pune, Rajkot, Mumbai (All Areas)

Work from Office

Job Title: Assistant Manager / Regional Sales Manager Objective: The Regional Sales Manager is responsible for the profitable growth of Ad-hoc, Small, Medium, and Large customer segments within the assigned region. Growth is to be driven by strategic sales planning , effective team management , and strong customer and employee engagement . Key Responsibilities: 1. Business Growth & Revenue Targets Achieve new business acquisition targets. Drive growth from existing customers. Improve overall profit margin. Enhance customer and employee satisfaction. 2. Target Market Identification & Territory Management Identify accounts contributing to revenue and profit targets. Analyze trading and prospect customers on a weekly, monthly, and quarterly basis. Determine and adjust territory structures. Define and agree sales budgets per Region/Area/Territory. 3. Strategic Sales Planning Translate corporate sales strategy into actionable regional plans. Develop and cascade a regional business plan for TSM & Retail Sales channels. Align area and branch-level plans with overall regional strategy. Monitor revenue and gross margin performance vs. targets. 4. Relationship Management Build and maintain relationships at senior levels in key customer accounts. Collaborate with MA Management and other internal stakeholders. Ensure continuous engagement and communication with customers and internal teams. 5. Marketing & Product Support Identify market needs and product opportunities. Support product launches and ensure team readiness. Participate in MICE events and other lead generation activities. 6. People Management Lead and develop the TSM team through effective communication and coaching. Recruit and retain high-performing team members. Implement reward & recognition programs in coordination with HR. Conduct performance reviews, training, and succession planning. Foster a culture of feedback, innovation, and corporate value alignment. 7. Process Management & Compliance Ensure consistent implementation of TSM structures, policies, and processes. Promote continuous improvement in customer service delivery. Monitor account performance and implement corrective actions as needed. Ensure compliance with HR, Safety, Security, and other legal policies. 8. Project Participation Lead and contribute to business projects using domain expertise. Ensure timely completion of assigned actions. Collaborate with cross-functional teams for project success. 9. Customer Experience Management Design and implement action plans to improve customer experience at the regional level. Promote and model customer-centric behavior. Monitor employee adherence to customer experience standards and guidelines. Required Competencies: Strategic Planning Sales & Business Acumen Leadership & Team Development Customer Relationship Management Performance Monitoring & Process Improvement Cross-functional Collaboration Reporting To: Zonal/Corporate Sales Head

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4.0 - 7.0 years

4 - 8 Lacs

Chennai

Work from Office

Job Summary: The Manager - Business Development will play a crucial role in driving Spacedraft's growth strategy by identifying new business opportunities, building and maintaining relationships with clients, and ensuring the successful conversion of leads into profitable projects. Key Responsibilities: Strategic Business Development: Develop and implement business development strategies to identify new markets, customer needs, and potential growth opportunities. Align business development efforts with Spacedrafts vision of growth and expansion in the civil construction and turnkey interior fitout sector. Client Acquisition & Relationship Management: Identify, approach, and secure new clients for the company. Build and nurture long-term relationships with key clients to maximize revenue and repeat business opportunities. Maintain regular communication with existing clients to understand their evolving needs and provide tailored solutions. Lead Conversion: Work closely with the Director - Business Development to strategize and convert leads into signed contracts. Collaborate with the design and project teams to ensure that client requirements are translated into successful project outcomes. Market Research & Competitor Analysis: Conduct market research to stay updated on industry trends, customer behavior, and competitor activities. Use insights to position Spacedraft competitively in the marketplace. Project & Sales Management: Oversee the end-to-end sales cycle from lead generation to contract finalization. Ensure all project proposals and bids are completed accurately, within deadlines, and in line with client requirements. Financial Performance & Targets: Take ownership of revenue targets and ensure alignment with company goals, contributing to increasing annual turnover. Prepare and present regular reports on sales performance, market trends, and business development activities to senior management. Collaboration: Work collaboratively with other departments, including design, finance, and project management teams, to ensure seamless execution of client projects. Lead cross-functional teams when required to pursue complex business opportunities. Networking & Partnerships: Represent Spacedraft at industry events, conferences, and networking functions to raise brand awareness and build business relationships. Establish partnerships with key stakeholders to leverage new opportunities for growth. Essential Skills & Qualifications: Education: Bachelor's degree in Business, Marketing, Civil Engineering, or related field. MBA or relevant business certification is a plus. Experience: Minimum of 6-8 years of experience in business development, sales, or client management, preferably within the construction or interior fit-out industry. Skills: Strong negotiation and deal-closing skills. Excellent communication and presentation skills. Proven ability to build long-term client relationships. Analytical skills to assess market conditions and develop strategic plans. Ability to lead and motivate teams to achieve goals. Other: Proficiency in CRM software and MS Office. Key Performance Indicators (KPIs): Number of new clients acquired. Conversion rate of leads into projects. Revenue generated from new business deals. Client retention and repeat business. Contribution to overall company turnover growth.

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1.0 - 5.0 years

0 Lacs

delhi

On-site

KreateCube is an integrated platform that connects homeowners and businesses with the right architecture and interior design professionals. You will assist clients in designing, building, and renovating their projects successfully, based on their unique style and budget. Additionally, you will support professionals in growing their client base and managing their listings by providing a free business listing, thus enabling them to reach a new market and achieve consistent portfolio growth. Your responsibilities will include making calls to customers, maintaining the database, and conducting online sales. You will need to maintain relationships with existing clients, encourage them to upgrade their packages or renewals, and prepare and follow up on sales quotations. Client retention, per client revenue optimization, and renewals will be under your purview. Handling client queries and escalations effectively, demonstrating strong sales and negotiation abilities, and interacting with vendors for product uploads within their respective domain will also be part of your role. Furthermore, you will manage and create product listings and oversee other day-to-day activities on the portal. You should aim to enhance customer perception, increase product-wise market share, and possess a good understanding of the technical and market feasibility of the product. To qualify for this position, you should have a minimum of 1 year of experience in online and concept sales, proficient written and verbal communication skills in English, and be a graduate. A laptop is a must-have for this role. The salary offered is as per industry norms. For further information or to apply for this position, please contact us via email at info@kreatecube.com or call us at 9717473118.,

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3.0 - 10.0 years

0 - 0 Lacs

haryana

On-site

As a Relationship Manager for Employee Health and Benefits, your primary responsibility will be to service existing clients and develop new client relationships. You will be tasked with studying the client's current insurance portfolio, providing risk management consulting, and conducting gap analyses to recommend better insurance terms. Negotiating with insurers on behalf of clients and ensuring client retention at 100% will be key priorities. In this role, you will be responsible for preparing client proposals, conducting client presentations, and assisting with client roadshows. Engaging with clients to complete Quarterly/Annual Client Satisfaction Surveys, booking and invoicing business on time, and collaborating with other client practices for portfolio penetration will be essential duties. You will also be expected to interact with insurance markets, source optimal solutions for clients, and ensure all documentation and policy issuance adhere to discussed service level agreements. Your role will involve providing continuous support to clients regarding claims queries, coordinating with internal stakeholders to deliver client requirements, and managing diverse client cultures in the Indian Corporate, MNC Corporation, and PSU sectors. Proven leadership skills, strong analytical abilities, attention to detail, excellent networking and relationship management skills, as well as effective communication and presentation skills are essential for success in this position. The ideal candidate for this role should have a minimum of 3 years of experience in the insurance industry or Third-Party Administration (TPA), with a maximum experience limit of 10 years. Experience in dealing with Indian Corporate, MNC Corporation, and PSU clients, as well as domain knowledge, will be advantageous. The compensation offered for this position ranges between 12 to 20 lacs.,

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10.0 - 14.0 years

0 Lacs

maharashtra

On-site

As a Consulting Manager at Aon, you will play a crucial role in driving revenue growth by managing a portfolio of clients within the technology industry. Your responsibilities will involve building and nurturing strong relationships with key clients, understanding their unique needs, and providing tailored HR consulting solutions to help them achieve their strategic goals. You will collaborate with internal teams to develop account growth strategies, ensure client satisfaction, and drive long-term partnerships. Your key responsibilities will include: - Building and maintaining strong relationships with key clients in the technology sector - Identifying and engaging with key stakeholders and decision-makers within client organizations - Developing account growth strategies and identifying upselling opportunities - Ensuring client satisfaction by addressing technology-specific needs promptly and effectively - Collaborating with the leadership team to develop strategic account plans - Staying updated on technology industry trends and conducting market research - Preparing reports on client account performance and conducting data analysis - Working closely with internal teams to meet clients" unique needs and foster a collaborative work environment To excel in this role, you should have: - Proven experience in key account management or client relationship management - Strong business communication, negotiation, and interpersonal skills - Ability to understand client pain points and present tailored solutions effectively - Familiarity with CRM tools for pipeline management and forecasting accuracy - Ability to thrive in a fast-paced and dynamic environment If you are a Graduate/Postgraduate with over 10 years of experience in Enterprise sales, key client and account management, new business development, and have a consistent track record of meeting and exceeding revenue targets, then this role is perfect for you. Join us at Aon and be a part of a diverse and inclusive team committed to making better decisions to enrich the lives of people worldwide.,

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8.0 - 12.0 years

0 Lacs

hyderabad, telangana

On-site

As a Client Engagement Manager at Headway Tek, located in Begumpet, Hyderabad, your primary responsibility will be to develop and nurture strong client relationships, ensuring client satisfaction, and driving business growth. You will serve as the main point of contact for clients, engaging with them regularly to understand their needs, provide tailored solutions, and ensure seamless service delivery. Your key responsibilities will include building and maintaining strong client relationships, understanding client needs through in-depth discussions, anticipating client needs by proactively identifying opportunities to add value, managing expectations, handling client issues and challenges with professionalism, building client loyalty through exceptional service, and driving client retention and growth by delivering high-quality service and identifying upselling opportunities. To excel in this role, you should possess a Bachelor's degree in business, Marketing, or a related field (master's preferred) along with a minimum of 8+ years of experience in client engagement or account management, preferably in the Staffing / Recruitment or Technology or Software Industry. Additionally, you should have experience in the Indian Market, strong communication and interpersonal skills, the ability to anticipate client needs, and a proven track record in client retention strategies and account growth. Proficiency in CRM software (Salesforce, HubSpot, Zoho, etc.) and other client engagement tools, strong problem-solving and analytical skills, and the ability to work independently and as part of a cross-functional team are preferred additional skills. Joining Headway Tek will provide you with the opportunity to be part of a growing company that values innovation, customer satisfaction, and long-term relationships. You can expect opportunities for career growth and professional development in a collaborative, supportive work culture that encourages creativity and problem-solving. If you are passionate about building client relationships and driving success, Headway Tek invites you to join our team and help shape the future of client engagement. To express your interest, please share your Profile along with Current CtC, Expected CtC, and Availability to kumar.cp@headwaytek.com.,

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0.0 - 2.0 years

1 - 2 Lacs

Chennai

Work from Office

Should be able and willing to make continuous phone calls and work under target; Good communication and convincing skill is required. Increase Business form the Existing Customer by maintaining Good Relations and Continuous Contact.

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0.0 - 3.0 years

2 - 4 Lacs

Bengaluru

Work from Office

Responsibilities: * Cold call leads, close deals * Manage client relationships, retain business * Meet sales targets through effective communication * Identify new opportunities, grow revenue stream

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4.0 - 7.0 years

16 - 20 Lacs

Lucknow

Work from Office

Job Description: Were looking for a dynamic Regional Manager to lead and scale our sales operations across the assigned region. The role involves driving revenue growth, expanding market presence, and executing strategic plans to achieve business targets. The ideal candidate will bring strong leadership, a data-driven approach, and a proven history of high-impact sales management. Drive business growth for both topline and bottom-line in the Zone. Lead and manage a 3-tier team of 20+ Executives, Team Leaders, and Business Managers. Plan, forecast, and achieve fortnightly/monthly client retention and revenue targets. Build strong, professional relationships with clients and ensure prompt issue resolution. Hire, train, and retain team members with tailored development plans and ongoing skill enhancement. Provide consultative support to clients, offering tailored digital marketing solutions. Conduct 23 face-to-face client meetings daily to drive engagement and retention Key Skills: Expertise in client engagement and application of effective field sales strategies Strong problem-solving ability with quick decision-making under pressure Excellent verbal communication and active listening skills Strategic mindset with the ability to identify and create new business opportunities Proven team management and interpersonal capabilities Skilled in data analysis, reporting, and performance tracking Target-driven with a strong focus on achieving and exceeding goals Demonstrated leadership with the ability to inspire and guide large teams Experience and Education: MBA graduate with strong academics 5+ yrs. of experience in Sales / Servicing / Retention Preference for candidates with team handling experience of 40+ team members in last 3yrs

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1.0 - 6.0 years

1 - 3 Lacs

Ludhiana

Work from Office

About Us: We are one of Indias largest and oldest B2B e-commerce platforms that connect buyers and suppliers to create a customer-driven global value chain for MSMEs. Our company boasts a substantial presence across India with a thriving community of over 10 million registered users spanning across 90,000+ product categories. We have firmly established ourselves as a prominent player in the market, and our dedicated team, comprising of 1600+ skilled professionals, is the driving force behind our success. Job Title: Deptuy Manager Client Retention & Renewals (Key Accounts Manager) Job Summary: We are seeking a proactive and customer-focused Sales Executive to manage and retain our existing client base. The ideal candidate will be responsible for driving renewals, ensuring customer satisfaction, and identifying opportunities to upsell and cross-sell our products and services. This role is crucial in maintaining long-term client relationships and minimizing churn. Key Responsibilities: • Manage and nurture relationships with existing clients to ensure high retention rates. • Drive contract renewals by proactively engaging with customers before expiration. • Address client concerns and provide solutions to enhance customer satisfaction. • Identify upsell and cross-sell opportunities to expand client engagement with our offerings. • Collaborate with internal teams, including customer support and product teams, to resolve client issues and improve service offerings. • Monitor client usage and engagement to detect potential churn risks and take preventive actions. • Maintain accurate records of customer interactions, renewal pipelines, and sales activities in the CRM system. • Provide regular reports on client feedback, retention rates, and revenue generated from renewal Interested candidates can send their resume on shaheen.khan@tradeindia.com or 7061049272

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3.0 - 7.0 years

9 - 12 Lacs

Patna

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Job Description: We are looking for a highly skilled and motivated Business Manager to join our dynamic team. The ideal candidate will be responsible for overseeing daily operations, driving business growth, and ensuring efficiency and effectiveness across various departments. This role requires a strategic thinker with strong leadership abilities and a proven track record in business management. Lead and manage a team of 20-30 members, ensuring high performance and alignment with business goals. Strategically plan, forecast, and achieve fortnightly and monthly client retention targets across the assigned client portfolio. Build and nurture strong, professional relationships with clients to drive long-term engagement. Hire, train, and retain team members by formulating development plans and addressing their training needs. Ensure swift and effective resolution of client issues to maintain satisfaction and loyalty. Support the field sales team in meeting revenue and retention targets through structured follow-ups and timely deal closures. Conduct 2-3 in-person client meetings daily to strengthen relationships and drive business outcomes. Key Skills: Proficient in applying effective sales techniques to drive conversions and business growth. Strong problem-solving and quick decision-making abilities in dynamic situations. Excellent verbal communication paired with active listening for impactful client interactions. Strategic vision and foresight to identify and create new customer opportunities. Skilled in team management with strong interpersonal and leadership capabilities. Solid understanding of client segmentation, data analysis, and report management for informed decision-making. Experience and Education: MBA graduate with strong academics 4+ yrs. of experience in Sales / Servicing / Retention Preference for candidates with team handling experience of 10+ team members in last 2yrs

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3.0 - 7.0 years

9 - 12 Lacs

Indore, Raipur

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Job Description: Were looking for a highly skilled and motivated Business Manager to join our dynamic team. The ideal candidate will be responsible for overseeing daily operations, driving business growth, and ensuring efficiency and effectiveness across various departments. This role requires a strategic thinker with strong leadership abilities and a proven track record in business management. Lead and manage a team of 20-30 members, ensuring high performance and alignment with business goals. Strategically plan, forecast, and achieve fortnightly and monthly client retention targets across the assigned client portfolio. Build and nurture strong, professional relationships with clients to drive long-term engagement. Hire, train, and retain team members by formulating development plans and addressing their training needs. Ensure swift and effective resolution of client issues to maintain satisfaction and loyalty. Support the field sales team in meeting revenue and retention targets through structured follow-ups and timely deal closures. Conduct 2-3 in-person client meetings daily to strengthen relationships and drive business outcomes. Key Skills: Proficient in applying effective sales techniques to drive conversions and business growth. Strong problem-solving and quick decision-making abilities in dynamic situations. Excellent verbal communication paired with active listening for impactful client interactions. Strategic vision and foresight to identify and create new customer opportunities. Skilled in team management with strong interpersonal and leadership capabilities. Solid understanding of client segmentation, data analysis, and report management for informed decision-making. Experience and Education: MBA graduate with strong academics 4+ yrs. of experience in Sales / Servicing / Retention Preference for candidates with team handling experience of 10+ team members in last 2yrs

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0.0 - 4.0 years

2 - 3 Lacs

Gurugram

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We're hiring a BD Executive in Gurugram! Pitch brands, close deals, and grow with a fast-paced media startup. Must know social media, memes, and content. Field role with real impact. 12 yrs exp preferred. Hustlers welcome.

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Exploring Client Retention Jobs in India

Client retention is a crucial aspect of any business, as it focuses on maintaining relationships with existing customers to ensure repeat business and loyalty. In India, the client retention job market is growing rapidly, with various industries recognizing the importance of retaining customers in a competitive market.

Top Hiring Locations in India

  1. Mumbai
  2. Bangalore
  3. Delhi
  4. Chennai
  5. Hyderabad

These major cities are actively hiring for client retention roles, offering a wide range of opportunities for job seekers in this field.

Average Salary Range

The estimated salary range for client retention professionals in India varies based on experience levels. Entry-level professionals can expect to earn around INR 3-5 lakhs per annum, while experienced professionals can earn upwards of INR 8-12 lakhs per annum.

Career Path

In the client retention field, a typical career progression may include roles such as Client Retention Executive, Client Retention Manager, Senior Client Retention Manager, and ultimately, Director of Client Retention. Each role comes with increasing responsibilities and leadership opportunities.

Related Skills

Alongside client retention skills, professionals in this field are often expected to have strong communication skills, negotiation skills, problem-solving abilities, and a customer-centric mindset. Additionally, knowledge of CRM systems and data analytics can be beneficial for client retention roles.

Interview Questions

  • What strategies would you implement to improve customer retention rates? (medium)
  • How do you handle dissatisfied customers? (basic)
  • Can you give an example of a successful client retention campaign you have implemented in the past? (medium)
  • How do you measure the effectiveness of your client retention strategies? (medium)
  • What steps would you take to win back a lost customer? (medium)
  • How do you prioritize customer retention efforts in a fast-paced environment? (advanced)
  • Describe a time when you had to deal with a challenging client retention situation and how you resolved it. (medium)
  • How do you stay updated on industry trends that could impact client retention strategies? (basic)
  • What role does data analysis play in client retention efforts? (medium)
  • How do you build long-term relationships with clients? (basic)
  • Can you explain the difference between customer retention and customer acquisition? (basic)
  • How do you handle objections from customers regarding your products or services? (medium)
  • Describe a time when you exceeded client retention targets and how you achieved it. (medium)
  • What tools or software do you use to track client retention metrics? (basic)
  • How do you collaborate with other teams, such as sales or marketing, to improve client retention rates? (medium)
  • How do you handle conflicts between clients to ensure their retention? (advanced)
  • What role does customer feedback play in your client retention strategies? (basic)
  • How do you personalize client retention efforts for different customer segments? (medium)
  • Can you give an example of a client retention challenge you faced and how you overcame it? (medium)
  • How do you ensure that client retention efforts align with the overall business goals? (medium)
  • How do you handle high-value clients differently from regular clients in terms of retention strategies? (advanced)
  • Describe a time when you had to convince a client to renew their contract with your company. (medium)
  • How do you handle situations where clients are considering switching to a competitor? (advanced)
  • What role does customer loyalty programs play in client retention efforts? (basic)

Closing Remark

As you explore opportunities in client retention jobs in India, remember to showcase your strong communication skills, problem-solving abilities, and customer-centric mindset during interviews. Prepare for common interview questions and demonstrate your passion for building lasting relationships with customers. With the right skills and mindset, you can excel in the field of client retention and contribute to the growth of your organization. Good luck!

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