Claims Analyst

About the company:

Making Trade Happen

Coface is a team of 4,500 people of 78 nationalities across nearly 60 countries, all sharing a corporate culture across the world. Together, we work towards one objective: facilitating trade by helping our 50,000 corporate clients develop their businesses.

With 75 years of experience, Coface is a leader in the credit insurance and risk management market. We have also developed a range of other value-added services, including factoring, debt collection, Single Risk insurance, bonding, and information services.

As a close-knit, international organisation at the core of the global economy, Coface offers an enriching work experience on several levels: relational, professional, and cultural.

Every day, our teams are making trade happen. Join us!

JOB PURPOSE:

Complete management of claim files resulting from all products according to individual delegation, taking into consideration the legal environment, individual policy stipulations and the existing group rules. Indemnify claims where they have been insured following the correct claims procedure. Handle claims procedure effectively in order to minimize losses and support on-time achievement of indemnifications.

MAIN TASKS:

Claims Handling:

• Analyse claims relevant documents and evaluate whether or not a claim is covered
• Communicate and discuss results to external and internal parties, negotiate possible solutions
• Develop proposals for further procedure when exceeding own delegation (to head of department/GICD)
• Establish and maintain updated reserve of each claim using the dedicated claims tool to ensure the accuracy of the financial information provided
• Prepare the indemnities on due time, imputing the information in the specific tool, so that the double check can be done and the payment released by analyst with the adequate delegation
• Provide documents to debt collection area to support them in the amicable collection with the debtor or to file a legal action
• Monitor and take care to keep the status of the claim up to date
• Take appropriate action to maximize recoveries at the outset of the notification
• Verify if Group rules are being accomplished
• Reconciliation of claim related statements with finance team and reinsurance partners

Customer service:

• Communicate with clients and brokers preferably by phone, with email used as a backup in order to build relationships and provide clarity of understanding
• Correspond with policyholders, brokers, lawyers and internal contacts and take ownership of resolving their queries
• Improve customer satisfaction (availability, professional communication). - Assist the client /partner explaining and clarifying the reason for the non-covered invoices
• Initiate claims meetings with policyholder/broker/fronting partner
• Organize the activities of the indemnification with the aim to improve the percentage of claims paid on time and therefore to increase client satisfaction
• Assist the client, broker, lawyers and internal contacts providing advice on issues relating to the management and settlement of claims, acting as a contact person available and professional
• Interact with the Debt Collection Department in identifying the most appropriate actions to take in the recover activity.

Reporting:

• Compile reports according to group rules

Processes

• Organize internal processes and work-flows and identify processes and work-flows which need to be adapted
• Participate in internal projects

Compliance

• Investigate with the objective of fraud prevention
• Be aware and adhere to local compliance legislation and group compliance

IT Security

• Ensure that the staff understands the Security Policies and adheres to them continuously

Industry:

Broad and current understanding of economic and industry climate and its impact on Coface

Functional:

• Coface product and in-depth policy knowledge - Legal knowledge (basic)
• Legal knowledge (basic)
• Knowledge of:
• Questioning techniques
• Presentation techniques
• Local insolvency legislation
• Local legal processes and commercial contract law (basic)
• Documentation requirements for main industry sectors
• Accounting (basic)

IT:

• IT tools knowledge (INCA, Outlook, ATLAS, DCON, SharePoint, SMART, NCX)

• Good prioritization skills
• Excellent interpersonal skills
• Customer service – ability to communicate clearly in a calm manner, particularly with un-happy customers/brokers.

Education and Experience:

• Degree educated in Law/Finance (preferably), in Credit Management or any discipline related to commercial or accountancy.
• At least on-the-job training for 1-2 years or in a comparable role within credit insurance industry in previous appointments.
• Looking candidate from

  TCI industry

  only

What can we offer you?

Advantages:

• Flexible working model: up to 3days of home office per week after the 1st month
• Opportunities to learn: 450Euro budget every year for training, languages platform, e-learning platform, dedicated development program…
• Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field