Capita - Analyst - Server Support

Role Objective

Responsibilities

• Windows 2008/2012/2016 Server, Linux Servers, clustering technologies, VMWare, Hyper-V, Microsoft Systems SCCM/SCOM, TCP/IP, Microsoft SQL Server, IIS 7/8, PowerShell Scripting or VB Scripting and Altiris Deployment Server
• Demonstrate excellent problem resolution skills using intelligent qualified troubleshooting techniques, using a variety of internal and external resources.
• Good communication skills to liaise with UK Technical teams via phone, email and chat in a professional, efficient and clear manner.
• Can work with other technical teams to understand both business and functional impact.
• Have experience in managing small projects, displaying a methodical and logical approach to prioritizing, and organizing projects in line with business requirements.
• Self-motivating with the ability to identify and define development requirements.
• Can work on own initiative and priorities in a fast-moving environment.
• Work well as a member of a team whilst adhering to and promoting team standards.
• Understand and use change, incident, and request management.
• Produce documentation to a high standard and be proactive in knowledge transfer to colleagues and operational teams.
• Benchmarking and monitoring system performance to proactively manage server/storage estate.
• Provide regular reporting to senior management team. Keep the management team informed of major issues and concerns.
• Flexible to Overtime requests
  

Desirable

• Understanding and experience of working for a Retail company specifically for IT - eCommerce Server Support
• Previous server/infrastructure experience in an operational environment
  

Essential

• Proven track record in a technical environment
• Industry recognized qualifications such as MCP, MCSE advantageous
• Experience working with change, request, problem, and incident management.
  

Technical Skills

• Proven practical expertise with common server technologies such as Windows Servers, DNS, DHCP, TCP/IP, IIS
• Proven practical expertise on Virtualization platform VMware, Hyper-V
• Proven practical expertise with Systems Center Products - SCOM/SCCM
• Proven practical expertise with storage solutions (SAN/NAS) XIV
• Proven practical expertise with Scripting PowerShell/VB
• Proven practical expertise with any software/application deployment software Altiris.
• Basic practical hands-on Linux server administrator
• Basic Understanding of cloud computing - Azure/AWS
• Basic understanding on SQL Administration Installation/Configuration/User Management
  

Skills Set

• Windows Servers Windows Clustering
• HP, DELL Servers
• VMWare Administration