Posted:1 week ago|
Platform:
On-site
Full Time
What You Will Do: ● Day to day operations: You will be managing merchants on a day to day basis and performing the tasks to meet the merchants requirements. ● Incident Response: Rapidly assess and resolve critical incidents, engaging with cross functional teams to restore system functionality. ● Monitoring and Alerting: Build and optimize monitoring systems to enhance visibility and enable timely detection of potential issues. ● Bank / Merchant Relationship: Maintain and foster relationships between merchants and banks for issue resolution. ● Operations excellence: Accumulate best practices in operation and maintenance, guide on optimizing operations processes, and participate in process documentation. ● Proactive Problem Solving: Proactively identify potential risks and bottlenecks, recommending and implementing solutions to prevent performance degradation. ● Reporting: Compile and deliver daily and weekly reports on product metrics and incident metrics to provide visibility into system health and performance. Basic Requirements: ● Bachelor’s Degree in Business Administration or related field preferred. ● Must be able to work effectively with minimal supervision. ● 3+ years’ experience in Operations/Support or KYC related roles. ● 2+ years’ in Fintech or Payment related roles with past experience in working with banks. ● Exceptional communication skills. ● Ability to work with management and banks at every level. Show more Show less
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