Business Data Analyst

Business Analyst – Last-Mile Operations

Key Responsibilities:

• Analyse large data sets related to last-mile delivery performance to identify trends, gaps and improvement opportunities.
• Collaborate with the MIS team to standardise and automate key operational reports and dashboards.
• Monitor key performance indicators (KPIs) such as delivery time, time-motion, SLA, cost per delivery and overall performance.
• Work cross-functionally with teams such as Operations, Supply, Risk and Payroll to understand business needs and recommend data-driven solutions.
• Support strategic planning by translating business questions into data models and actionable insights.
• Track the implementation and impact of business initiatives by monitoring actionable and outcome metrics.
• Identify data inconsistencies, root causes of operational inefficiencies and propose enhancements to data systems and workflows.

Required Skills & Qualifications:

• 5-7 years of relevant experience. Preferred quick-commerce, last-mile logistics, ecommerce, foodtech or similar industry.
• Experience with delivery operations is a strong plus.
• Excellent communication and stakeholder management skills.
• Ability to translate complex data into meaningful insights.
• Strong analytical skills with proficiency in Excel and data visualisation tools.