Associate/Manager - Application Support

Experience in Application support with Healthcare / LS / Pharma Customers is mandatory. Indegene, a technology-led healthcare solutions provider, is on a mission to enable healthcare organizations to be future-ready. If you are seeking a growth opportunity in your career, we invite you to join us on our journey. At Indegene, we offer roles that combine excitement and reliability, fostering leadership and growth among our employees. As a rapidly growing global organization, we are dedicated to identifying and nurturing the best talent in the industry. By joining us, you will be at the forefront of the healthcare and technology intersection, providing global opportunities with accelerated career paths in a purpose-driven team environment. Indegene is looking for a passionate and experienced Manager - Support to join our team as an Associate/Manager - Application Support. In this role, you will lead and manage our support operations, ensuring exceptional service delivery for our clients across various technology platforms, with a particular focus on Veeva CRM / Marketing Automation (Salesforce) support within the healthcare and life sciences sector. Who You Are: - A seasoned professional with 8+ years of experience in customer support, preferably in healthcare or technology - Proficient in supporting Veeva CRM / Marketing Automation (Salesforce) platforms - Skilled in providing technical support for various technology platforms used by life sciences companies - Strong problem-solving abilities with a talent for identifying root causes and implementing effective solutions - Effective communicator capable of explaining complex technical concepts in a user-friendly manner - Natural leader with the ability to motivate, mentor, and develop a high-performing support team - Analytical mindset with a focus on continuous process improvement and workflow enhancement - Forward-thinking approach to support, with an interest in leveraging generative AI (GenAI) tools for task automation, personalized interactions, and proactive issue identification What You'll Do: - Lead and manage a team of support specialists, providing guidance, coaching, and feedback - Develop and implement comprehensive support processes for various technology platforms to ensure efficient client issue resolution - Serve as a subject matter expert for technology platforms, troubleshooting technical issues and delivering high-quality support - Collaborate with internal teams to ensure a seamless client experience - Monitor key performance indicators (KPIs) and identify areas for improvement in the support function - Proactively identify trends and escalate critical issues for timely resolution - Onboard and train new support team members, equipping them with necessary knowledge and skills - Maintain strong relationships with third-party vendors for platform support - Analyze support data to identify trends and opportunities for process improvement and training enhancement - Implement proactive support initiatives like self-service solutions - Stay updated on the latest trends and innovations in technology platforms across various domains What We Offer: - Opportunity to make a significant impact in the healthcare industry by empowering clients to achieve their goals - Dynamic and collaborative work environment that values your ideas - Exposure to a diverse range of technology solutions in the healthcare landscape - Competitive salary and benefits package - Culture of learning and development with opportunities for professional growth EQUAL OPPORTUNITY,