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Swiggy
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Assistant Team Lead

Assistant Team Lead

Swiggy

0 years

0 Lacs

Bengaluru Karnataka India

Posted:2 days ago| Platform:

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Skills Required

ai analyze leadership support sql analysis data communication

Work Mode

On-site

Job Type

Full Time

Job Description

About The Role

The operations team at Swiggy is responsible for delivering great customer experience through best-in-class delivery times and maximum serviceability. While we make our efforts in achieving these objectives, we also already have India's largest delivery fleet and we are heavily focused on ensuring a great DE experience. We hope to make Swiggy the platform of choice for anyone in the country looking for a delivery job.

Primary Roles

Oversee end-to-end operational processes and ensure smooth functioning of daily business activities.
Follow up and coordinate with city teams for different AI deployments e.g. rains, Shift, Zone, City, POD, Payouts, Deductions Etc
Develop, monitor, and analyze KPIs to identify areas for improvement.
D-1 RCA and ensure course corrections are deployed
Implement process improvements to enhance productivity and reduce costs.
Coordinate with senior leadership to support long-term strategic planning.

Key Requirements

Proficient in MS office- excel
SQL & Snowflakes knowledge
Ability to work on analysis and key dashboards - Data oriented
Sound in communication & coordination

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Swiggy

Food Delivery / E-commerce

Bangalore

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Assistant Team Lead