Assistant Manager - Patient Operations

Role Overview

The Assistant Manager – Patient Operations is responsible for overseeing day-to-day operations, inter-departmental coordination, and process adherence. The ideal candidate will lead and support cross-functional teams to ensure seamless patient service delivery, data accuracy, and clinical process compliance across clinics.

Compensation:

Location:

Key Responsibilities:

1. Patient Experience & Journey Management

• Act as a key point of contact for escalated patient concerns and service recovery.
• Monitor patient flow, minimize waiting time, and optimize resource utilization.

2. Operational Efficiency

• Ensure SOP compliance across the OPD and other touchpoints.
• Collaborate with the clinical team, and support teams to streamline processes.
• Coordinate with the Team for updation of Trackers and Inventory.

3. Team Management

• Supervise and train the Clinical Staff as and when required .
• Conduct regular team huddles to communicate updates and address challenges.

4. Data & Reporting

• Coordinate with the team to ensure Zero Data Pendency on EHR.

5. Technology & Systems

• Manage EHR related requests from the team and ensure effective and timely updation of EHR.
• Coordinate with IT for system issues or workflow automation.
• Train staff on system upgrades and process changes.

Key Skills & Competencies:

• Strong communication and interpersonal skills
• Patient-centric approach and problem-solving attitude
• Experience in Team leadership, conflict resolution & cross functional collaboration
• Analytical and process-oriented mindset.
• Detail orientation with strong reporting and documentation skills and good knowledge of the healthcare sector.
• Proficiency in Excel, Google Sheets.