Patient Retention Executive

We're looking for a Patient Retention Executive to join our team and ensure that patients stay engaged, informed, and on track through their pain management journey.

Location: Gurugram

Compensation: 3 LPA

Key Responsibilities:

• Call patients post their first consultation to follow up on treatment adherence and address any issues as per our SOPs
• Drive follow-up consultations by building trust and ensuring timely re-engagement
• Identify complex or dissatisfied cases and escalate to the clinic team for resolution
• Ensure all scheduled follow-up calls are completed daily with accurate remarks logged in the system
• Connect with patients who have undergone procedures to track pain relief outcomes and maintain records

Skills and Qualifications:

• A strong communicator with the ability to engage and motivate patients over calls
• Smart, Empathetic, and capable of handling objections with professionalism
• Highly organized, with an eye for detail and follow-through
• Bachelor's degree holder (no master's required), freshers are encouraged to apply

Why Join Nivaan?

• Work with India’s leading pain management specialists in a cutting-edge medical environment.
• Gain experience in interventional pain management – a fast-growing, specialized medical field.
• Be part of a mission-driven company revolutionizing non-surgical pain treatment.
• Opportunity for growth and training in advanced pain management protocols.

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹350,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Paid time off

Schedule:

• Day shift

Work Location: In person