Assistant Manager - Central

About Us

ACKO is India’s first and only fully-digital Insurtech (product) company to have taken insurance by storm. You might have seen our cool ads or are already a customer and we hope you have noticed how we are rewriting the rules of the insurance game constantly and persistently.Based out of Bangalore, we are solving for the Indian market. But we are a part of a global wave of insurtech startups such as ZhongAn in China , Oscar, Lemonade, Metromile in the US, that are known to succeed owing to their business models and technology.We are a unicorn backed by a slate of marquee investors like Binny Bansal, Amazon, Ascent capital, Accel, SAIF, Catamaran, General Atlantic and Multiples. In only four years since our inception and operations, our products have reached ~75M unique users. We have partnered with some of the biggest names of the digital ecosystem such as Amazon, Ola, RedBus, Oyo, Lendingkart, ZestMoney, GOMMT group etc.At ACKO, job roles are focused at impact and we’re here to transform the way the industry operates. Innovation drives us and our products, and we are poised to disrupt insurance, powered by our pioneering products. We have changed the landscape of this age old sector in a growing economy like India and have miles to go from here.After having crossed the $1B valuation mark, our eyes set on even bigger milestones. If you think we’re just about growth and numbers, employee wellbeing lies at the core of all our programs and policies. We are a regular ‘Great Place to Work’ winner and consistently feature on Linkedin’s list of top startups. Currently 1000 strong, we are hiring across all functions.We are seeking a highly motivated and analytical Assistant Manager to join our Central Operations Control Tower team. This role is pivotal in overseeing and optimizing our operations on a national scale. The ideal candidate will possess a strong understanding of resource and capacity planning, a proven ability to lead and execute complex operational projects, and a keen eye for cost management. This individual will be instrumental in designing, implementing, and continuously improving our supply chain processes to ensure efficiency, reliability, and scalability.

Key Responsibilities:

• Resource and Capacity Planning:
• Develop and implement robust resource (manpower, fleet, etc.) and capacity planning models to meet fluctuating demand.
• Forecast future capacity needs based on sales projections, seasonality, and special events.
• Optimize resource allocation to maximize utilization and minimize costs.
• Project Management & Execution:
• Lead and execute strategic operations projects aimed at improving efficiency, reducing costs, and enhancing customer experience.
• Develop detailed project plans, including timelines, milestones, resource allocation, and risk mitigation strategies.
• Coordinate with cross-functional teams (e.g., technology, ground operations, finance) to ensure successful project implementation.
• Cost Management & Optimization:
• Analyze operational costs and identify areas for improvement and cost reduction without compromising quality or service levels.
• Implement cost-saving initiatives and track their impact on the P&L.
• Contribute to budgeting and financial planning for last-mile operations.
• Data Analysis & Process Improvement:
• Analyze complex operational data to identify trends, patterns, and areas for improvement.
• Develop and present data-driven insights and recommendations to senior management.
• Continuously evaluate and refine existing processes to enhance efficiency and effectiveness.
• Support the design and implementation of new supply chain solutions and technologies.
• Control Tower Operations:
• Monitor and manage day-to-day last-mile operations nationally from the central control tower.
• Proactively identify and resolve operational bottlenecks, disruptions, and escalations in real-time.
• Ensure adherence to standard operating procedures (SOPs) and key performance indicators (KPIs) across all locations.
• Stakeholder Management & Communication:
• Effectively communicate operational performance, challenges, and project updates to internal and external stakeholders.
• Collaborate closely with regional teams to ensure alignment and consistent execution of operational strategies.