Team Lead About Flipkart Flipkart is committed to the cause of transforming commerce in India through our investments in made-in-India technology innovations, customer-centric features and constructs, a diverse category landscape and a world-class supply chain. With a customer base of over 350 million, product coverage of over 150 million across 80+ categories, focus on generating direct and indirect employment and a commitment to empowering generations of entrepreneurs and MSMEs and a sustainable growth strategy Flipkart is maximizing for our customers, stakeholders, and the planet at large! Flipkart is a part of the Walmart-owned Flipkart Group, which also includes group companies Flipkart Health+, Myntra, and Cleartrip. The Group is also a majority shareholder in PhonePe, one of the leading Payments Apps in India. Our Commitment to Superior Customer Experience: At Flipkart, the customer is the focal point of all our endeavors and a cornerstone of our success. At SCM, we exhibit a strong Customer Obsession mindset, demonstrating an unwavering commitment to understanding and exceeding customer expectations at every interaction. By prioritizing superior customer experience, we aim to maintain our position as a leader in the e-commerce industry and strive to win the trust and loyalty of our customers at every single opportunity. About the Role At Ekart our continuous endeavor is to provide high quality experience to the customers by increasing operational excellence. The purpose of this job role is to lead the assigned tasks within the hub.The standard operating procedures to be adhered by the Hub teams at all times. You are responsible for: 1.Ensure Hub opening & closing is done as per operational standards and requirements. 2. Supervise the Sorters who receive the shipments. 3. Planning as per available resources and allocating shipment for bike and van deliveries. 4. Ensure all team members are trained and are aware of operational standards. 5. Sorting shipment as per defined routes. 6. Create the Runsheet/Pickup sheet and assign daily work to WMs. 7. Prepare Reports; Check and revert on mails. 8. Execute ERP Transaction. 9. Prepare and share Day End reports. 10. Collection of cash, accounting and reconciliation with ERP. 11. Participate in delivering the shipment/pickup as per operational requirement to the customer when required. 12. Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations, training, coaching as per OKR. 13. Adhering & supporting the organization into seamless adoption of new policies & process. 14. Track undelivered shipment in ERP and call customer to identify reasons for non-delivery. 15. Track wish masters performance at a real time basis to ensure all deliveries are completed as per plan. 16. Provide support to the Wish Masters enroute and take necessary actions. 17. Ensure unexplained Zero stock variance at the hubs on a daily basis. 18. Achievement of Key Performance Indicators of Tem members as per company goal. Qualification -Any degree -Minimum 1-3 years of experience in Courier/Supply Chain/Warehousing/Logistics Operations -Ability to work in a fast-paced and dynamic environment, prioritizing tasks effectively to achieve organizational goals. To succeed in this role, you should have the following: 1) Proactive engagement to solve customer issues before they escalate, a keen ability to gather and act on customer feedback to drive customer experience improvements, and the agility to adapt strategies in real-time to meet evolving customer needs. 2) Continuously strive to improve accuracy of delivery, speed & efficiency of operations & visibility of touchpoints. 3) Success in this role is measured not only by individual performance but also by the ability to contribute to a culture of Customer Obsession that aligns with our strategic goals as a leading e-Commerce organization. Why work with us? At Flipkart, we promise to maximize what you care about the most. Youll get an opportunity to leave a mark and create your own legacy, youll have freedom to experiment, learn and grow, youll get to work with the best in our inclusive teams and experience our culture of care to ensure that you can focus on doing your best work. Every Flipster is a Maximiser - Curious, Audacious, Entrepreneurial, Purpose-Driven, Excited By Big Challenges, A Team Player and Inclusive. If this is who you are, then Flipkart is the place where you can thrive. We understand that your own aspirations and journeys are unique. So you choose what you want to maximize, and we provide you the platform for it. Because when you maximize, we maximize. Being Yourself @ Flipkart Flipkart respects and values differences. We are proud to be an equal opportunity employer and are committed to promoting a diverse workplace culture where every individual is valued for who they are, regardless of race, color, age, faith, gender identity or expression, sexual orientation, nationality, marital status, professional pedigree, physical ability, veteran status, or any other characteristics. We firmly believe that when people with diverse identities and perspectives work together, we create the most value for our customers, our people, and society. We are committed to fostering a culture of inclusion and belonging, where diverse teams innovate and excel every day.

About the job Facility Manager will be responsible for inspecting, maintaining and repairing mechanical, electrical, plumbing, HVAC systems ,and Soft services like HK,Canteen,Transport etc,to ensure optimal operating results. The holder of this position will oversee the company's facility operations, manage staff, manage office moves and manage The Asst.Manager of General Services will be responsible for inspecting, maintaining and supporting the daily operations of the Campus and ensuring it is maintained to a high standard. He/She will have to liaison/manage/work with Government bodies, External service providers and internal departments to ensure the Campus runs smoothly without any disruption in compliance to all statutory regulations as required by the law. Will develop the strategy for the department and manage policies and processes to reach world class standards and set benchmark best practices Prepare and manage budgets of the department and optimize costs as required. Main Responsibilities & Tasks Responsible for the smooth day-to-day operations of MEP,Transport, Housekeeping,Pest Control, Canteen and Garden at the warehouse. Coordinate with Government Agencies/Offices like Electricity Board, Karnataka State Pollution Control Board, Karnataka Ground Water Authority, Department of Telecommunications, Department of Factories and Boilers, Fire Department, Local Police both Traffic and Law & Order, Municipal office and others as required to keep the Campus compliant to all statutory requirements and ensure smooth operations without disruption. Assign, allocate resources and plan routine day to day activities. Co-ordinate internally with the various departments to manage requirements. Ensure adherence and compliance to IMS. Ensure the Campus is problem-free and safe so that employees can work under the best conditions. Monitor the Cost Centre Budget on a monthly basis and take actions for deviations and manage costs within the budget(CAPEX and Opex). Ensure sustainability goals and targets, set internally, are met. Meet all statutory and regulatory requirements to ensure Business stability. Support in organizing employee engagement activities. Plan and coordinate all infrastructure projects, expansions and refurbishments. Act as the first point of escalation and manage incidents in case of building emergencies Manage the upkeep of equipment and supplies across the campus. Inspect buildings' structures to determine the need for repairs or renovations. Review utilities consumption and strive to minimize costs. Plan for business continuity and ensure 100% uptime through proactive measures Supervise all external service providers and contractors. Supervise and manage soft service providers such as housekeeping, pest control, and landscaping to ensure high-quality service delivery Plan and co-ordinate space requirement in the offices and other areas (like parking). Plan for business continuity and ensure 100% uptime through proactive measures Maintain records, reports and files as required. Maintain accurate records of maintenance, repairs, and expenses Implement and monitor preventive maintenance programs for facilities and equipment Any other responsibility assigned from time to time. Qualification & Skills BE/Diploma - Electrical Engineering,Mechanical Engineering or a related field. 9+ years of experience in facilities management or a related domain Strong understanding of mechanical, electrical, plumbing (MEP) systems and Soft skills Experience in project management, including budgeting and scheduling Ability to read and interpret technical drawings and specifications Strong analytical and problem-solving skills Excellent communication and interpersonal skills Experience with energy efficiency and sustainability initiatives is a plus Organizational and leadership skills. Should Know local language

About the Team:- The License and Permits team is responsible for procuring licenses and permits for all establishments in accordance with legal guidance and the applicable state and central laws. They also conduct research on new licenses and ensure compliance with all relevant laws. Additionally, they keep the business team updated on the implications of new regulatory changes. Role & responsibilities Coordinating and overseeing L&P related activities and assignments. Provide supervision and development opportunities for associates and ensures compliance in accordance to company Policies. Tracking and monitoring future expiry of Licenses and coordinating for its timely renewals. Monitoring of L&P work allocated to field team on a weekly basis. Effective and efficient implementation and uses of L&P tool while creating reports for tracking. Reviewing and maintaining the quality and accuracy of License activities, verifying documents in L&P tool for its approval. Visiting to site, coordinating with operation team, and verifying Licenses Conditions at site. Helping & Guiding stakeholders to maintain compliance requirements. Verifying documents and payment receipts uploaded to L&P tool and executing approval. Developing Training Material for Stakeholders/Hub Managers and arranging training Program on License understanding, Compliance Interacting with Govt authorities & visiting authorities for L&P procedures. Preferred candidate profile LLB with 6+ years of Experience in Relevant Acts/Rules/ Local regulations affecting License application, requirements and its compliance. Excellent Verbal and written communication skill Expertise on dealing with stakeholders including Govt authorities. Decoding Acts / Rules / Local Regulations Drafting Research Papers, Letters, Policies and Procedures Manpower Management for their optimum performance Ready & Open for travel Should have networking & stakeholder management skills

Role & responsibilities Ensure hub opening/closing aligns with operational standards. Supervise sorters and oversee shipment sorting by route. Plan and allocate deliveries based on available resources. Train team members on operational standards. Create and assign run sheets /pickup sheets to Wish Masters. Prepare reports, manage emails, and execute ERP transactions. Handle cash collection, reconciliation, and ERP updates. Support deliveries/pickups when needed. Lead and motivate the team; manage attrition and grievances. Support adoption of new policies and processes. Track undelivered shipments and follow up with customers. Monitor Wish Masters real-time performance and provide enroute support. Ensure zero stock variance daily. Achieve team KPIs aligned with company goals.

Job description Script development, casting and location scouting. Video editing, sound design, color correction, and visual effects Planning and execution of camera angles, movements, and compositions for Shoot directions. Manage the end-to-end video production process, including briefing agencies Content/ DOPs & community teams (internal or external). Also have knowledge of script development, filming, editing, and quality control. Communicate effectively with agencies on project timelines, progress, and results. Stay up-to-date with the latest trends and technologies in video commerce & interactive video Optimize video content for engagement, e.g., compelling thumbnails, clear calls-to-action, interactive elements). Plan, coordinate, and execute pre product & Post production conceptualization Strong analytical skills and the ability to interpret data to drive decision-making. Keynote : Should have past experience from the Ads, Shooting/ Content agencies Should have production experience

Role & responsibilities: Data Analysis and Reporting: Analyzing business data to identify trends, patterns, and anomalies. Developing and maintaining reports and dashboards to provide insights into business performance. Presenting data in a clear and concise manner to support decision-making. System Management and Support: Managing and updating databases to ensure data integrity and accessibility. Troubleshooting data discrepancies and system issues. Providing technical support to end-users and resolving system problems. Process Improvement and Optimization: Identifying areas for process improvement and implementing solutions to enhance efficiency. Participating in business analysis activities to gather reporting and dashboard requirements. Translating business requirements into technical specifications. Collaboration and Communication: Collaborating with Cross functional Team and other departments to ensure data systems are effective. Communicating findings and recommendations to stakeholders. Data Quality and Security: Ensuring the accuracy and reliability of data used in reports and dashboards. Implementing security measures to protect sensitive data. Additional Skills and Qualifications: Analytical and Problem-Solving Skills: Ability to analyze data, identify trends, and develop solutions. Technical Skills: Proficiency in database management, reporting tools, and data visualization software. Communication Skills: Ability to communicate findings and recommendations clearly and effectively. Business Acumen: Understanding of business processes and operations. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Role & responsibilities Know the customer: Deeply understand customer behaviour, develop new customer insights Own the business: Co-own the P&L, develop the business model, understand where opportunities are and create a viable business to service them Develop deep and long standing relationship with the vendors - to drive relationships from the strategic to the tactical Have an in depth knowledge of competition and vendor and ability to influence the market Manage in store promotions along with brands - make brands partners in customer communication Make Flipkart the destination of choice for the customers through the largest and the greatest assortment of products on offer Develop and manage a fulfilment strategy with the brands to ensure best selection along with the optimal cost and service. Build, retain and groom a strong team to deliver across functions Set goals, define KPIs and ensure team tracks effectively towards goals Own the terms of business with the vendor - products, returns, ordering, etc. Ensure high-share of mind from the vendor. Build deep ties. Make vendors partners in driving disruptive changes for the category Preferred candidate profile Educational background Graduation, MBA is preferred Knowledge of Retail, consumer goods industry is a plus Desire and ability to think like the customer Ability to translate strategies into execution plans and take them to completion Highly analytical Willing to take calculated risks to grow the category Excellent verbal and written communication with interpersonal skills Strong understanding of technology and business Must be willing to learn Ability to connect with people across teams & levels Strong bias for Action - Flipkart works at a very rapid pace

Role & responsibilities : Ensure Hub opening & closing is done as per operational standards and requirements. Supervise the Sorters who receive the shipments. Planning as per available resources and allocating shipment for bike and van deliveries. Ensure all team members are trained and are aware of operational standards. Sorting shipment as per defined routes. Create the Runsheet/Pickup sheet and assign daily work to WMs. Prepare Reports; Check and revert on mails. Execute ERP Transaction. Prepare and share Day End reports. Collection of cash, accounting and reconciliation with ERP. Participate in delivering the shipment/pickup as per operational requirement to the customer when required. Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations, training, coaching as per OKR. Adhering & supporting the organization into seamless adoption of new policies & processes. Track undelivered shipment in ERP and call customers to identify reasons for non-delivery. Track wish masters performance on a real time basis to ensure all deliveries are completed as per plan. Provide support to the Wish Masters enroute and take necessary actions. Ensure unexplained Zero stock variance at the hubs on a daily basis. Achievement of Key Performance Indicators of TL as per companys goal. Preferred candidate profile : Graduation Applicants must be native to or currently based in Karnataka

Role & responsibilities As a Manager in the Process Excellence & Design team, you will play a pivotal role in shaping the strategic direction of seller experience. The role demands a deep understanding of optimizing experience delivery while ensuring operational efficiency and cost-effectiveness. You will lead initiatives aimed at improving contact center performance, reducing operational costs, and enhancing the overall seller journey. A strong focus on automation, process re-engineering, and data-driven decision-making will be key to success in this role. About the team The Seller Experience team is dedicated to elevating the experience of sellers across every interaction point with Flipkart. This includes a strong focus on delivering exceptional seller support, ensuring both satisfaction and long-term engagement

1. End to end ownership of ensuring stellar Customer Experience by driving key business metrics. 2. Reduction & resolution of Customers grievances within the stipulated time by co-ordinating cross functional stakeholders. 3. Establish process governance for the happy flow of shipments to the customers doorstep. 4. Identify customers dissonances/improvement opportunities and partnering with business to recommend business. 5. Operational knowledge of logistics / Courier/ SCM . 6. Skill & knowledge of operating ERP used in logistics/Courier. 7. Should know computing skills especially reasonable knowledge of MS Office.

Role & responsibilities Ensure Hub opening & closing is done as per operational standards and requirements. Supervise the Sorters who receive the shipments. Planning as per available resources and allocating shipment for bike and van deliveries. Ensure all team members are trained and are aware of operational standards. Sorting shipment as per defined routes. Create the Runsheet/Pickup sheet and assign daily work to WMs. Prepare Reports; Check and revert on mails. Execute ERP Transaction. Prepare and share Day End reports. Collection of cash, accounting and reconciliation with ERP. Participate in delivering the shipment/pickup as per operational requirement to the customer when required. Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations, training, coaching as per OKR. Adhering & supporting the organization into seamless adoption of new policies & processes. Track undelivered shipment in ERP and call customers to identify reasons for non-delivery. Track wish masters performance on a real time basis to ensure all deliveries are completed as per plan. Provide support to the Wish Masters enroute and take necessary actions. Ensure unexplained Zero stock variance at the hubs on a daily basis. Achievement of Key Performance Indicators of TL as per company’s goal. Preferred candidate profile Kannada Preferred Graduation Mandatory

Job Description Knowledge of BSP, Accounts Receivables Handling escalation Managing the collection of all payments and debts. Strong follow up with the agents. Responding to client inquiries. Invoice submissions to client Client receipts & Ledger reconciliation Build and maintain positive working relationships with co-workers, other employees Ensure client Service Level Agreements (SLA) and timelines are met Candidate Profile Travel background Proven expertise in managing customer expectations Excellent Excel skill Good written and verbal communication skill Ability to work under pressure Strong team player Show more Show less

Role & responsibilities Ensure Hub opening & closing is done as per operational standards and requirements. Supervise the Sorters who receive the shipments. Planning as per available resources and allocating shipment for bike and van deliveries. Ensure all team members are trained and are aware of operational standards. Sorting shipment as per defined routes. Create the Runsheet/Pickup sheet and assign daily work to WMs. Prepare Reports; Check and revert on mails. Execute ERP Transaction. Prepare and share Day End reports. Collection of cash, accounting and reconciliation with ERP. Participate in delivering the shipment/pickup as per operational requirement to the customer when required. Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations, training, coaching as per OKR. Adhering & supporting the organization into seamless adoption of new policies & processes. Track undelivered shipment in ERP and call customers to identify reasons for non-delivery. Track wish masters performance on a real time basis to ensure all deliveries are completed as per plan. Provide support to the Wish Masters enroute and take necessary actions. Ensure unexplained Zero stock variance at the hubs on a daily basis. Achievement of Key Performance Indicators of TL as per company’s goal. Preferred candidate profile Kannada Preferred Graduation Mandatory

About The Role As the Trainer/Quality Analyst - Assistant Manager for our call centre (Outsource Partner) handling the travel process, you will be responsible for ensuring the delivery of high-quality training programs and maintaining excellence in customer service through effective quality assurance measures. You will play a key role in equipping our agents with the necessary skills and knowledge to deliver exceptional service while also continuously monitoring and improving service quality Core Responsibilities Conduct New Hire Training Batches Conduct Refresher Training Batches Creation of Process Documents Update Process Manuals Sending Process updates to the operations floor and vendor partners Conducting Fortnightly Online Assessments Call Analysis – Detractor, Passive & Promoter Taking Calls for Process improvement Maintaining Training MIS Participating in Weekly Call Calibrations with Partners Ensure quality based intervention. Ensure that Process quality and training is delivered effectively in the stipulated timelines. Evaluate process quality and take corrective actions which should be tangible. Evaluate effectiveness of T & D interventions Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires. Design and develop Quality framework. Ensure uniform quality of training being delivered by all training teams in line with process requirement. Interact and streamline channels of communications with other Functions. Facilitate and identify potential areas for improvement; lead improvement Projects using the DMAIC Method. Manage a team of trainers and quality analysts. Responsible for coordinating with multiple functions to establish processes and cost-saving metrics like CPB. Candidates should demonstrate proficiency in soft skills training, but not limited to effective communication, conflict resolution, and team building. Self-Management Responsibilities Maintain a decent and clear communication between the team and Partner Ensure Positive Outcome with every Interaction. Should be Organized and Confident within the Team and with Partner. Maintain integrity and hygiene with all customer and internal interactions. Minimum Qualifications Graduate / Diploma (10 + 2 + 3 / 10 + 3) Professional Certifications IATA Preferred though not mandatory. Lean Six Sigma Yellow or Green Belt Training / Certification from reputed organization / institute will be an added advantage. ADDIE Training model will be an added advantage. Language Skills Ascentify B2 High English skill. Spoken Hindi (neutral accent) Years Of Experience A minimum of 2 to 4 years of experience in an Inbound Customer Service environment. Travel BPO preferred Show more Show less

Role & responsibilities Ensure Hub opening & closing is done as per operational standards and requirements. Supervise the Sorters who receive the shipments. Planning as per available resources and allocating shipment for bike and van deliveries. Ensure all team members are trained and are aware of operational standards. Sorting shipment as per defined routes. Create the Runsheet/Pickup sheet and assign daily work to WMs. Prepare Reports; Check and revert on mails. Execute ERP Transaction. Prepare and share Day End reports. Collection of cash, accounting and reconciliation with ERP. Participate in delivering the shipment/pickup as per operational requirement to the customer when required. Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations, training, coaching as per OKR. Adhering & supporting the organization into seamless adoption of new policies & processes. Track undelivered shipment in ERP and call customers to identify reasons for non-delivery. Track wish masters performance on a real time basis to ensure all deliveries are completed as per plan. Provide support to the Wish Masters enroute and take necessary actions. Ensure unexplained Zero stock variance at the hubs on a daily basis. Achievement of Key Performance Indicators of TL as per company’s goal. Preferred candidate profile Kannada Preferred Graduation Mandatory

Role & responsibilities Ensure Hub opening & closing is done as per operational standards and requirements. Supervise the Sorters who receive the shipments. Planning as per available resources and allocating shipment for bike and van deliveries. Ensure all team members are trained and are aware of operational standards. Sorting shipment as per defined routes. Create the Runsheet/Pickup sheet and assign daily work to WMs. Prepare Reports; Check and revert on mails. Execute ERP Transaction. Prepare and share Day End reports. Collection of cash, accounting and reconciliation with ERP. Participate in delivering the shipment/pickup as per operational requirement to the customer when required. Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations, training, coaching as per OKR. Adhering & supporting the organization into seamless adoption of new policies & processes. Track undelivered shipment in ERP and call customers to identify reasons for non-delivery. Track wish masters performance on a real time basis to ensure all deliveries are completed as per plan. Provide support to the Wish Masters enroute and take necessary actions. Ensure unexplained Zero stock variance at the hubs on a daily basis. Achievement of Key Performance Indicators of TL as per company’s goal. Preferred candidate profile Kannada Preferred Graduation Mandatory

Role & responsibilities Ensure Hub opening & closing is done as per operational standards and requirements. Supervise the Sorters who receive the shipments. Planning as per available resources and allocating shipment for bike and van deliveries. Ensure all team members are trained and are aware of operational standards. Sorting shipment as per defined routes. Create the Runsheet/Pickup sheet and assign daily work to WMs. Prepare Reports; Check and revert on mails. Execute ERP Transaction. Prepare and share Day End reports. Collection of cash, accounting and reconciliation with ERP. Participate in delivering the shipment/pickup as per operational requirement to the customer when required. Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations, training, coaching as per OKR. Adhering & supporting the organization into seamless adoption of new policies & processes. Track undelivered shipment in ERP and call customers to identify reasons for non-delivery. Track wish masters performance on a real time basis to ensure all deliveries are completed as per plan. Provide support to the Wish Masters enroute and take necessary actions. Ensure unexplained Zero stock variance at the hubs on a daily basis. Achievement of Key Performance Indicators of TL as per company’s goal. Preferred candidate profile Kannada Preferred Graduation Mandatory

Role & responsibilities Ensure Hub opening & closing is done as per operational standards and requirements. Supervise the Sorters who receive the shipments. Planning as per available resources and allocating shipment for bike and van deliveries. Ensure all team members are trained and are aware of operational standards. Sorting shipment as per defined routes. Create the Runsheet/Pickup sheet and assign daily work to WMs. Prepare Reports; Check and revert on mails. Execute ERP Transaction. Prepare and share Day End reports. Collection of cash, accounting and reconciliation with ERP. Participate in delivering the shipment/pickup as per operational requirement to the customer when required. Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations, training, coaching as per OKR. Adhering & supporting the organization into seamless adoption of new policies & processes. Track undelivered shipment in ERP and call customers to identify reasons for non-delivery. Track wish masters performance on a real time basis to ensure all deliveries are completed as per plan. Provide support to the Wish Masters enroute and take necessary actions. Ensure unexplained Zero stock variance at the hubs on a daily basis. Achievement of Key Performance Indicators of TL as per company’s goal. Preferred candidate profile Kannada Preferred Graduation Mandatory

Role & responsibilities : Ensure Hub opening & closing is done as per operational standards and requirements. Supervise the Sorters who receive the shipments. Planning as per available resources and allocating shipment for bike and van deliveries. Ensure all team members are trained and are aware of operational standards. Sorting shipment as per defined routes. Create the Runsheet/Pickup sheet and assign daily work to WMs. Prepare Reports; Check and revert on mails. Execute ERP Transaction. Prepare and share Day End reports. Collection of cash, accounting and reconciliation with ERP. Participate in delivering the shipment/pickup as per operational requirement to the customer when required. Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations, training, coaching as per OKR. Adhering & supporting the organization into seamless adoption of new policies & processes. Track undelivered shipment in ERP and call customers to identify reasons for non-delivery. Track wish masters performance on a real time basis to ensure all deliveries are completed as per plan. Provide support to the Wish Masters enroute and take necessary actions. Ensure unexplained Zero stock variance at the hubs on a daily basis. Achievement of Key Performance Indicators of TL as per company’s goal. Preferred candidate profile : Kannada Preferred Graduation Mandatory

Role & responsibilities Ensure Hub opening & closing is done as per operational standards and requirements. Supervise the Sorters who receive the shipments. Planning as per available resources and allocating shipment for bike and van deliveries. Ensure all team members are trained and are aware of operational standards. Sorting shipment as per defined routes. Create the Runsheet/Pickup sheet and assign daily work to WMs. Prepare Reports; Check and revert on mails. Execute ERP Transaction. Prepare and share Day End reports. Collection of cash, accounting and reconciliation with ERP. Participate in delivering the shipment/pickup as per operational requirement to the customer when required. Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations, training, coaching as per OKR. Adhering & supporting the organization into seamless adoption of new policies & processes. Track undelivered shipment in ERP and call customers to identify reasons for non-delivery. Track wish masters performance on a real time basis to ensure all deliveries are completed as per plan. Provide support to the Wish Masters enroute and take necessary actions. Ensure unexplained Zero stock variance at the hubs on a daily basis. Achievement of Key Performance Indicators of TL as per company’s goal. Preferred candidate profile Kannada Preferred Graduation Mandatory